“we’ve always done it this way” - amazon web services · “we’ve always done it this way...
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“We’ve always done it this way”
Heather Madden, CITMichelle Nelson, UCC
@knightslodge @nelsonmichellem
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Our Students
Student numbers
1992 8,820
2017 22,000
Student numbers
1992 2,899
2017 12,000
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Mature
Part-time
Direct Entry International
Erasmus
SpringboardOur Students
Apprentice
PostgradStudent experience has evolved rather than being designed
Online
Full-timeUndergraduate
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Service Design at CIT
People Space Learning
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RIO Registration. Induction. Orientation.
★ 9 student types★ 8 central student services★ 19 academic department staff★ 23 elements★ 72 definitions
★ Ownership★ Myopia★ Design-led mindset★ Academic cycles★ Isolated processes ★ Silos of service delivery
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UCC Postgraduate Applications - Maria’s Story
The Objective The UniversitySolution
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How do you solve a problem like Maria?
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Next Steps - UCC
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Next Steps @
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The seven stages of growing
and diffusing design-based
innovation culture
(Katz, 2016)