what's your business grade?
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What’s Your Business Grade?
Break Out Session
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Agenda
• Why did we commission the research?• What did it tell us?• What has been the reaction?• What do you think?
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Why Commission the research?
It’s important to know what customers think
BusinessGrade
We believe ‘Business Grade’ is something that is required but not always offered
We want to stand out by adding value
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What did it tell us?Frequency of discussing either weekly, monthly or quarterly does not seem to be influenced by whether managed internally or externally or spend
¾ of companies have reviewed their strategy in the last 12 months
45% feel their competency is "better" than competitors in their industry
Over 50% of the companies are not currently using any cloud-based or hosted apps
17% are using a hosted data centre
¼ of companies believe IT / telecoms has improved their productivity by
over 30% in the last 2 years
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What has been the reaction?
• Very positive!
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What do you think?
• Do these questions resonate?
• Do you agree with the results?
• How would you define ‘Business Grade’?
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Frequency of Discussion at Board Level
16%
25% 27%21%
10%13%
25%28%
23%
12%
24%28%
24%18%
6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Weekly Monthly Quarterly Annually Never
Total
SMB's
Corporates
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Opinion on How Long Existing Infrastructure is Adequate for
24%29%
37%
4% 5%
23%30%
36%
5% 6%
28% 26%
40%
2% 4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Up to 12 months Up to 2 years Up to 5 years Up to 10 years In need ofimmediateattention
Total
SMB's
Corporates
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Incidence of Using Cloud-based / Hosted Applications
26%
17% 17%11%
58%
26%
15% 17%12%
60%
26% 26%
16%
8%
50%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Hosted email Hosted data centre Hosted securitysolutions
Hosted desktop None of these
Total
SMB's
Corporates
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First Use of Cloud-based / Hosted Applications(base=85 total / 60 SMB / 25 Corporate)
36% 38%
26%
42%
35%
23%24%
44%
32%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
In last 12 months In last 2 years In last 5 years
Total
SMB's
Corporates
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Incidence of Using Channels for Business Purposes
53% 51%
44%
35%
18%
48%45%
38%
31%
23%
70% 68%62%
48%
6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
SMS/MMS Social media Video content Instant messaging/ live chat
None of these
Total
SMB's
Corporates
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Applications Available for Staff to Access Remotely
94%
76% 75% 72%
55% 55%
47%
25%
4%
92%98%
5%
23%
48%50%54%
70%72%75%
2%
34%
46%
68%
60%
78%82%
78%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Work
em
ail
Office
app
s
VPN ser
ver
Datab
ases
Archi
ves
Produ
ctio
n sy
stem
s
CRM s
yste
m
Video
conf
eren
cing
None
of thes
e
Total
SMB's
Corporates
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Personally Owned Devices Compatible / Able to be Integrated
69%
61%
51%46%
37%
11%5%
23%
60%
52%
44%
36%
13%
5%
23%
64%
50% 52%
38%
8% 6%
22%
70%68%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Lapto
ps
Smar
tphone
s
Netboo
ks
Table
ts
Andro
id &
Apple
Apple
onl
y
Andro
id o
nly
None
of thes
e
Total
SMB's
Corporates
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Opinion on IT/Telecoms Improving Productivity for Customers in Last 2 Years
6%
14% 14%
23%16%
26%
5%
19%
10%
25%22%
16% 14%
28%
10%
28%
16%
8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0% - underinvestment is
hampering
1-5% 6-10% 11-20% 21-30% 31%+
Total
SMB's
Corporates
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IT / Telecoms as % of Overall Expenditure
38%
14%
5%2% 1%
39%38%
15%
5%1% 1%
41%38%
12%6% 4% 2%
38%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1-5% 6-10% 11-20% 21-30% 31% Unsure /refused
Total
SMB's
Corporates