Welcome to the Hellmann F.A.M.I.L.Y

We

Are Hellmann

OUR GUIDELINEOur Corporate DNA - FAMILY

irst, people first

ll about the customers, always

aking it work better, everyday

nnovation and entrepreneurship

ive sustainability

ou and Me!

F

A

M

I

L

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The core of who we are resides in the fact that we have always been and remain to this day a family owned company...

History (key milestones)

4th generation family owned

1871 Founded by Carl Heinrich Hellmann in Germany

1960 Opening of a new headquarter branch in Osnabrück, Germany

1976 Hellmann is founding partner of DPD parcel service

1982 First Asian office opens in Hong Kong, followed by offices

throughout Asia

1987 Operations start in Australia, New Zealand, Canada

1988 Operations start in Mexico, US and South America

1992 The network expands into Eastern Europe

2002 Operations start in Abu Dhabi and Dubai/Jebel Ali

2006 Operations start in Belgium (Antwerp and Brussels)

Hellmann in Belgium

2006 : Operational Start on December 1st

2007 : Licensed Forwarder in March

2007 : Regulated Agent in April

2007 : ISO 9001:2000 certified in June

2007 : IATA licenced in August

2011 : Winner Safmarine Hercules Trophy and the “Coolest Team”

2012 : Winner Maritime Hercules Trophy of the “Kindest Team”

2013 : Trends Gazellen nomination for Medium Sized Companies

443 Offices in 157 Countries

Hellmann’s Exclusive Network

Global PresenceAfghanistan

AlgeriaAngola

ArgentinaArmenia

AustraliaAustria

AzerbaijanBahrain

BangladeshBelarus

BelgiumBeninBolivia

Bosnia + HerzegovinaBotswana

BrazilBulgaria

Burkina FasoBurundi

CameroonCanada

Central African RepublicChad

ChileChina

ColombiaCongo Democratic Republic

Congo RepublicCosta Rica

CroatiaCuba

CyprusCzech Republic

Denmark

Djibouti, Republic of

Dominican RepublicEcuador

EgyptEl Salvador

EstoniaFiji Islands

FinlandFrance

GabonGeorgia

GermanyGhana

Grand Cayman BWIGreat Britain

GreeceGuam

GuatemalaGuinea

HaitiHonduras

Hong KongHungary

IcelandIndia

IndonesiaIran

IraqIreland, Northern

Ireland, Republic

Israel

ItalyIvory Coast

JamaicaJapan

JordanKazakhstan

KenyaKuwait

Kyrgyzstan, Republic ofLatvia

LebanonLibya

LithuaniaMacau

MacedoniaMadagascar

MalawiMalaysia

Maledive IslandsMali

MaltaMauritius

MexicoMoldova

MongoliaMorocco

MyanmarNamibia

Nepal

Netherlands

Netherlands AntillesNew Zealand

NicaraguaNiger

NigeriaNorfolk Islands

Northern Mariana IslandsNorway

OmanPakistan

PanamaPapua New Guinea

ParaguayPeople Republic of China

PeruPhilippines

PolandPortugal

Puerto RicoQatar

RomaniaRussia

RwandaSaudi Arabia

SenegalSerbia

SingaporeSlovak Republic

Slovenia

Somalia

South AfricaSouth Corea

SpainSri Lanka

SudanSweden

SwitzerlandSyria

TahitiTaiwan

TajikistanTanzania

ThailandTogo

Trinidad and TobagoTunisia

TurkeyTurkmenistan

UgandaUkraine

United Arab EmiratesUnited Kingdom

United StatesUruguay

UzbekistanVanuatu

VenezuelaVietnam

YemenZambia

Zimbabwe

▪ 10.300 employees worldwide

▪ Turnover 2.58 bn Euro

▪ 15,22 million shipments

▪ 221 own branches in 54 countries

▪ Network: 19.300 employees in 443 branches in 157 countries

Facts and Figures (2012)

Why Hellmann?

Jost Hellmann Klaus Hellmann

� Accessibility: easy to contact or involve management.

� Commitment: customer driven, collaborative and flexible.

� Competitiveness: regional and global carrier negotiations with

Tier-1 program and dedicated Air & Sea Product Teams.

� Partnerships: loyal family company with a global reach,

professional and supportive, looking for long term partnerships with customers and suppliers, caring for your business.

� Quality: Reliability, pro-activeness and quality in services, aiming for continuance improvement and increased efficiency.

� Solutions & VAS : specializations in certain industries where

we provide added value services.

