wellbeing advisors process weleda pharmacy referrals
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Wellbeing Advisors ProcessWeleda Pharmacy referrals
Overview
This process is to cover how Wellbeing Advisors contact the Weleda Pharmacists for Advice and Support either for themselves or when referring one of their customers.
The Advice and support is expected to be for health related problems and result in medicines sales.
Advice and Support on Skincare or Bodycare products should be sought from the Advisors Team Supporter.
Weleda Pharmacy referrals
The Pharmacists need some basic information to be collated by the Wellbeing Advisor before being contacted. This helps them provide a speedy and efficient service.
WWHAM – Who, What, How, Action taken, Medication
The Advisor should provide the answers to the following questions:
Who is the referral for ?What are the symptoms?How long have they been happening?What Action has been taken?What Medication is being taken?
Step 1 – Complete a WWHAM
Complete the form 1065 Pharmacy Referral
The Advisor should email 1065 – Pharmacy referral form to
This email will be picked up initially by Louise Dabbs who works on Weleda HQ reception. Louise has years of experience in answering and prescribing Weleda medicines for customers.
Step 2 – Email to Weleda
Louise Dabbs will contact the person who has asked for the referral to give Pharmacy advice and/or take a medicine order.
This will be done either by phone or by email.
An email will then be sent back to the Wellbeing Advisor who logged the referral describing the action taken.
Any orders for medicines will be taken by Louise on behalf of the person referred.
If advice for Skincare or Bodycare products is given then Louise will ask the person referred to order through their Wellbeing Advisor.
Step 3 – Customer Callback
If Louise cannot help the person who has been referred then she will contact one of the Pharmacists on their behalf.
The Pharmacist will then contact the person who has been referred and inform Louise of the action taken.
Louise will then email the Wellbeing Advisor who made the referral of the action taken.
Please note that if the Customer would prefer to speak to Weleda direct they can do this by calling 0115 9448222 where they will be
taken through a very similar process.
Step 4 – Escalated Referral
As Natural Health practitioners may need more in depth medical information from the Weleda Pharmacy a fast track route has been created.
Step 1 – Practitioner to contact their Practitioner Team Supporter, completing a WWHAM if appropriate.
Step 2 – Practitioner Team Supporter to email [email protected] with the query / WWHAM
Step 3 – Evelyn will respond or allocate to another Pharmacist.
The Practitioner Team Supporters are:Jo Dall – [email protected] North/MidlandsWendy Rushin – [email protected] South
In the absence of Evelyn Liddell emails can be sent to [email protected] to be forwarded onto another Pharmacist.
Practitioners link to Pharmacists
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