Welcome to the RINNAI Parts

Webstore

Parts Store Use

Rinnai Parts Webstore Login Setup

In order to utilize the Rinnai Parts Webstore one must currently have a partner portal login. This can be obtained by a Distributor, Dealer, and/or Servicer through contacting the local Rinnai representative. The representative will forward the necessary information to Rinnai which will lead to the creation of the username and password that will be emailed to the user.

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Landing Site

2. Once on the www.rinnai.us Webpage locate the Partner Portal

and select it with the mouse

1. On your internet browser enter www.rinnai.us to reach

the initial website landing

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Partner Portal Login

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Enter your username Enter your password

Partner Portal Landing Page

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Select the Order Parts tab

This button can also be used to continue to the WEBSTORE

If the user is a distributor they can simply proceed to the next step and select Order Parts. If the user is a credit card account user then the first time they

select Order Parts they will be prompted to perform a one time self-registration before being allowed to proceed to the Webstore. Once completed they will

gain access to the Webstore . If the user is unable to complete the registration they need to contact Rinnai Customer Service at 1-800-621-9419 for assistance

Parts Store Page

To browse using the exploded view of the parts breakdown choose Catalog Shop selection

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Product Catalog

If the part number is already known it can be entered here

If searching for a part number select the product type

Example: Water Heaters

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Product Catalog

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Select Gas Type (Not all product are separated by gas type)

Product Catalog

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When you have found the model you are looking for simply select the blue title

For additional models

Product Catalog

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Certain units use the same abbreviated model # (RL75i) however there are multiple generations for these units separated currently into the VA, VB, and VC series, this page brings attention to this as the parts information differs between the series/generations.

Product Catalog

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This page is where one would choose the appropriate generation

(in the event that the unit is not one with multiple generations you would only have one selection to

choose from)

If the “Parts” button is selected this will take you to the parts list only, no exploded view

of the diagram would be brought up

If the “Scroll” is selected the user will arrive at the next page which has both the exploded view of the

parts breakdown and parts list

Parts Catalog Exploded View Breakdown

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On the exploded view breakdown all of the encircled points are active hotspots that can be selected (the one pointed to by this dialog

box will serve as an example)

Parts list (if you press the “parts” selection in the previous page

this list alone is what would be seen) you can select any part from this list

instead of looking through the

exploded view breakdown

Parts Catalog Exploded View Breakdown

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This page results from selecting a point from the exploded diagram to the right. The user is shown

the cost and can choose the quantity needed to add to the checkout cart.

Shopping Cart Page

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On the shopping cart page the user will see all pertinent information for the order (Part number, Description, Order Date, Quantity, Price) and will have the option to add more items, cancel an item from the

order, or proceed to checkout

Billing Contact Information Page

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The email address that the purchaser can be contacted or receive

updates at The name of the contact

person whom is to be

addressed

Shipping Information Page

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This page is the address to where the purchased

goods are to be sent

If the purchaser has

already purchased product from the WEBSTORE, then

they can locate their shipping information using this tab. If the purchaser makes note of their Ship

To Number this will greatly aid them in expediting

their checkout

This tab allows the purchaser to input their

shipping address if they

have never purchased from the WEBSTORE

before.

Ship To Number

Payment Page

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If the purchaser is a distributor they only need to input their

Purchase Order (P.O.) Number

here. (In some cases credit card customers may also have a PO #)

Credit Card Billing Information to be

entered in this section

Credit Card information is to be

entered in this section

Any other comments the purchaser may have regarding the shipment of the parts order can be entered here

Any special shipping or in care of instructions can be entered here

Distributors have the option to use a credit card for payment instead of billing to a PO #

Order Confirmation Page

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This page allows the purchaser to review all of the entered information to ensure no errors have been made. At this point the

purchaser can either SUBMIT, CANCEL, or SAVE the order.

Please be aware that if the purchaser decides to

change, cancel, or request a refund for an

order that has been submitted, they will

have to call in to speak with Customer Service at

1-800-621-9419

Thank you for your attention