WHERE DOES UX AND ACCESSIBILITY MEET?

CHICAGO DIGITAL ACCESSIBILITY & INCLUSIVE DESIGN MEET UP

CHICAGO DESIGN & USER RESEARCH MEET UP

10.27.2016

ABOUT ME

WHY ACCESSIBILITY?

US PRIVATE SECTOR ACCESSIBILITY LAW

DOJ VS. PEAPOD, SETTLEMENT (2014)

▸ Title III of the ADA prohibits “discrimination on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation....”

LAW, CONT.

SETTLEMENT: WEB & MOBILE APPS▸ Make sites and apps conform to

WCAG 2.0 AA and require third-party content providers to do the same

▸ Solicit feedback from customers with disabilities

▸ Contract for and perform a third-party evaluation and consultation

▸ Perform regular automated conformance testing

▸ Train current staff and make training part of new employee on boarding

▸ Fix identified issues within 30 days

ADA

WCAG

SECTION 508

HOW TO RESPOND?

TYPICAL ENGAGEMENT

▸Code Scan

▸Human Evaluation

IS THAT ALL WE CAN DO?

VALUE?

LOGISTICS

ADVANTAGES DISADVANTAGES

TESTING @ HOME OR WORK?

ADVANTAGES DISADVANTAGES

TESTING @ FORMAL LAB SETTING

HOW IS THIS DIFFERENT FROM TYPICAL USABILITY TESTING?

▸Smaller Scope / Slower Pace

▸Moving from A to B

▸Service Animals

FINDING PARTICIPANTS

▸Local NFB Chapters

▸SIGS

▸Universities

EXAMPLE VIDEO

▸Usability Testing with PwD highlights issues that are difficult to uncover any other way.

CONCLUSION

▸Focus on Accessibility Improves User Experience

▸Often comes down to compliance vs. delight….

“ACCESSIBILITY IS USABILITY UNDER A MAGNIFYING GLASS.”

— LÉONIE WATSON, SENIOR ACCESSIBILITY ENGINEER, THE PACIELLO GROUP

QUESTIONS?

CONTACT▸ email:

richard@improvedusabilty.com

▸ twitter: @richarddouglass

▸ phone: 614.284.5120

IOS & ANDROID RESOURCES▸ iOS Native

▸ Accessibility Programming Guide for iOS - Apple Developer

▸ UIAccessibility Protocol Reference – Apple Developer

▸ iOS Accessibility - Video and materials from WWDC 2015

▸ Android▸ Accessibility - Usability - Google material design guidelines

▸ Making Applications Accessible | Android Developers

▸ Inclusive design and testing: Making your app accessible - Google I/O 2016