welcome to tbc corporation! · tbc corporation • 4300 tbc way • palm beach gardens, fl 33410...

Welcome to TBC Corporation! It is with great pleasure that we welcome you as a new associate to TBC Corporation. We are very pleased that you have chosen to join the TBC team. Your role is critical in fulfilling the mission of your department and TBC.

In this packet you will find several items of interest:

Concur/Balboa Instructions ....................................................................................................... 2

Business Card Orders: SmartSource......................................................................................... 3

ESS Portal Instructions ............................................................................................................. 4

Corporate Dress Code .............................................................................................................. 6

VACATION BENEFITS ............................................................................................................. 8

Personal Day Benefits ............................................................................................................... 9

Corporate Holiday Schedule .................................................................................................... 10

F.A.S.T. Workforce Management Instructions ......................................................................... 11

2018 Pay Period Calendar ...................................................................................................... 14

Time & Attendance Change Request and Authorization Form ................................................. 15

Schedules and Attendance...................................................................................................... 16

ADP iPay Registration Instructions .......................................................................................... 17

Tuition Reimbursement ........................................................................................................... 20

Associate Discounts ................................................................................................................ 21

Auto Repair Discounts ............................................................................................................. 22

Helping Hands Fund................................................................................................................ 24

TBC/PGA East and West Parking Map ................................................................................... 25

TBC Juno Parking Map ........................................................................................................... 26

Frequently Asked Questions ................................................................................................... 27

Whom do I call if I have questions about….? ........................................................................... 28

TBC Corporation • 4300 TBC Way • Palm Beach Gardens, FL 33410 • 561-383-3100 1

Concur/Balboa Instructions TBC Corporation and Balboa Travel have partnered with Concur Travel online booking system and is designed to assist staff in booking travel arrangements quickly using a web based travel tool. It is easy to use and will save money by decreasing travel costs. Booking online provides travelers and travel arrangers with 24/7 access and greater control over travel planning.

You will be able to sign up for Concur about a week after your date of hire. For technical difficulties, contact the Helpdesk at 561-383-3000 x2217 or [email protected].

How to set up your login and password

Web Address: www.concursolutions.com

Login ID: Your employee [email protected] (Example: [email protected]) NOTE: This is the same number used to login to the ESS/MSS portal.

Password: welcome

You will be prompted to change your password the first time you login. One uppercase letter and one number are required.

Setting up Direct Deposit for Concur Reimbursements: 1. Log into the ESS/MSS Portal (http://portal.tbccorp.com/irj/portal) 2. Click the Employee Self-Service tab. 3. Click the Bank Information link. 4. Click edit within the Travel Expenses section. 5. Enter your Payee and City information, ABA Check Routing Number (Bank

Number), whether it is a Checking or Savings Account, the Account Number and most importantly, select AP ACH Payment (TBC) in the Payment Method dropdown box. When finished click Review.

6. Review the information you have entered to ensure accuracy. When finished, click Save.

7. Notify Mohanee Baldeo at [email protected] to ensure ACH has been set up correctly.

You have successfully set up Direct Deposit in the ESS/MSS Portal for Concur Reimbursements.


mailto:[email protected]

http://www.concursolutions.com/



http://portal.tbccorp.com/irj/portal


Business Card Orders: SmartSource

Business cards are available to manager level associates and above. If your position is non-management, but requires the use of business cards, please seek approval from your direct supervisor before obtaining a Smart Source account.

PLEASE NOTE: Business cards are for Full-Time associates only. They should not be ordered for vendors, contractors, temps, or interns.

To place a business card order, 4 important pieces of information are needed:

1. Your “ship to” location (this is the location where your business cards will arrive). If you are an offsite associate, this may be your home address or one of our retail stores where you occupy an office, etc.

2. Your 8-digit cost center(s). Business card orders will not be accepted without a cost center. If you need to request this from your direct supervisor, please ensure that he/she knows why you are using it.

3. Your company email address - example - [email protected], [email protected]

4. The brand(s) you represent Example – TBC Corporation, RO Writer, Big O, Midas, Wholesale, etc. Please note – if you are a corporate associate, your response to this should be TBC Corporation.

