harvard march 2014 transformation future library

Knud Schulz March 2014

Library Transformation:

Sketching the future library

transitioning to a space for

citizens and community

connections Harvard University Library and

Graduate School of Design

March 2014 Knud Schulz

1

Knud Schulz

• Manager of the Main Library in Aarhus

• Daily work focus – transforming the Main Library to

“Urban Mediaspace” – Dokk1

• Librarian and Master of Public Management

• Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation

• Member of the client group Urban MediaSpace Aarhus

• Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates

• [email protected]

• www.slideshare.net


apx.300.000 sq.ft.

incl. 190.000 sq.ft.

library space

2

mailto:[email protected]

http://www.slideshare.net/

http://www.urbanmediaspace.dk/en

Denmark population 5.5 mill.

5 regions

Aarhus Municipality

population 330.000 inh.

Knud Schulz

Citizens' and Library Services

Aarhus

http://www.aarhus2017.dk/

Agenda

• The Change

• Danish strategy and tendencies

– Model for the knowledge society – 4 rooms

– Model Programme Public Libraries

– Model for Open Libraries

– Citizens’ service

– Danish Digital Library

• Dokk1

• The Library as a place

• Urban Media space

• The Library as a space

• Prototyping the future –

Transformation Lab

• New library space – Dokk1

• The Library as a relation

• Innovation with the users –

co-creation

• Partnership

• Transformation Lab II

Knud Schulz March 2014 4

From information that can be found anywhere

To What can only be experienced at the library

Space for media Space as a media

On-line On site

Information Meaning

Facts Credibility

Meeting information Meeting people

Knowing Experimenting

Visitors Resource person

Neutrality Sensing

Seriousness Sense of humour

Arranged events Things that happen

Ivar Moltke, Create

The Change

5 Knud Schulz March 2014

The Knowledge Society

• From – libraries for books/medias

– industial society

• to – libraries for man/human

– networked/knowledge society


A Danish Report

2010

- A Danish Report

2010

• Danish Digital Library

• A new library model for

the knowledge society

• Partnerships


The Public Library of the Knowledge Society

D.Skot-Hansen C.H. Rasmussen H. Jochumsen

Innovation

Reckognition/Experience

Empowerment

Involvement/Engagement Knud Schulz March 2014 8



Innovation



Inspiration space

• The space for meaningful experiences that is to say experiences that move us

• The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.

• This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.

• The inspiration space should make the user want to move beyond the usual choices and to come back.

• The library space in itself may also be an experience and work as a stage for events and cultural arrangements.

• The inspiration space especially supports realisation (cognition)/experience and innovation.



Digital media

Appearance Events

Individual concentration

Iscenesættelse


Oplæsning

Billedbøger

Bogklubber Book clubs

Picture book

Reading aloud

Staging


Music Inspiration

13




Empowerment


Learning space

• Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge

• Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs

• Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities

• Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.

• Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.

• The learning space especially supports realisation (cognition)/experience and empowerment.



Undervisning

Kurser Uformel læring Konsulta

Teaching Courses

Informal learning Consultations


Lektiecafé’er

Vejlednin

One to one

Homework cafe

Guidance

Training Access to knowledge



Empowerment


Meeting space

• An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves

• Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary

• In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings

• This can take place both live and on the Internet in chatgroups, blogs or other social media.

• The meeting space especially supports empowerment and engagement



Møder Diskussioner Foredra

g Debatter Samvær

Meetings

Lectures

Discussions

Debates Being together



Innovation


Performative space

• Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture

• Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops

• The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.

• Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.

• The performative space especially supports engagement and innovation.



Skriveværksteder Experiment

Leg og læring

Workshops

Writing workshops Edutainment


Leg Spil

Gaming Game over

Playing Gaming

Makerspace


http://modelprogrammer.kulturstyrelsen.dk/en/

Open libraries

Users are allowed to:

• lock into the library

• check in and out media

• use internet, pc,

copy/print

• study

• read newspapers

• arrange study circles,

public meetings


Users are taking the control


Integration of citizens’ service into

libraries

• a big chance to be an

integrated part of the

reinventing of society

services

• brings citizens in

contact with the library

• brings libraries in close

contact with politicians

and innovators in the

community

Two tasks

• focus on speed in

developing new digital

services for public

administration

• a big learning and

marketing challenge


Citizens’ service

• in more than 60 % of the municipalities

offer citizens service through libraries

– passport

– driving licence

– health securitycard


Developing community centers

private, civic and public sector


LOCAL ARCHIVE

ARKIV Archive

YOUTH

MEETING

ROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

HOME-

WORK

HELP

COMMUNITY

CENTER

CAFÉ

STUDY SUPPORT JOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDE

EX

HIB

ITIO

NS

FAMILIES

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET

AREA

TO

DD

LE

RS

/C

HILD

RE

N

REA-

DING

TRAI-

NING

Adaptive and innovative supporting

spaces • libraries are changing from storing

books to supporting citizens’ needs

• innovation spaces for local communities


DANISH DIGITAL LIBRARY


The Danish Digital Library - a national cooperation based on open source

• Infrastructure for digital objects

– Integration of services

– ERMS (Electronic Resource Management System)

