disaster planning: what organizations need to know to protect their tech
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Disaster Planning: What Organizations Need to Know to Protect Their Tech #12ntcdp
Elliot Harmon TechSoup Global
Evaluate This Session! Each entry is a chance to win an NTEN engraved iPad!
or Online at www.nten.org/ntc/eval
Overview
• Communications – Internal and External
• Documentation
• Backup
• Staff policies to prevent human-made disasters
bit.ly/12ntcdp
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Communications
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flickr.com/deivorytower (Creative Commons license)
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Documentation
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flickr.com/stian_olsen (Creative Commons license)
Documentation
– Warranties and receipts for computers and peripherals
– Information about where, how, and how frequently your data is stored and backed up
– Instructions for how to restore your data
– Passwords for encrypted data
– Contact information for any employees, volunteers, or consultants who maintain your organization’s tech infrastructure
– A phone tree that includes home and cell phone numbers for all staff. The phone tree should follow your normal chain of management, with each manager contacting her direct reports in case of an emergency.
– Login information for administrative accounts on all computers
– Login information for web hosting and backup services
– Contact information for web hosting and backup services
– Software registration information, including keys
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Backup
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flickr.com/jase_n_tonic
(Creative Commons license)
Backup
Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
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Backup
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Keep Your Friends Close and Your Backups Distant In the wake of Hurricane Ike, one organization we spoke with had displaced staff working remotely in four different cities. One staff person reminded us that if you’re storing your backups in the same city as your office computers, there’s a danger that one catastrophe will destroy both: “Consider your entire city a potential point of failure!” This advice can also apply to remote backup and web hosting services. The Resilient Organization, page 25
Preventing Human-Made Disasters
• Protect Critical Organization Logins
• End-of-employment policy
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Evaluate This Session! Each entry is a chance to win an NTEN engraved iPad!
or Online at www.nten.org/ntc/eval