Once you have all of this information, please request an “account set-up” by emailing [email protected]

If you need office supplies, please contact your manager or see your mailroom attendant or receptionist.





ESS Portal Instructions The SAP/ESS (employee self-service) Portal allows associates to view and update their own personal data for the following:

• Bank Information • Emergency Contact Information • Tax Information • Change Address • Payroll / Pay-Stub Information • View Paid Time Off Benefit • Link to Benefits Information • Access to Success Factors (Performance Management Tool)

To Access the SAP/ESS Portal, go to: http://portal.tbccorp.com/irj/portal

Example New Hire Credentials would be:

Name: John Smith User ID: 32021234 (example)

Date of Birth: 01/01/2001 Password: Sm012001 (example)


User ID: Your Employee ID Number

Password: The initial password to get you started uses a default Password format. Use this guideline to determine your assigned password before you enter the system the first time:

First letter of your last Name (uppercase), second letter of last name (lowercase), Birth Month (two digits) Birth Year (four digits). See examples below.

http://portal.tbccorp.com/irj/portal

For a password reset, click on “Reset Password”, follow the prompts for password reset and click “submit”.

NOTES:


Corporate Dress Code

While on the job, TBC Corporation expects all associates to present a professional image. The following guidelines apply to associates in all TBC Corporate Offices and Subsidiary Corporate Offices.

General Grooming Standards: Associates are expected to maintain an appropriate level of cleanliness and personal hygiene. Extremes in hairstyles or colors (including facial hair) may be restricted.

Dress Code:

• All TBC Corporation associates who work in Corporate Offices are expected to follow “Business Causal Attire” guidelines.

• “Business Casual Attire” for male associates typically includes dress or Dockers style slacks and dress shoes and a collared “polo” or “oxford” style shirt or “mock” turtle neck collars.

• “Business Casual Attire” for female associates includes dress or Dockers style slacks, dress shoes and professional shirt or blouse with sleeves (or covering jacket) with business appropriate necklines.

Casual Friday Attire:

If a corporate office permits “casual Friday,” in addition to the above attire, associates may also choose to wear jeans (no torn or ripped jeans or extremes in style or cut), casual shirts and tennis shoes or other casual footwear (beach style are never permitted). “Casual Friday” attire should be professional in nature and all clothing should be pressed and in good taste.


All associates should use good judgment in choosing attire for the workplace to best meet the required standard. If there is a question regarding the suitability of certain articles of clothing in the workplace, it is the associate’s responsibility to consult with their Manager or Human Resources prior to wearing this attire. Extremes in styles, cuts, or ill-fitting clothing (either to tight or too baggy) are not acceptable.

Senior Management and Human Resources Management reserves the right to interpret these guidelines in a manner that best represents TBC. Additionally, the company may modify these standards for certain events at its discretion.

Jewelry / Piercings / Tattoos: Visible jewelry, piercing or tattoos should be tasteful and discreet, Senior Management reserves the right to require associates to remove or conceal such adornments.

Accommodations: Associates requiring accommodations or modifications to the company dress code as a result of religious or other protected practices must contact their Human Resource Manager.

*Associates who are not in compliance with Dress Code standards may be sent home.*

Refer to Policy 427 (TBC Intranet) for additional information


http://intranet.tbccorp.com/Quick-Links/Policies-Procedures

Vacation

VACATION BENEFITS

TBC believes that its associates should enjoy time away from their duties each year for their personal well-being and continued high level of performance. Therefore, the Company provides paid vacation time to eligible full-time associates.

Salaried exempt associates and hourly corporate office associates accrue vacation hours after the waiting period identified below and beginning January 1st of each year thereafter. This vacation bank continues to build each week of continuous employment until the last pay period of December.

Accrual & Eligibility

Accrual Begins (Waiting Period) Eligibility for Vacation Use Accrual begins on the hire date 1st of the month following hire date

Annual Benefit

Service Period Vacation Benefit (after calendar year of hire) Bi-weekly accrual Eligibility – 5 years of service 80 hours (10 days) 3.07696 5- 15 years of service 120 hours (15 days) 4.61538 15 or more years of service 160 hours (20 days) 6.15384

Can I take vacation even though I have not accrued enough vacation time? • While vacation hours accrue on a weekly basis, associates may take approved vacation

time in advance according to these guidelines: • Salaried exempt associates and hourly corporate office associates may borrow up to 80

hours (2 weeks). What happens to my unused vacation time?

