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Introducing 3iVoice

The next generation voice solution…

marcel.kars@zetes.com

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Why “Voice” ?

The PrincipleThe Sweet-spotThe Benefits

Most natural form of communicationWhat is learned first ?

Reading / Writing orororor Listening/Speaking

Allows for ‘parallel tasking’, communicating & handling product at the same time

Driving your car & being on the phonePreparing food while singing with the radioHandling product & receiving orders/giving feedback

Voice, LowVoice, Low--barrier Userbarrier User--Interface!Interface!

Voice, ideal user interface ?

People in DC’s…

Communicate

Handle product

...using their ownnatural “voice”

“Voice” – The Principle

WHATWHATWHATWHAT IS IN IT IS IN IT IS IN IT IS IN IT FORFORFORFOR YOUYOUYOUYOU????

Benefits overview

Productivity

Accuracy

Manageability & Training

Safety & Ergonomics

Benefits of integrating “voice”

ProductivityHands Free

More items/grab

Parallel Tasking Possible

End-control eliminated

Administrative tasks

eliminated

The job easier said and done !

AccuracyEyes Free, increased focus

Do it right the first time !Errors corrected on-the-fly

Mispicked quantity

Wrong product

Wrong drop-off point

More data captured

Confirmation of:Equipment

Carrier

Locations

Product-/Batch Number(s

The cheapest moment to correct an error is when it happens !

Manageability & Training

Real Time DataIndividual PerformanceActivity ProgressEasy 1-2-ManyIndividual/group messages/trainingTrainingShorter ramp-up timesException HandlingReact on alarmsIntervene on exceptions

Easier workforce management & follow-up

Ramp-upVoice-assistedTrainee

100%

50%

0%

Day 1

Day 2

Day 3

Day 4

Day 5

Day 6

Day 7

Traditional ramp-up trainee

+35+35+35+35%%%%

(.avi)

Safety & Ergonomics

Less accidents during voice-assisted or dedicated work

More natural way of System-User Interaction, less stress

Better motivation, easier working procedures with voice (assisted) applications

Working in a safer environments to everyone’s benefits

Order picking

The Sweetspot for Implementation

0

10

20

30

40

50Receiving

Put-away

Picking

Replenishment

Staging

Loading

Inventory0

20

40

60 Picking

Replenishment

Put-away

Receiving

Cycle counting

Loading

% of labour% of labour% of labour% of labour----costcostcostcost

The cost of poor quality:

Need for end-of-line checks

Need for checks at store-reception

Handling returns

Re-shipping of correct products

Errors in picking has external effect:

� DECREASED CUSTOMER SATISFACTION !!!

The Sweetspot for Implementation

MOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKET----NEEDSNEEDSNEEDSNEEDS

Listening to what you need next

Evolution market demand

Visionnaries

•Compete & play with technology

•Demand: ‘Make it work’

Early

Adopters

•Compete on benefits

•Demand: ‘Make it benefit me’

Majority

•Compete on better use, TCO

•Demand: ‘Give me choice’

Now ‘voice solutions’ are commonEarly majority sees benefits proven

DEMAND IS CHANGINGMore applicationsMore voice-enabled clientsEntreprise ready developments

Industry standardsEasier to integrateMore optionsMore Scalable

Asking for choice

ZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKET

How do we fit in ?

Zetes 3iVoiceInnovate – Integrate - Improve

3i’s Core objectives

1st generation Zetes 3iVoice Solution

From centralised competence centre development

Integrating multi-project experience

Replicating best practices

To local implementationsLocal resources trained

Leveraging on International experience

Open for the future

With a clear focus on scalability and replication of standard components

Make integration easy

Bring out the best in everyone

Make better decisions

Offer best-fit user interface

3iV Cornerstones for succes

On the foundations of over 1000 projects

New industries, multiple applicationsBeyond pure picking in food and retail…On more than just dedicated specialist platforms

More applicationsFull time voiceOrderpickingCross DockingInventory(Pallet) Moving…

Voice-assistedReceivingPrice-checkingQuality Assurance…

Ready for today’s & tomorrow’s market

Specialist, dedicated hardwareVoice centric applications

Full-time use

Standard, certified platformsVoice-assisted, multi-modal applications

Part-time use

Fine-tune your TCO with a wider range of available platforms

46%

20%

10%

11%

13%

Example Distribution DC UsersExample Distribution DC UsersExample Distribution DC UsersExample Distribution DC Users

Full-time, voice

centric Picking

Part-time, voice

centric Picking @

peak-time

Full-time, voice-

assisted

Replenishment

Use of industry standards

Seamless integration in any IT infrastructure

Developed in JAVA (J2EE)

SAP Certified integration

Proven scalability

Multi-server installations

Remote site support

Full redundancy capable

3iVoice: Enterprise Ready

Respect for host-logic� Direct integration !!!

No external databases if not requiredNo external business logic if not requiredNo extra servers if not required

Minimized ‘coding’ exercisePre-configurable set-up filesStandardized deployment approachGUI-guided procedures for ZETES professionals

3iVoice: Easier to integrate

1 integration:Pure direct integrationMulti add-on services

3iV Cockpit – extensive real time reporting3iV Configurator – optimizing user-dialogues & application configurations3iV Business Navigator – complementing execution logic where needed

Multiple clientsVoice dedicated specialist devicesVoice-enabled generic handheld terminals

3iVoice: More options

WHAT’S NEXT ?WHAT’S NEXT ?WHAT’S NEXT ?WHAT’S NEXT ?

A solid foundation for your mobile applications tomorrow

Voice-enable existing RF terminal applicationsImpact existing voice-only applications

Voice-training:Now = 1-by-1 with training device3iVoice = speaker-independent with on-the-fly optimalization

Help functions:Now = limited to voice-only3iVoice = screen for additional info

Insight workload:Now = TTS of only some header-info3iVoice = insight in list, personal reprioritisation possible

OpportunityExtend existing App’s

No lockNo lockNo lockNo lock----in !in !in !in !Voice available on wider range of certified hardware

3iVoice: client agnostic

Consequently:New technology available on terminalsBluetooth, GPRS, UMTS,GPS, …

Personal RFID readers, imagers, mobile printers

� SynergySynergySynergySynergy with with with with voicevoicevoicevoice improves improves improves improves op’sop’sop’sop’s

OpportunitySynergy new technologies

Go for best-fit user-interface !

� Don’t overdo it.On accuracyWrong interface can distract userRight one will eliminate margin for error

On productivityCorrect interface = fastestToo much alternatives = slower

On workgroup managementStreamline op’sMake best use of available interfaces

Evaluate Impact

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More information?

Marcel KarsMarcel KarsMarcel KarsMarcel Kars

marcel.kars@zetes.com

+31-653-816532

www.zetes.com