what can technology do for you
TRANSCRIPT
What Can Technology Do for You?
Presented By: Meredith Greene-Highsmith, RouteMatch Software
Date: June 24, 2015
Agenda
• Quick Introduction
• Ways to leverage RouteMatch for easy data management and reporting
– Core and Scalable Options
• Questions
RouteMatch Profile
• Headquartered in Atlanta, GA with over 160 employees with offices throughout North America
• Industry leader in transit ITS and mobile data system deployments with over 600 clients
• Award winning-Customer Support and Focused on Relationships
• Extensive Mobile Data and Systems Integration Expertise
• Open architecture; mix and match solutions that grow with you
• Enterprise Transit Approach/Platform
• 98% Customer Retention Rate
• Highest Degree of Security
• In Business for 15 Years
• Financially Solid• Hundreds of
Customers• Win-Win
Partnership Approach
• Strong Value Add and ROI
Proven
RouteMatch Demand
Scheduling
• Manual and Automated Options
• GIS / Map Based
• Advanced Planning Tools “What if Scenarios”
• Scheduling Profiles
• Funding Source Based
• Zone Based
• Monday vs. Wednesday
• Peak Hours
• Drag and Drop Functionality
• Easily move trips and update time
Billing/Invoicing
Automate Billing / Invoicing
• Vehicle miles & hours • Passenger mile• Passenger mile & pick-up charge• Geographical zonal rate• Revenue Mile (Revenue Hour) • Flat Rate• Shared revenue / shared mileage
units of service • Reporting by Date Range
Billing batch by mode By County By other definable geographic areas
• Trip Status Reports - (Active, Needs Processed, On Hold, Billed To Funder, Awaiting Payment, Paid & Batched
• Billing Batch Identifier• Medicaid Codes• Tracking costs across funding sources • GIS Distance calculation Trip cost
(shortest path)• Calculate total fare – percentage by
funding source
Reporting
• Standard Reports – Operational – Billing – Performance Monitoring – NTD / Unique Rider – Day To Day Management– Manifests (Detail Summary)– 40 + Standard Reports– Multiple Front End Options
• Report Builder – Adhoc Query Based Reports– 5 Step Process
• Report Formats / Exportable– PDF, Word, CSV, (Datafiles Import / Export)– Print / Email / Alerts w/ Automation
Enhance Reporting through Dashboards
Real-time Information: Management
Web based
User defined key performance indicators (KPI’s)
Graphical Dashboards
Accessible via Web, Smartphone, PC
Review Operational Trends (every Wednesday)
Deep dive for determining root cause
Can roll up to regional or statewide reporting
Data - Dashboards
Vehicle Productivity
Data - Dashboards
Day of Service Management
• Mobile Data Systems– Automated Vehicle Location (AVL)
• Speed, Heading & Idle Alerts• Track & Locate Vehicles within Seconds• Planned Route vs. Actual Route Comparisons• Vehicle / Driver Validation• Route & Event Playback
– Mobile Data Computing (MDC)• Estimated Time of Arrival• Electronic Manifests• Dynamic Schedule Updates• Electronic Communications• Real-Time Data Capture / Verification• Increase Data Accuracy• Operational Analysis (dwell times, break times, etc.)
Tablet Based Mobile Data
Real Time User Alerting
• Alerts Center– Rules Based Engine– Real Time Information to
Dispatchers, Supervisors, Management, and Customers
• Configurable Alerting and Workflow– Intelligent Action Alerts– Message to Driver– Message to Dispatcher– Email to User– Text to User– Audible Alerts– Create Incident Report
Rules Based Alert Engine
Automated Fare Collection
Web Based Account ManagementAccount BalanceLoad Additional Monies
Multiple Payment Methods Supported
Media or Media less Options
Back Office Account ManagementAccount UpdateCredit Card EntryCard Activation
OutcomesCapture Choice RidersEnhance Rider ExperienceReduce Operational Cost of Cash CollectionReduce Cost of Fare RecoveryImprove Safety
Automated Fare Collection
Customer Communication
Rider Notification Technologies
A “plug in” module that automates the delivery of customized outbound communication.
Customized Outbound Communication is grouped into three call flows: Day Before Reminders Day of Arrival Information General Floodgate Messaging
Outbound Communication can be delivered the following ways: Telephony (utilizes cloud based calling system) Email Text Based Fax
Why RouteMatch!
Why RouteMatch!
Return on Investment
“We have found RouteMatch technology to be a real success. We have been able to increase our trips by 45% with fewer vehicles. The accountability we have gained has been a real benefit.”
Tim Jaynes, First Tennessee Human Resource Agency
“We have found RouteMatch technology to be a real success. We have been able to increase our trips by 45% with fewer vehicles. The accountability we have gained has been a real benefit.”
Tim Jaynes, First Tennessee Human Resource Agency
Improve Operational Efficiencies“In the past year, CCATS has greatly reduced the rate of human error within the scheduling and routing process, thanks to real-time monitoring and verification via RouteMatch’s Demand Response solution with mobile data. CCATS has also increased the number of daily trips from 250 to over 300 and are doing it for the same amount of hours and fuel. Perhaps the most impressive outcome for CCATS and their reinvigorated use of technology has been financial. This year the agency and its services and operations will in effect pay for itself. CCATS has efficiently streamlined its processes to eliminate manual entries and verifications, and whereas before they were two weeks behind on billing, they are now running up to date. Overall, the agency is running a faster and tighter set of operations.”
Randy Cantor, Carteret County
Tim Jaynes, First Tennessee Human Resource Agency
“In the past year, CCATS has greatly reduced the rate of human error within the scheduling and routing process, thanks to real-time monitoring and verification via RouteMatch’s Demand Response solution with mobile data. CCATS has also increased the number of daily trips from 250 to over 300 and are doing it for the same amount of hours and fuel. Perhaps the most impressive outcome for CCATS and their reinvigorated use of technology has been financial. This year the agency and its services and operations will in effect pay for itself. CCATS has efficiently streamlined its processes to eliminate manual entries and verifications, and whereas before they were two weeks behind on billing, they are now running up to date. Overall, the agency is running a faster and tighter set of operations.”
Randy Cantor, Carteret County
Tim Jaynes, First Tennessee Human Resource Agency
Return on Investment