What Great Organizations

Know about Managing Change

Emma Murphy

HRD Congress, Mumbai, Feb 15th

Change capable organizations

Becoming a change capable organization is now a key competitive advantage.

Is your organization ready?

What is driving change?

External

Internal

Moving from rigid to responsive

From To

Efficiency optimization Responsive to new information

Strong Hierarchies Networked

Controlling Empowering

Extrinsic rewards and motivations Intrinsic rewards and motivation

Knowledge is power Collaboration and sharing

Customers and Partners Communities

Fixed office location and set working

hrs.

Anytime, anywhere

Disengaged and lacking a feeling of

belonging

Engaged and appreciated employees

What differentiates great organizations?

Employee Development

Two way dialogue

Partnering with

Customers

Building brand

advocates

Creating a story with purpose

Culture of

Collaboration

and

Innovation

What is Change Management?

What are the benefits?

Reduce resistance to change

Build commitment and buy in from stakeholders

Build knowledge and ability

Increase the likelihood of projects finishing on time and on budget

Increase competitiveness by building change capability

Ensure the change is sustained and achieve ROI

Leadership Alignment

How will your organization achieve it’s vision and keep pace with change in our interconnected, global world?

No. 1 reason for change project failure:

Lack of active and visible leadership and

sponsorship

Leading change

2. Execute

3. Transition

1. Initialise

• Tune into the

environment

• Challenge the status

quo

• Build a coalition

• Inspire the team

• Empower the team

• Embrace uncertainty

• Build capability

• Persevere

• Create heroes

Building engagement and commitment

Clear and frequent communications

• How will employees be impacted?

• What are the expectations?

• What support will you receive?

• What is the scope of the project?

• Which depts will be impacted?

• What are the timelines involved?

• What are the drivers of change?

• Why is this happening now?

• What are the risks of not changing?

• What are the expected outcomes?

• How will this add value both

internally and externally?

Why are we changing?

Change

Vision

What does this mean for you? What is changing?

What are the benefits?

Engagement trends

Aligned leadership actions and behaviours

High performing team culture

Foundation for successful change

• Clear vision and purpose• Amazing company cultures• Engaged employees• Clear business model• Encourage innovation• Adaptive to changes in the marketplace• In tune with changing customer needs• Built strong brand loyalty• Excellent customer service

Summary

• Build a solid foundation for change and growth through company culture;

• Embed change management practices into your strategic initiatives and projects;

• Develop change savvy leadership and middle management;

• Involve, engage and collaborate with employees before, during and after change.