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Dealing with ChangeWestern Service Center
Federal Motor Carrier Safety Administration
Created by
Chrie Carter-Scott, Ph.D.
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Change is when things are different than they were
Uncertain Unfamiliar Unpredictable Unknown
Unstable Uncomfortable
Disorganized Disorienting Disruptive Disturbing
Out of Control
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There are only two types of change
Initiated by you
Intrinsic change
Initiated by someone other than youExtrinsic change
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Different types of Change
Intrinsic Changes change in marital
statushealth initiativesexpand familyrelocation
career or job changepersonal developmentsocial activitiesbuying something
Extrinsic Changes healthenvironmentalgovernmentalnatural disastersfinancialrevolutionarytechnologicalorganizationalchangeparadigmatic change
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Extrinsic change can cause:
StressFearDoubt
ConfusionUncertaintyAnxiety
IsolationAberrant behavior
ResistanceLack of motivationFeeling:
out of controloverwhelmedbeing unablewithout choicepanic or apathy
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When change challenges your
choices, do you still feel able? Unanticipated
UnplannedUnforeseenUnexpected
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Change Inventory-written
What changes have you experienced? In the last six months?
Were they extrinsic or intrinsic? Which ones were easy?
Which ones were difficult? What made the difference?
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Small Group Discussion
What changes are you dealing with?Which changes are working?
What changes are you concerned about?What resolution do you want?
By what date?
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Discoveries
What did you write?What did you discuss?
What discoveries did you make?
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Change Challenges
Choices Change + Stress
+I cant do it! =
Negaholism
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Standard/Reality Bind
If the reality of any
situation is differentfrom the standard thatyou have established,then you have a built-in
margin for beat -up!
STANDARD
REALITY
The Marginfor beat- up
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The two sides of us
I can
I cant
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Somethingtotallydifferent
Move to anew place
Financialconcerns
A smallerhouse
Another
job ???My own Business
Early
Retirement
My
secretwish
What do I want?
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Uncertainty
Overwhelm
Transitions
Feelings
DoubtConfusion
Fear
Change
What do I want?
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The I Cant
side takes over
I cant do it
I cant deal with it I cant afford it I cant get it all done I cant imagine it I cant learn it I cant get it I cant handle it
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Negaholism - What is it?
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A tendency toward negativity in
thought, word, or behavior
A deep feeling of insufficiencyA hole in the soul
Emptiness
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Cycle of Negativity
Overwhelm
Short-term gratification
Conditionreturns
Feelings: Guilt, Embarrassment,
Vulnerability
The not enough
syndrome
Compulsive,addictive,
perfectionisticbehavior
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Negaholic
Feeling that they makeno difference
Inconsistency Avoidance
Failure to Walk the Talk This too will pass?
Dread internal politics
Lack of
enthusiasm Biding their time
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Six Reasons People BecomeNegaholic on the Job
1. Low self esteem
2. Old hurts or resentments from the past
3. Wrong match of person and job
4. Acting out negatively to get attention
5. Doing a job that is over their head
6. A chemical imbalance in their system
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Ten Warning Signs of a Dysfunctional
Organization 1. Avoid / Deny reality of an unpleasant situation2. Excessive need to control situations
3. Tendency towards secrecy4. Discourages expression of emotions5. Inability to address/deal with issues6. Guarding taboo topics
7. Obsessive loyalty to the corporation8. Inability to be consistent in mood9. Rigid thinking10. Exhibiting compulsive behavior
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Why is Organizational Change Challenging?
Resistance to change (the unknown)
Perception that the status quo is fineCynicism about the projectConflicting goals
Lack of resourcesCulture or values change
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Four Things Necessary to Cause Vision to
Become Reality:
Desire Willingness Belief
Commitment
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Exercise
With your partner:Decide who is A & B
Bs go first A coaches B10 minutesFeedback on the
exerciseSwitch rolesFeedback
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Insights
Discoveries
Observations
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Positive Steps
to
OvercomeNegaholism
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The Positive Approach to
Overcoming Negativity
Vision Communication
StrategyImplementation
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Four keys to make a vision become
reality
Desire
Willingness
Belief
Commitment
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Actions to Change Any Behavior:
Become aware of what you are doing. Acknowledge what youre aware of. Choose to change the behavior.Make a plan which will work.Commit to the plan.Follow up and follow through.Create external accountability .
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10 Key Points to Take Charge of Change
1. Determine your "desiredoutcome.
2. Focus on the outcome, notthe current situation.
3. Communicate out-comes.
4. Make your expectationsclear to all.
5. Articulate "winnable"timelines.
6. Follow up, monitor,offer feedback.
7. Present choices.
8. Exercise consequencemanagement.
9. Reward, recognize,remunerate.
10. Celebrate, celebrate,celebrate!
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Stable Ground!Who am I?
What are my values ?What is important to me?
What do I deeply care about?What do I want my life to be about ?What changes am I willing to make
now?
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Seven Actions to Change Behaviors
Become aware of what I am doing. Acknowledge what I am aware of. Choose to change the behavior. Make a plan which will work.
Commit to the plan. Follow up and follow through. Create external accountability .
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21 RepetitionsCreate PermanentBehavior Change
Sun Mon Tue Wed Thurs Fri Sat
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Summary
Successful Change Management is afunction of effective relationshipsAll people value being respectedClarifying expectations is essentialBeing on the same page is keyClear communication is an essential tool
Celebrate successes!
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God grant me the Serenity to
Accept the things I cannot change The courage to change the things I
can andThe wisdom to know the
difference