• Unused vacation time may not be carried over to the next year and will be forfeited at year end (Use it or lose it).

• Accrued, unused vacation will be paid upon termination. How can I plan for my vacation?

• Vacation must be requested at least (2) weeks in advance wherever possible; however, certain business units may require longer notice.

• Management reserves the right to limit or restrict vacation requests based on the needs of the business

• Exempt associates must use their vacation time in full day (8 hour) increments. • Non-Exempt associates may use their vacation in one (1) hour increments; however,

normal use should be in (4) or (8) hour increments. Business units requiring work shifts over 8 hours per day may request time in (1) hour increments up to (10) hours per day.


Personal Day Benefits Personal Days

TBC provides eligible full-time associates paid time away from work (i.e., Personal Days) to address personal situations such as unplanned illness, unpaid holidays, religious or cultural observances.

The Personal Day benefit year is the calendar year: January 1st through December 31st.

Benefit

In calendar year of hire In subsequent years

Associates hired between January and June

2 days (16 hours)

All associates:

5 days (40 hours) Associates hired between July and December

1 day (8 hours)

How can I use my personal days?

• Exempt associates must use their personal time in full day (8 hour) increments. • Non-Exempt associates may use their personal time in one (1) hour increments. Normal use

should be in (4) or (8) hour increments. What happens if my exemption status changes during the year?

• If an associate's status changes from full-time to part-time during the year, the personal time hours granted as a full-time associate will continue to be available for the remainder of the year.

• If an associate's status changes from part-time to full-time, it will be treated the same as a new associate hire.

How is personal time calculated in terms of pay? • Personal day hours are not included in the computation of overtime

Are my Personal Days paid when my employment is terminated? • Unused Personal days are not paid out at termination.

NOTES:


Corporate Holiday Schedule

OBSERVED HOLIDAYS • New Year’s Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Day After Thanksgiving • Christmas Day

TBC Corporate associates, please note the following:

• Eligible TBC Corporate Hourly associates will be paid for eight (8) hours of holiday pay for the observed holidays. In order to be eligible for holiday pay, you must meet each of the following:

o Be actively employed upon completion of the benefits eligibility period. o Work your regularly-scheduled day before and after the holiday (unless

you are on a pre-approved vacation or personal day).

• Hourly associates who work on an observed holiday due to business reasons will be paid the eight (8) hours of holiday pay plus their normal hourly rate for any hours worked on that day.

• Although the 8 hours of holiday pay will not count toward the calculation of

overtime, actual hours worked on a holiday will count toward overtime. Please contact Human Resources should you have any questions


Schedule Timecard

F.A.S.T. Workforce Management Instructions

FAST has 2 key functions

1. Tracks scheduled hours 2. Shows requested and

approved time off 3. Allows associates to put in

requests for time off 4. Tracks remaining vacation

and personal days

1. Records punches 2. Records different pay codes

(regular, overtime, personal time, etc.)

3. Allows associates to view their timecards and managers to edit

4. Facilitates timecard approval

**The schedule and timecard will talk to each other – if an associate requests personal time, for example, it will appear in both the schedule (as unavailable)

and the timecard (as personal time pay code)**

Two FAST icons will be installed on Corporate PCs:

• FAST Time Clock (Quick Time Stamp Lite) – Used for the hourly associate to punch in and out

• FAST WFC Portal (Workforce Central Portal) – Used for the associate to view timecards, schedules and other self-service functions


The FAST Workforce Central portal allows associates to:

• View Timecards • View Schedules

• Approve Timecards • Request Time-Off

• View Accrual Balances • Change Password

Before you can begin to punch the Time Stamp application you must first set your new password:


After your initial login, you will be prompted to create a new password. Ensure the box is checked at the bottom to set up security questions.

