why digital transformation is the future

with you

Why Digital Transformation is the future

Simon Short Senior Vice President

Digital Customer Experience

Arjan Kramer Global Lead for OCommerce

Digital Solution Architect

San Francisco | 29 September 2014

2 Copyright © 2014 Capgemini. All Rights Reserved

Why Digital Transformation is the Future: September 2014

Delivering a profitable customer promise

innovating with you

Success Stories



Desigual : increased and personalized sales to B2B and B2C



The goal – Philips’s One vision

growing with you

Making it real



Capgemini & Oracle – partners of choice

Oracle partner awards/recognitions

Over 13,000 Oracle trained resources

Strong focus on CX: OCommerce and All-Channel Experience

Diamond Level Partner of Oracle,

Over 3,500 successful industry implementations of Oracle



Experience …unique

Engagement …ongoing

Exchange …co-create

Empower …consumer first

Empathy …build long term relationships

The relationship with your customer is critical



Digital Masters profit

26% Increase

Up to

Profitability



Digital Transformation affects everything

Customer Experience

Operational Processes

Business Model



Core digital principles

Outside In Contextual view of customer

Inside Out Single view of enterprise



Bringing it together

Seamless Meshing of Physical and Digital

Experiences

An Outside-In Approach

Data-Driven Insights

Smart Investments in Digital Channels



Contact information

Simon Short Senior Vice President, Digital Customer Experience simon,[email protected] @simonsishort #CapgeminiDCX

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Arjan Kramer Global Lead for OCommerce Digital Solution Architect [email protected] @arjankramer

The information contained in this presentation is proprietary. Copyright © 2014 Capgemini. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

www.capgemini.com

About Capgemini

With almost 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion.

Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organizat ion, Capgemini has developed i ts own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

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