– CULR (Core User Library Registry)

– SAOU (Service for Authentication of Objects and Users)

• Purchase of digital content

• Promotion of digital content

• CMS


In addition shared Library

System

• 86 municipalities contributed to a shared

contract for a new library system based

Open Source (DK consists of 98 muni)

• The system use the infrastructure and

content in DDB

• Shared operations and development



The strategy for changing

• The need for rethinking the

library

• The need for a fusion

between physical – virtual

• Develop partnerships

• Focus on innovation

• Get new skills into the library

and promote learning in the

organization

• Force users to dismiss the

book as library brand 36

Libraries and urban development

Model of the public library in urban

development

Casper Hvenegaard

Henrik Jochumsen

Dorte Skot-Hansen IVA – Royal School of Library

and Information Science 37 Knud Schulz March 2014

New Libraries

• Libraries are signs or symbols on

development and innovation in the society

• Drivers in city development

• Add new stories about the towns

• Arguments for large city engagements


Oslo

• Opera, new Munch museum and the Library

creates a new waterfront and brings a new

identity to the city


Helsinki

• The traffic and cultural life in midtown are

reborn by creating a new art museum,

concert hall and the new library


Birmingham

• The library is located on

the main street where

millions of people are

passing every year

• The library is a symbol

of the new identity of an

old industrial and

innovative city (the

steam engine)



42

Urban Mediaspace - Aarhus

Mediaspace:

• Main Library and Citizens’ Services: 18.000 m2/190.000 ft2

• Partners and network: 10.000 m2 /100.000 ft2

Automatic parking space: 1000 cars

Two new urban harbour squares: 94.000 m2 /1.120.000 ft2

Arrival centre for light rail

Uncovering of the river and secure the inner city against flood

Traffic regulation

App.: 390 mill US Dollars

Project elements

– Urban Mediaspace


2015

2014

Client: City of Aarhus

Partner: Realdania, Realdania Byg

Client Advisor: Rambøll DK

Architects: schmidt hammer lassen architects

Co-advisers: Arkitekt Kristine Jensens Tegnestue

and Alectia A/S




development

Casper Hvenegaard

Henrik Jochumsen




Transformation Lab

• The entrance – the former place for controlling the users

• 2-300 m2

• New projects every 5-6 month

• Bringing the traditional work fields of the library into the LAB

• Developing new support of the users – depending on the room, the media, the connectivity and the competencies 50


LiteratureLAB

51


iFloor – interactivity between people

• Social interactivity in the library space

• User to user to staff

• Interactivity depends on the body

• communication through – Mobile

– SMS

– PC

• Informal - Competition

• Funny

52


NewsLAB

53


Robots

• Eye catcher

• Social interactivity

• Communication inside

and outside the library

• Interactivity

• Learning

communication

54


Teknomorfose - ExhibitionLAB

56


The Square

57


FictionLAB

NewsLAB

MusicLAB

ExhibitionLAB

DemocracyLAB

The Square 59


The library as a space

– in the future?

• The building supports the needs

of the users

• The building interacts with the

surroundings and environment

• The building acts adaptively

60

The Vision • Space for co-operation

• Place for dialogue,

knowledge, ideas and

inspiration

• Open informal learning

space

• A unique place for

children and families




development

Casper Hvenegaard

Henrik Jochumsen



Facilitating relations



Userdriven process

• From tradition to transcendence – the

users deconstruct ”old knowledge” to

create new sense

65


User driven

innovation

66


Subject Browsing - Story Surfer

67


Interaction at the Table

68

Modern library practice and

strategies – means that roles

constantly change

Innovation Strategy

• Citizens are the focal point

• Partnerships promote innovation

• Transverse collaboration yields better results

• Ideas must be tested

• Replicate

• Innovation is branding too

• Idea development and innovation are creative processes

• Innovation requires prioritised resources

• Innovation requires management focus and commitment

• Methodical innovation uses standards

• Seven circles of innovation Knud Schulz March 2014 71

Global innovation model –

faster to change

• Partnership between

– Global Libraries/Bill and Melinda Gates

Foundation

– Chicago Public Libraries

– IDEO

– Aarhus Public Libraries


Global Innovation Model:

Faster to Change Chicago/Aarhus/ IDEO 73 Knud Schulz March 2014

Design Thinking is a mindset, and an

intentional process around delivering

solutions that create positive impact!