Choose questions that you can easily remember and keep the responses to a simple one word answer:


2018 Pay Period Calendar


Time & Attendance Change Request and Authorization Form

EMPLOYEE INFORMATION NAME: EMPLOYEE #: DATE:

TIME PUNCH CORRECTION DATE(S) BEGINNING DATE: ENDING DATE:

TIME PUNCH CORRECTION ADJUSTMENT HOURS DAY SAT SUN MON TUE WED THU FRI

DATE TIME IN

TIME OUT

TIME IN

TIME OUT

SIGNATURES AND APPROVALS EMPLOYEE SIGNATURE: SUPERVISOR SIGNATURE:

APPROVAL DATE: DATE ENTERED IN PAYROLL:

REASON FOR PUNCH CORRECTION


Schedules and Attendance

Things to remember:

• Schedules are communicated in advance of the work week. • Be at your workstation at the start of scheduled shift. • Notify your supervisor of any requested change to scheduled shifts. • Documentation may be requested for absences or schedule changes • All hourly associates are required to accurately record hours worked. • Associates must enter their actual hours worked each day. • All hourly (non-exempt) associates who work a minimum 6-hour

shift must be provided an unpaid 30-minute meal period for every 5 hours worked per day.

• The meal period must be no less than 30-minutes (anyone working at least 10 hours must take two 30-minute breaks or one 60-minute break)

• Associates in all states must punch in/out for Meal Periods • All hourly (non-exempt) associates who work a minimum of 3.5 hour

shift must be provided a paid 10-minute rest break for every 4 hours worked.

• Only you are authorized to record time for yourself.


ADP iPay Registration Instructions

ADP iPay offers associates the ability to view their pay stubs and W2 forms. Please reach out to Roxanne McNeer in Payroll for the following information:

• Check Date:

• Check/Voucher #:

• File/Employee #:

• Company Code: PCSCGV

Here are the instructions that you'll need to follow:

• Click on the IPAY Statements link on the TK Intranet or via https://ipay.adp.com/iPay/index.jsf

• Click on 'Register Now' • On the Welcome! Page click on 'Register Now'

1. Enter Your Registration Pass Code o TBC-PAYME (IN ALL CAPS) o Click 'Next'

2. Verify Your Identity o Part A: Select a Service

Select 'iPay Statements' on the drop down menu o Part B: Select a Document

Select 'Pay Statement/Earnings Statement’ o Enter Name (first, last), SSN, DOB o Enter above information in required fields

CO = Company Code File = Employee # Number = Check/Voucher # Pay Date = Check Date

o Click 'Next' 3. Enter Your Contact Information

o Enter your information in the required fields o Click ‘Next’


https://ipay.adp.com/iPay/index.jsf

4. Enter your security Information o Enter your information in the required fields o Click 'Next'

5. View Your Service ID & Create Your Password o Section 1: View Your ADP Services User ID

Your Username is in this field (Please make note of it) o Section 2: Create Your ADP Services Password

Your password must be at least 8 characters long (must include numbers and letters)

o Click 'Submit' 6. Confirmation

o Click 'Log On' 7. You will be redirected to the 'Welcome to ADP iPayStatements' page

o Click 'Login'


Associate Referral Bonus Program

Refer an associate and you could be eligible for a bonus! • $500 for referring someone for a non-exempt

level position • $1,000 for referring Exempt level position Refer

to Policy 435 (TBC Intranet) for more information

WE ARE TBC.

TBC Corporation • 4300 TBC Way • Palm Beach Gardens, FL 33410 • 561-383-3100 | 19


Tuition Reimbursement

This is available to all benefit-eligible associates for the pursuit of higher education. The company will reimburse up to $5,250 annually to the associate and/or

credited institution for tuition, course fees and books. The company recognizes qualifying online courses and degree programs. You must:

Be an active, regular, full-time associate Have completed at least (6) months of continuous services with the

company Your work and attendance record meets the expectation of the current

position. The Tuition Reimbursement benefit requires a prorated repayment of benefits if

the associate terminates employment within 24 months of a reimbursement. Nova University: NSU’s H. Wayne Huizenga School of Business and

Entrepreneurship offers special corporate tuition rates for TBC. If you would like to learn more about NOVA Southeastern University visit www.nova.edu/business

Refer to Policy 452 (TBC Intranet) for more information.


http://www.nova.edu/business


Associate Discounts

MyTBCPerks.com Shopping and insurance discounts Purchasing Power

Ford X-Plan Pricing

Palm Beach County Events Honda Classic, SunFest, and more!