� Visibility: State-of-the-art IT solutions from web-based

tracking & tracing up to full supply chain control and monitoring.Jost Hellmann Klaus Hellmann

Products, Services and Industry Solutions

F.A.M.I.L.Y. > Innovation & Entrepreneurship: Solutions & VAS

eChain - IT solution for Supply Chain Management, Packing & Load Optimzation,...

AirfreightSeafreight

Air/SeaFCL/LCL

IntermodalCustoms

WarehousingDistribution

Consolidation

VAS

EDIIT Solutions

SupplyChain

Management

Portfolio

Industry solutions : Automotive, Chemicals, Fashion, Healthcare, Projects,

Perishables, Renewable Energy, Marine Solutions

SustainabilityOur focus: sustainable development

� Quality Management - DIN EN ISO 9001:2000

since 1992, 136 locations certified worldwide

� Additional Certificates:

� VDA 6.2 – Standard for the Automotive industry

� HACCP – for the food production Industry

Air Freight ProductKeeping you ahead around the clock and around the world

▪ Consolidation service regularly scheduled to and from all

major airports (BRU)

▪ Next Flight Out service incl. hand carry

▪ Time definite guaranteed services:

▪ Airport to Airport

▪ Door to Door

▪ Deferred programs for price sensitive cargo

▪ Full and part charter programs

▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit for importers)

▪ Price offers within 24h

Sea Freight Product Benefit from strong ties spanning all seven seas

▪ Bonded NVOCC (Pelorus Ocean Line)

▪ FCL and LCL program

▪ Project cargo

▪ Customs Brokerage & fiscal representation(Please ask us about this unique service with great benefit for importers)

▪ Carrier Management

▪ Time Sensitive Solutions

▪ All Water

▪ Sea/Rail

▪ Sea/Truck

▪ Sea/Air

▪ Deliveries to ports, container yards & door-to-door

Customer Solutions & Business Process Management

EDI

IntegrationOrder

Monitoring

Public

tracking

Shipment

Online

Controlling

the supplychain

Information along the Supply ChainWe provide different services to our customers

Hellmann

eChain

Tracking & TracingWebbased tracking & tracing

Accessible for every shipment with

Hellmann through : www.hellmann.net

Simply enter AWB / BL n°

� Tracking & tracing

� Purchase order monitoring

� Deviation monitoring

� Access right control through user groups

� Document archiving

� Event history

� Document exchange

� Real-time status updates

� Download to Excel or PDF

� Contact lists

� Monitoring reports

HIT Portal Hellmann Information Tool

HIT Reporting and StatisticsVolume Report

• Volume analysis by mode of transport

• Volume analysis by lane

• Volume development trends by month, by

lanes, by transportation mode

Performance Reports

• Transit time analysis by mode, by lane, by

month, by quarter.

• Delay analysis by responsible party, e.g.

Shipper, Carrier, Consignee, Force Majeure, or

Hellmann lanes, by transportation mode

Invoice Reports

• Analysis of transportation cost by mode,

by lane, by month, by quarter;

• Analysis of charges: BAF, fuel, handling,

freight, Customs clearance, etc

� By linking the ERP system of our customer

with our global Transport Management Platform “Hellogic” we synchronize the

processes on both ends

� Different data with a different content can be

exchanged

� We support international standards like ANSI.X12, EDIFACT or XML

� This improves the overall quality and efficiency

of the process as we work with the original data of our customer and have a direct link

EDIElectronic Data Interchange

Hellmann’s Global Accounts are managed through a

conceptual Control Tower approach

Global Control TowerOur Target: a well-oiled cooperation at all levels through optimization of services and communication

Global Control TowerGAM

Global Control TowerGAM

ImplementationImplementation

QualityQuality

Cost ControlCost Control

SpeedSpeed

InnovationInnovation

VisibilityVisibility

HWLeChainOur response to the globally connecting industries

Order Management

Transportation Management

Vendor Management

Exception Reporting

Alert Management

Quality ControlKPI Monitoring

Performance

Tracking

Thinking ahead, moving forward…together

Hellmann Worldwide Logistics NV

Airfreight BranchBrucargo Building 725

1931 Zaventem,Belgium

Tel.: +32/(0)2.254.29.00Fax: +32/(0)2.254.29.50

Hellmann Worldwide Logistics NV

HQ Belgium / Seafreight BranchAnkerrui 18 – 3rd floor

2000 Antwerp,Belgium

Tel.: +32/(0)3.202.32.50Fax: +32/(0)3.202.32.60