The Aarhus illustration

Vision

Field Trip Vision revisited

Workshop

Define the problem

Test first prototype

A new method…

We are on our way… 76 Knud Schulz March 2014

Intelligent Libraries

How to work smart, efficient, and ad value to

products by creating improved logistics and

library services

On the project: Intelligent Material Management System

Information contact

Britta Bitsch, CEO Branch Libraries Aarhus Denmark

[email protected]

Introduction

• Intelligent Material Management System (IMMS)

• Creating a platform for better library services – Where are the books and other library materials?

– Where are they most needed? –in branch or among branches

– Are there enough books or other library materials on the shelves?

– Where can loans of materials and returned library materials be handled most efficiently?


Facts from current business

There’s room for

improvement!

• 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling

• 25 % of all customer inquiries at service desk are subject to failure.

• An unresolved inquiry may

last up to 15 minutes

• Up to 43 % materials are not in its right places in the library

why


Learn from others!


Collection management

THERE’S A HUGE

POTENTIAL IN

LEARNING FROM

OTHERS – AND

GAIN PROVED BY

COMMERCIAL

INDUSTRIES

• Libraries can save up

to 15-40 % by

improving their stock

management

operations like

storage, handling and

transportation.

• 25 % less stock


The solution • Detailed data collection of library operations-

allowing historical analysis of trends

• Intelligent distribution of shared or floating collections – medias are distributed to a location/branch where there’s a demand and/or space available!

• Central and locally managed data to make informed decisions about collection

• Real time visibility to collection via smart phone application- including on-line pick lists on smart phone

• Introducing Media Hotels - local or remote storage of overflow, slow moving or off season materials

• Automatic refill from the Media Hotel when shelves are low on medias

• Exact information on the current location of any book or other library materials


Benefits and added

values • Intelligent distribution of collections to branches, based on volume,

copies, affiliation, etc.

• Share collections (entirely or partly) between branches as desired

• Exact degree of filling on shelves as desired

• Transparent overview of entire collections through all branches

• Exact position on each individual copy, including copy trace log

• Easy registration via RFID tags / Barcode (individual copies, shelves,

racks, stacks, cards, transporters, etc).

• Improved customer satisfaction

• Improved space utilization

• Reduced collection (less copies)

• No or less paper based Librarian processes (Mobile phone RFID) 83 Knud Schulz March 2014

Why partnerships?

Lack of resources and competences in libraries Knowledge, inspiration from others

Need of diversity, quality, research in service production

Communication and marketing New ambassadors


Mapping the

network

Partnership

clusters


Examples Strategic Partnerships

85

Seven Core Values

• The Citizen as Key Factor

• Lifelong Learning and Unity

• Diversity, co-operation and network

• Culture and Experience

• Bridging Citizen, Technology and Knowledge

• Flexible and Professional Organisation

• A Sustainable Icon for Aarhus


Name competion = relations and

ownership

• Open internet process – propose a name

to the building

• result 1250 proposals

• 30 names in open voting

• 7 proposals ended up in the jury with

representives from the parties in the City

Council


A name with a lot of

co-creators


Branding goal

• Project finish at least 90% of all

inhabitants knew about the project

• Autum 2013 – 75 % knew about the

project UMS/Dokk1


Whats next?


From Main Library to Dokk1

2012-2015

Organizing

Interior design and furniture

Partnerships and branding/

identity

Logistic, security and building maintenance

Competencies, Work concept,

recruiting

Serviceconcepts ex. Families/

children


Transformation Lab II


Stageing Dokk1 –

mental construction

• Create an illusion of the building under construction

• Walk in the 3D model

• Setting the stage for tests, user operated services,

innovations, new designs, incl. elements to be used in

the new building

• Involve the users in the work

• Prepare the citizens

• Prepare the staff

• Brand the new library


Stageing Dokk1

Mayor + Alderman x 2


Summing up

• Merge technology, space and

competencies

• Involve the users in the innovation

• Make partnerships competencies and a

broader ownership of the library

• Tell new stories about the library brand



Chicago 2014

Transform the library or die

Thank you for listening


100


http://www.slideshare.net/KnudSchulz/biblioteket-en-relationel-organisering-bergen-9413

harvard march 2014 transformation future library

Design

public library

library transformation

knud schulz citizens

main library

future library

staging knud schulz

knud schulz manager

new library model