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WHO WE ARE…
Michigan Locations
• Grand Rapids (Headquarters)
• Traverse City
• Midland
• Big Rapids
• Kalamazoo
• Whitehall
• Petoskey
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WHO WE ARE…
• Technical Service Company Established in 1954 Servicing Many Industries:
• Communications
• Automation
• Information Technology
– Healthcare
– Pharmaceuticals
– Life Sciences
– Data Centers
– Public Works
– Agricultural
– Industrial Manufacturing
– Oil & Gas
– Chemical Plants
• Electrical Services
• Outdoor Utilities
• Renewable Energy
• Our Services:
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AUTOMATION
• HMI / SCADA Programming
• PLC Design & Programming
• UL Listed Panel Design & Construction
• Process Controls & Integration
• Water Tower Construction & Controls
• Web & Mobile App Development
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INFORMATION TECHNOLOGY
• Network Service & Support
• Consulting Services
• LAN Auditing
• WAN Auditing
• WiFi Network Auditing
• WiFi Installation / Planning
• Virtualization
• VM Backups / Disaster Planning
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ELECTRICAL
• Electrical Engineering & Design-Builds
• Building Information Modeling (BIM)
• Building & Site Lighting Upgrades
• Lighting Control Systems
• Fire Alarm System Installations
• Commercial Services
• Industrial Services
• Lightning Protection Systems
• Standby Generator Installations
• Electrical Testing & Power Quality
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OUTDOOR UTILITIES
• Athletic Field Lighting
• Street Lighting
• Site Lighting
• Airport Lighting & Repair
• Overhead Distribution
• Underground Distribution
• Substations
• Traffic Signals
• Trenching & Excavating
• Utility Poles
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RENEWABLE ENERGY
• Utility Scale Wind Farms
• Commercial Scale Wind
• Commercial & Utility Scale PV Solar
• Interconnection Substations
• Bio Mass Facilities
• Hydroelectric Plants
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MAINTENANCE PARTNERSHIP
• Transformer Oil Testing
• Instrument Calibrations
• Infrared Inspections
• ARC Flash Surveys
• Wind Turbine Maintenance
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COMMUNICATIONS
• Structured Cabling System
• Fiber Optic Systems
• Access Control
• Video Security
• Telephone Systems
• ShoreTel Unified Communications
• Overhead Paging Systems
• Distributed Audio Systems
• Audio Visual Systems
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©2015 ShoreTel, Inc. All rights reserved worldwide. 11|
HOW YOUR PHONE SYSTEM CAN HELP GROW YOUR BUSINESSShoreTel and Windemuller Seminar
Alex Dade | ShoreTel
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©2015 ShoreTel, Inc. All rights reserved worldwide. 12|
SPEAKER INTRODUCTION
ShoreTel – Windemuller Relationship
• ShoreTel Go-To-Market
• Windemuller certifications
• Onsite UC
• Cloud UC
• Hybrid
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©2015 ShoreTel, Inc. All rights reserved worldwide. 13|
AGENDA
• Cloud business considerations
• 6 growth strategies
• ShoreTel Connect
• Complimentary resources
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©2015 ShoreTel, Inc. All rights reserved worldwide. 14|
CLOUD BUSINESS CONSIDERATIONS
1. Scalability up and down
2. Built-in business continuity
3. Uniformity across remote and office locations
4. Efficiency and Mobility
5. Increased functionality on demand
6. Future proof
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©2015 ShoreTel, Inc. All rights reserved worldwide. 15|
STRATEGIES TO USE YOUR PHONE SYSTEM TO GROW
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©2015 ShoreTel, Inc. All rights reserved worldwide. 16|
Enable follow-you anywhere
• Fewer missed calls, call backs
• Overall improved staff efficiency
Expand access
• Staff to staff
• Customers to staff
Guarantee Answer
• Don’t miss customer calls
1: Increase Accessibility And Reachability
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©2015 ShoreTel, Inc. All rights reserved worldwide. 17|
What Does Accessibility Look Like?