Wireless Plans AT&T, Sprint, and Verizon

Auto Repair Discounts At any company owned store Tire Kingdom, NTB& Merchants


Auto Repair Discounts Associates and approved dependent relatives are eligible to receive an associate discount on approved goods and services at any Tire Kingdom, Merchants, or NTB store. Midas and Big O franchisees and their associates are excluded from this benefit. All goods and/or services must be billed through the retail location to receive the associate discount. Any tires, wheels, or parts purchased from an outside vendor, and not billed through the retail store, will not be installed at the associate discount rates.

Eligibility:

Associates and approved dependent relatives, purchasing goods and services through TBC Retail Stores.

1. Associate – Anyone currently employed by TBC Corporation at the time of purchase

2. Associate Vehicle – Any vehicle registered to the associate or Approved Dependent Relative.

3. Approved Dependent Relatives: Spouse; “Common Law” Partner*; and Dependent Children living at home or Dependent Children under 26 years of age attending school. *Common Law Partner as defined by the law of the associate’s State of residence on record.

Eligible Goods and Services*:

1. Tires & Wheels – Cost plus 10% 2. Services

a. Parts – 35% off invoice price b. Labor – 40% off invoice price c. Tire Installation Package – 50% off invoice price (excludes RoadHazard)

3. Special Vendor Program Discounts* a. MAST (Michelin & BFG) – 20% below cost (Limit of 4 tires per associate

per 12 months) b. Nitto – Buy 3 Get 1 Free (Limit of 4 tires per associate per 12 months) c. Cooper – Instant Rebate (Limit of 8 tires per associate per 12 months)

*Special vendor pricing is at the discretion of TBC and/or participating vendors of TBC and can be modified at any time.

4. Free Services a. Flat Repairs b. Tire Rotations


How to Use the Associate Discount:

1. Bring your vehicle to any Tire Kingdom, Merchants, or NTB let the store associate know you are a TBC associate. You will be asked for either the personal phone number we have on file or your employee ID.

Prohibited Goods, Services, and Offers:

1. Associates are prohibited from creating their own work order, estimates, and/or tendering their own invoice. If possible a member of management should write the associate’s work order and tender the associate’s invoice.

2. Associates are not permitted to have prohibited or unauthorized services performed on their vehicle (see Policy 125 TBC Intranet).

3. Associates are prohibited from purchasing scrap tires; used tires; or tires returned under the “30-day ride guarantee” program.

4. Associates are prohibited from purchasing customer-owned vehicles that have been brought in for service or presented for an estimate of repair and the customer decides not to fix the problem(s) due to expense or the immeasurable size of the problem.

5. Associates are prohibited from purchasing any fixed assets without express written consent of the Chief Financial Officer.

6. Associates are not eligible for any other discount, other than what is stated in the Eligible Goods and Services section of the policy.

7. Associates are prohibited from using the associate discount with any other offer or promotion reserved for regular customers.

*Refer to Policy 106 (TBC Intranet) for additional information.




Helping Hands Fund

Through the generosity of fellow associates and others including our loyal vendors and other partners, TBC Corporation has set up a fund to assist associates beset by catastrophic events in their lives. Known as the Helping Hands Fund, this is primarily an associate-funded program with the goal of helping associates who experience catastrophic and life-altering events through no fault of their own. The Helping Hands Committee is a small group of associate-volunteers who confidentially oversee the fund, review requests, administer fund disbursements, and administers repayments in conjunction with Payroll. Each request made to the Helping Hands Committee is reviewed on a case-by- case basis to ensure due diligence is complete and meets the purpose of the Helping Hands Fund. Confidentiality of each request is paramount.

