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7/31/2019 WesternStaffConfNega (1)

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Dealing with ChangeWestern Service Center

Federal Motor Carrier Safety Administration

Created by

Chrie Carter-Scott, Ph.D.


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Change is when things are different than they were

Uncertain Unfamiliar Unpredictable Unknown

Unstable Uncomfortable

Disorganized Disorienting Disruptive Disturbing

Out of Control


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There are only two types of change

Initiated by you

Intrinsic change

Initiated by someone other than youExtrinsic change


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Different types of Change

Intrinsic Changes change in marital

statushealth initiativesexpand familyrelocation

career or job changepersonal developmentsocial activitiesbuying something

Extrinsic Changes healthenvironmentalgovernmentalnatural disastersfinancialrevolutionarytechnologicalorganizationalchangeparadigmatic change


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Extrinsic change can cause:

StressFearDoubt

ConfusionUncertaintyAnxiety

IsolationAberrant behavior

ResistanceLack of motivationFeeling:

out of controloverwhelmedbeing unablewithout choicepanic or apathy


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When change challenges your

choices, do you still feel able? Unanticipated

UnplannedUnforeseenUnexpected


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Change Inventory-written

What changes have you experienced? In the last six months?

Were they extrinsic or intrinsic? Which ones were easy?

Which ones were difficult? What made the difference?


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Small Group Discussion

What changes are you dealing with?Which changes are working?

What changes are you concerned about?What resolution do you want?

By what date?


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Discoveries

What did you write?What did you discuss?

What discoveries did you make?


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Change Challenges

Choices Change + Stress

+I cant do it! =

Negaholism


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Standard/Reality Bind

If the reality of any

situation is differentfrom the standard thatyou have established,then you have a built-in

margin for beat -up!

STANDARD

REALITY

The Marginfor beat- up


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The two sides of us

I can

I cant


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Somethingtotallydifferent

Move to anew place

Financialconcerns

A smallerhouse

Another

job ???My own Business

Early

Retirement

My

secretwish

What do I want?


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Uncertainty

Overwhelm

Transitions

Feelings

DoubtConfusion

Fear

Change

What do I want?


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The I Cant

side takes over

I cant do it

I cant deal with it I cant afford it I cant get it all done I cant imagine it I cant learn it I cant get it I cant handle it


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Negaholism - What is it?


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A tendency toward negativity in

thought, word, or behavior

A deep feeling of insufficiencyA hole in the soul

Emptiness


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Cycle of Negativity

Overwhelm

Short-term gratification

Conditionreturns

Feelings: Guilt, Embarrassment,

Vulnerability

The not enough

syndrome

Compulsive,addictive,

perfectionisticbehavior


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Negaholic

Feeling that they makeno difference

Inconsistency Avoidance

Failure to Walk the Talk This too will pass?

Dread internal politics

Lack of

enthusiasm Biding their time


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Six Reasons People BecomeNegaholic on the Job

1. Low self esteem

2. Old hurts or resentments from the past

3. Wrong match of person and job

4. Acting out negatively to get attention

5. Doing a job that is over their head

6. A chemical imbalance in their system


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Ten Warning Signs of a Dysfunctional

Organization 1. Avoid / Deny reality of an unpleasant situation2. Excessive need to control situations

3. Tendency towards secrecy4. Discourages expression of emotions5. Inability to address/deal with issues6. Guarding taboo topics

7. Obsessive loyalty to the corporation8. Inability to be consistent in mood9. Rigid thinking10. Exhibiting compulsive behavior


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Why is Organizational Change Challenging?

Resistance to change (the unknown)

Perception that the status quo is fineCynicism about the projectConflicting goals

Lack of resourcesCulture or values change


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Four Things Necessary to Cause Vision to

Become Reality:

Desire Willingness Belief

Commitment


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Exercise

With your partner:Decide who is A & B

Bs go first A coaches B10 minutesFeedback on the

exerciseSwitch rolesFeedback


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Insights

Discoveries

Observations


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Positive Steps

to

OvercomeNegaholism


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The Positive Approach to

Overcoming Negativity

Vision Communication

StrategyImplementation


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Four keys to make a vision become

reality

Desire

Willingness

Belief

Commitment


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Actions to Change Any Behavior:

Become aware of what you are doing. Acknowledge what youre aware of. Choose to change the behavior.Make a plan which will work.Commit to the plan.Follow up and follow through.Create external accountability .


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10 Key Points to Take Charge of Change

1. Determine your "desiredoutcome.

2. Focus on the outcome, notthe current situation.

3. Communicate out-comes.

4. Make your expectationsclear to all.

5. Articulate "winnable"timelines.

6. Follow up, monitor,offer feedback.

7. Present choices.

8. Exercise consequencemanagement.

9. Reward, recognize,remunerate.

10. Celebrate, celebrate,celebrate!


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Stable Ground!Who am I?

What are my values ?What is important to me?

What do I deeply care about?What do I want my life to be about ?What changes am I willing to make

now?


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Seven Actions to Change Behaviors

Become aware of what I am doing. Acknowledge what I am aware of. Choose to change the behavior. Make a plan which will work.

Commit to the plan. Follow up and follow through. Create external accountability .


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21 RepetitionsCreate PermanentBehavior Change

Sun Mon Tue Wed Thurs Fri Sat


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Summary

Successful Change Management is afunction of effective relationshipsAll people value being respectedClarifying expectations is essentialBeing on the same page is keyClear communication is an essential tool

Celebrate successes!


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God grant me the Serenity to

Accept the things I cannot change The courage to change the things I

can andThe wisdom to know the

difference

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