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©2015 ShoreTel, Inc. All rights reserved worldwide. 18|
The “Original” Desktop Client
AOL Instant Messenger 1997
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©2015 ShoreTel, Inc. All rights reserved worldwide. 19|
The ShoreTel Connect Client
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©2015 ShoreTel, Inc. All rights reserved worldwide. 20|
Create cohesiveness across multiple sites and locations
• Remote single user sites have equal capability
• People feel a part of one team
Provide all the features and applications as if in an HQ office
• All staff using the same tools
• Increase productivity
Limit features and applications as appropriate
• Increase efficiency
2: CONNECT YOUR CULTURE
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©2015 ShoreTel, Inc. All rights reserved worldwide. 21|
Integrate your phone system with your core applications
• CRM
• ERP
• Applicant tracking systems
Browsers
3: INTEGRATE CORE APPLICATIONS
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©2015 ShoreTel, Inc. All rights reserved worldwide. 22|
Evaluate employee performance
• Analyze sales and customer service behavior
Analyze marketing spend and customer behavior
Optimize staffing levels
• Seasonality, time of day
Identify calling patterns
• Staff, customer
4: LEVERAGE BUSINESS INTELLIGENCE
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©2015 ShoreTel, Inc. All rights reserved worldwide. 23|
NEAR REAL-TIME DATA
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©2015 ShoreTel, Inc. All rights reserved worldwide. 24|
Get out of the business of managing your phone system
• Move, adds and changes
• Help desk
Free up resources to focus on other priorities
• IT manager is now able to focus on strategic IT projects
• Office manager is now able to focus on the “real” job
Reallocate IT capital expenditures to other priorities
• Business continuity planning
• Other strategic initiatives
• Give funds back to business units
5: REALLOCATE IT RESOURCES
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©2015 ShoreTel, Inc. All rights reserved worldwide. 25|
Respond to changes in your business
• Seasonal changes
• Business changes
Reduce expansion costs
• Provisioning trivial
• No real estate investment required
Capex versus Opex
• Cap Ex expenditures create future benefit
• Reduces long term costs
6: BE MORE AGILE
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©2015 ShoreTel, Inc. All rights reserved worldwide. 26|
IMPLEMENT A PHONE SYSTEM GROWTH STRATEGY
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©2015 ShoreTel, Inc. All rights reserved worldwide. 27|
SHORETEL CLOUD – WHO WE ARE
• ShoreTel Connect is the product
• Founded in 1996
• Largest managed Cloud-based business phone system
• 3500+ clients
• 150,000+ phones
• National coverage
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©2015 ShoreTel, Inc. All rights reserved worldwide. 28|
End-to-end solution
• Single contact for all communications needs
Provisioning
• Minimize number of vendors you work with
Business communications continuity
• Guaranteed availability and call quality
Security
• Ensure calls aren’t compromised by hot spot hackers
Premium customer service
• Always reach a live person for help
KEY DIFFERENTIATORS
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©2015 ShoreTel, Inc. All rights reserved worldwide. 29|
Private Connection
SHORETEL CONNECT – HOW IT WORKS
Multiple Data Centers
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©2015 ShoreTel, Inc. All rights reserved worldwide. 30|
THE SHORETEL CONNECT SOLUTION
• Cloud-based business phone system
• Private Connection(s) – T1 or MPLS
• Voice Service
• On Demand Solutions
• Account Management Online
• White Glove Installation & Training
• Customer Support
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©2015 ShoreTel, Inc. All rights reserved worldwide. 31|
ShoreTel Success Factors:
• Total Cost of Ownership
• Product Quality
• Customer Service and Support
UC Competitors included:
• ShoreTel, Cisco, Avaya, Mitel, Broadview, Cbeyond, Covad, Fonality, Lightpath
NET PROMOTER SCORE (NPS) = CUSTOMERS LOVE SHORETEL
Harte Hank asked 400 companies:
"On a scale of zero to 10, how
likely are you to recommend your
UC provider to a friend or
colleague?“
ShoreTelCompetitors
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©2015 ShoreTel, Inc. All rights reserved worldwide. 32|
HOW WE CAN HELP YOU
1. Evaluate how you can implement a specific growth strategy
2. Assess your current phone system
3. Evaluate your phone costs
4. Develop and implement a project plan
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©2015 ShoreTel, Inc. All rights reserved worldwide. 33|
9 Things to Consider Before Choosing a Cloud Provider ebook
• 9 questions to assess yourself
• Buyers’ top rated features
• Amount of time spent on phone issues
• Most influential criteria when purchasing a phone system
Meeting to evaluate your phone system
Complimentary Resources
Download the ebook here:Insert your ebook link here
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©2015 ShoreTel, Inc. All rights reserved worldwide. 34|
WHAT QUESTIONS DO YOU HAVE?
(408) [email protected]
Alex DadeShoreTel
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©2015 ShoreTel, Inc. All rights reserved worldwide. 35|
THANK YOU FOR COMING!
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WINDEMULLER CONTACTS
• Jim Rose - Vice President231.590.3321 | [email protected]
• Gerry Castino - Technology Sales Engineer616.295.8140 | [email protected]