Key Definitions to know about Helping Hands:

Catastrophic event: • Death in one’s family • Life threatening or terminal illness • Acts of nature such as hurricanes, tornadoes, and floods • Severe personal injury such as those resulting from an automobile accident or fall

Exclusions: • Gross financial mismanagement • Gambling • Child support • Car loans • Fees incurred from breaking the law • Other exclusions as deemed necessary in accordance with the purpose of the

Helping Hands Fund Numerous associates who have had the misfortune of a personal catastrophe have been helped thus far and as word spreads about this resource, the number of requests is growing rapidly. The resources of the fund are not inexhaustible and need replenishment to continue to assist others. We need your help Please consider supporting this fund with a minimal contribution through payroll deduction. Even one dollar per week from each associate would assure a strong likelihood of the fund’s continuing replenishment and support those in need. Please complete a Helping Hands Payroll Deduction Authorization Form to pledge to this fund. Please consider support this most worthy fund and send your completed Payroll deduction form to Laura Allen in Payroll. The Helping Hands Committee subscribes to the spirit and intent of equal opportunity and manages the Helping Hands Fund without regard to race, color, gender, religion, national origin, age, veteran status, or physical or mental disability. The Helping Hands Committee reserves the right for final


TBC/PGA East and West Parking Map

TBC associates and/or vendors are not allowed to park in the shaded areas. You may, however, park in any of the unreserved spaces in the parking garage or any white

space. Thank you for your cooperation and understanding.


TBC Juno Parking Map TBC associates and/or vendors should park in the shaded areas. Thank you for your

cooperation and understanding.


Frequently Asked Questions When will I be able to…?

Log into the portal? About 1 week after you are hired into the system. You will receive your employee ID number from HR once you are hired.

Check out the TBC Intranet? As soon as you are set up with your computer, we recommend you get situated and take a look around the Intranet to become familiar with the content.

Sign up for Concur? Your Concur access will automatically be set up about a week after you are hired into the system by HR.

Order business cards? You may order business cards as soon as you have all necessary information that will be included. Note: Business cards are typically for Manager level positions and above. Please check with your manager before ordering business cards if you do not fall in those categories.

Accrue my first vacation hours? You will start accruing vacation your first week you start. You will accrue 1.54 vacation hours every Saturday throughout the year. Remember, your personal hours are not accrued; they are given at the beginning of the year.

Start using F.A.S.T.? You may start clocking in/out through F.A.S.T. the day after you receive your employee ID number from HR. You will want to use a paper timesheet to track your hours until then. You will then send your timesheets with your hours to Roxanne McNeer in Payroll.

Sign up for ADP iPay? Once you receive your first paycheck, you will email Laura Allen in Payroll to retrieve your ADP iPay information.

Sign up for benefits? If you are hired on a Monday – Wednesday, you will be able to sign up for Benefits on the Friday following your date of hire. If you are hired on Thursday or Friday, you will need to wait until the next Friday to sign up.

Sign up for 401(k)? Your account on Transamerica will be created 2 weeks after your date of hire. You may log in and set up your account at that point. Your account will become active automatically on your eligibility date.

Sign up for MyTBCPerks.com? You will be able to log into MyTBCPerks.com about 1 week after your date of hire. Use my discounts in a retail store? You may use your discount as soon as you are hired. Apply for another position inside TBC? You will need to be in your position for 1 year before you apply for an open position. Please contact Corporate HR for more information.


Whom do I call if I have questions about….?

Human Resources

Tiffany Gratton ext. 2408 [email protected]

Jeffrica Hunter ext. 2686 [email protected]

Payroll Recruiting IT Helpdesk

Roxanne Mcneer ext. 4157 [email protected]

Mike Ryan ext. 4110 [email protected]

Open 24 hours a day ext. 2217 [email protected]

Benefits

Benefits Service Center 877-360-1907

Accolade Health Assistant 844-256-3513

Transamerica – 401(k) 800-755-5801

Important Contacts to Remember:

TBC Benefit Service Center 1-877-360-1907 (call for enrollment or technical assistance) www.mytbcbenefits.com

Company Code: TBCCORP Accolade Health Assistant 844-256-3513 MDLive (telemedicine) 877-753-7992 Transamerica- 401(k) Plan 1-800-755-5801 FMLA/Short Term Disability 1-855-822-3652 Employee Assistance Program 1-844-682-2327 24 Hour Confidential Access Anytime during the year:

Call your personal Accolade Health Assistant at 844-256-3513 Or visit www.myTBCbenefits.com







http://www.mytbcbenefits.com/

http://www.mytbcbenefits.com/

welcome to tbc corporation! · tbc corporation • 4300 tbc way • palm beach gardens, fl 33410...

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