who we are… - windemuller · 2016. 2. 4. · cbeyond, covad, fonality, lightpath net promoter...

WHO WE ARE…

Michigan Locations

• Grand Rapids (Headquarters)

• Traverse City

• Midland

• Big Rapids

• Kalamazoo

• Whitehall

• Petoskey

WHO WE ARE…

• Technical Service Company Established in 1954 Servicing Many Industries:

• Communications

• Automation

• Information Technology

– Healthcare

– Pharmaceuticals

– Life Sciences

– Data Centers

– Public Works

– Agricultural

– Industrial Manufacturing

– Oil & Gas

– Chemical Plants

• Electrical Services

• Outdoor Utilities

• Renewable Energy

• Our Services:

AUTOMATION

• HMI / SCADA Programming

• PLC Design & Programming

• UL Listed Panel Design & Construction

• Process Controls & Integration

• Water Tower Construction & Controls

• Web & Mobile App Development

INFORMATION TECHNOLOGY

• Network Service & Support

• Consulting Services

• LAN Auditing

• WAN Auditing

• WiFi Network Auditing

• WiFi Installation / Planning

• Virtualization

• VM Backups / Disaster Planning

ELECTRICAL

• Electrical Engineering & Design-Builds

• Building Information Modeling (BIM)

• Building & Site Lighting Upgrades

• Lighting Control Systems

• Fire Alarm System Installations

• Commercial Services

• Industrial Services

• Lightning Protection Systems

• Standby Generator Installations

• Electrical Testing & Power Quality

OUTDOOR UTILITIES

• Athletic Field Lighting

• Street Lighting

• Site Lighting

• Airport Lighting & Repair

• Overhead Distribution

• Underground Distribution

• Substations

• Traffic Signals

• Trenching & Excavating

• Utility Poles

RENEWABLE ENERGY

• Utility Scale Wind Farms

• Commercial Scale Wind

• Commercial & Utility Scale PV Solar

• Interconnection Substations

• Bio Mass Facilities

• Hydroelectric Plants

MAINTENANCE PARTNERSHIP

• Transformer Oil Testing

• Instrument Calibrations

• Infrared Inspections

• ARC Flash Surveys

• Wind Turbine Maintenance

COMMUNICATIONS

• Structured Cabling System

• Fiber Optic Systems

• Access Control

• Video Security

• Telephone Systems

• ShoreTel Unified Communications

• Overhead Paging Systems

• Distributed Audio Systems

• Audio Visual Systems

©2015 ShoreTel, Inc. All rights reserved worldwide. 11|

HOW YOUR PHONE SYSTEM CAN HELP GROW YOUR BUSINESSShoreTel and Windemuller Seminar

Alex Dade | ShoreTel


SPEAKER INTRODUCTION

ShoreTel – Windemuller Relationship

• ShoreTel Go-To-Market

• Windemuller certifications

• Onsite UC

• Cloud UC

• Hybrid


AGENDA

• Cloud business considerations

• 6 growth strategies

• ShoreTel Connect

• Complimentary resources


CLOUD BUSINESS CONSIDERATIONS

1. Scalability up and down

2. Built-in business continuity

3. Uniformity across remote and office locations

4. Efficiency and Mobility

5. Increased functionality on demand

6. Future proof


STRATEGIES TO USE YOUR PHONE SYSTEM TO GROW


Enable follow-you anywhere

• Fewer missed calls, call backs

• Overall improved staff efficiency

Expand access

• Staff to staff

• Customers to staff

Guarantee Answer

• Don’t miss customer calls

1: Increase Accessibility And Reachability


What Does Accessibility Look Like?


The “Original” Desktop Client

AOL Instant Messenger 1997


The ShoreTel Connect Client


Create cohesiveness across multiple sites and locations

• Remote single user sites have equal capability

• People feel a part of one team

Provide all the features and applications as if in an HQ office

• All staff using the same tools

• Increase productivity

Limit features and applications as appropriate

• Increase efficiency

2: CONNECT YOUR CULTURE


Integrate your phone system with your core applications

• CRM

• ERP

• Applicant tracking systems

Browsers

3: INTEGRATE CORE APPLICATIONS


Evaluate employee performance

• Analyze sales and customer service behavior

Analyze marketing spend and customer behavior

Optimize staffing levels

• Seasonality, time of day

Identify calling patterns

• Staff, customer

4: LEVERAGE BUSINESS INTELLIGENCE


NEAR REAL-TIME DATA


Get out of the business of managing your phone system

• Move, adds and changes

• Help desk

Free up resources to focus on other priorities

• IT manager is now able to focus on strategic IT projects

• Office manager is now able to focus on the “real” job

Reallocate IT capital expenditures to other priorities

• Business continuity planning

• Other strategic initiatives

• Give funds back to business units

5: REALLOCATE IT RESOURCES


Respond to changes in your business

• Seasonal changes

• Business changes

Reduce expansion costs

• Provisioning trivial

• No real estate investment required

Capex versus Opex

• Cap Ex expenditures create future benefit

• Reduces long term costs

6: BE MORE AGILE


IMPLEMENT A PHONE SYSTEM GROWTH STRATEGY


SHORETEL CLOUD – WHO WE ARE

• ShoreTel Connect is the product

• Founded in 1996

• Largest managed Cloud-based business phone system

• 3500+ clients

• 150,000+ phones

• National coverage


End-to-end solution

• Single contact for all communications needs

Provisioning

• Minimize number of vendors you work with

Business communications continuity

• Guaranteed availability and call quality

Security

• Ensure calls aren’t compromised by hot spot hackers

Premium customer service

• Always reach a live person for help

KEY DIFFERENTIATORS


Private Connection

SHORETEL CONNECT – HOW IT WORKS

Multiple Data Centers


THE SHORETEL CONNECT SOLUTION

• Cloud-based business phone system

• Private Connection(s) – T1 or MPLS

• Voice Service

• On Demand Solutions

• Account Management Online

• White Glove Installation & Training

• Customer Support


ShoreTel Success Factors:

• Total Cost of Ownership

• Product Quality

• Customer Service and Support

UC Competitors included:

• ShoreTel, Cisco, Avaya, Mitel, Broadview, Cbeyond, Covad, Fonality, Lightpath

NET PROMOTER SCORE (NPS) = CUSTOMERS LOVE SHORETEL

Harte Hank asked 400 companies:

"On a scale of zero to 10, how

likely are you to recommend your

UC provider to a friend or

colleague?“

ShoreTelCompetitors


HOW WE CAN HELP YOU

1. Evaluate how you can implement a specific growth strategy

2. Assess your current phone system

3. Evaluate your phone costs

4. Develop and implement a project plan


9 Things to Consider Before Choosing a Cloud Provider ebook

• 9 questions to assess yourself

• Buyers’ top rated features

• Amount of time spent on phone issues

• Most influential criteria when purchasing a phone system

Meeting to evaluate your phone system

Complimentary Resources

Download the ebook here:Insert your ebook link here


WHAT QUESTIONS DO YOU HAVE?

(408) [email protected]

Alex DadeShoreTel


THANK YOU FOR COMING!

WINDEMULLER CONTACTS

• Jim Rose - Vice President231.590.3321 | [email protected]

• Gerry Castino - Technology Sales Engineer616.295.8140 | [email protected]

who we are… - windemuller · 2016. 2. 4. · cbeyond, covad, fonality, lightpath net promoter...

Documents