welcome to site management amy thompson. agenda i.foundation introductions setting the session...
TRANSCRIPT
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Welcome to Site Management
Amy Thompson
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AgendaI. Foundation
• Introductions
• Setting the Session
• Agenda
II. Site Management Principles
III. Site Management – Skills, Systems, and Support
IV. Close
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Planning• Well-documented, annual needs assessment that involves
the community and partner sites; • Involves and gets buy-in from all stakeholders in project
planning and development;• Works with stakeholders to develop innovative strategies
for meeting identified need as program develops and needs change;
• Has a written position description for the various volunteers positions, developed in partnership with sites
• Works with, trains, and provides all sites the information needed to create a common understanding around outcomes and measurement;
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Planning• Sites provide incremental in-kind and cash resources, as outlined
in agreement;• Has a written description of the qualities of an "ideal partner site"
based on community needs and program activities, with a written, strategic partner site recruitment and selection plan, developed in conjunction with stakeholders, that leads to a diversity of sites;
• Selects site partners that are consistent with goals, values, vision, and mission of program, demonstrate a clear commitment to and understanding of national service, and are willing to work within parameters of national service program;
• Partnerships must be Win-Win –conduct partner assessments that look at what sites want and need to be happy and successful;
• Program and sites are accessible and appealing to a broad range of potential volunteers including a comfortable atmosphere and welcoming staff;
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Planning
• Provides a list of partner sites and descriptions of why each was chosen and how they contribute to the program;
• Has written, collaboratively-developed partner site agreements that include thorough understanding of program, roles, responsibilities, expectations, policies, procedures, outcomes and agreements;
• Program and sites identify and remove potential barriers to active involvement of people with disabilities and provide reasonable accommodations as necessary;
• Utilizes stakeholders to promote and solicit ideas about enhancing cultural competency and inclusion within the program;
• Assure That Sites are Steeped in National Service - Sites display openly and proudly national service identification and signage, demonstrating their commitment to national service; and
• Sites provide volunteers with appropriate work/personal spaces to perform service as agreed upon in site agreement
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Support• Carries out written systems to collect and report on data, including
roles, responsibilities and expectations of all sites. Does not request data that is not essential to program;
• Reports evaluation data to sites, provides feedback opportunities, uses data and feedback to inform decisions, assess effectiveness, improve quality, and manage the program;
• Train early and often - hold pre-service site training, ongoing trainings and meetings, with site partners to increase knowledge/skills and voice concerns and suggestions;
• Carries out diversity training/activities to enhance cultural competency and inclusion among staff, sites, members, volunteers, and other stakeholders;
• Implements innovative ways to maintain ongoing communication, ensuring that language used is understood and explained (acronym free);
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Support• Sites include volunteers in host agency's activities, trainings, and
events, interweaving volunteer activities in site's overall calendar, with clear documentation of expected service days and training;
• Establish relationships with your sites - sites and program organization demonstrate continuing partnerships that extend beyond the collaboration agreement;
• Program and sites carry out written systems and procedures to monitor, support, evaluate, provide written and verbal feedback, and receive written and verbal feedback to and from sites;
• Establish a peer mentoring system that supports the sharing of effective practices and development of site staff; and
• Program and sites create and carry out, as applicable, a written procedure for addressing site non-compliance.
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Recognition
• Catch your sites doing something good - carry out a process to internally and externally recognize partner site accomplishments, including community impact that meets and exceeds agreed upon expectations; and
• Demonstrate enthusiasm year round and bring it out in your partner sites and volunteers..
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Site Management Flow Chart
SYSTEMS
SUPPORTSKILLS
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Primary NeedsPrimary Needs
Programs
• Results
Sites
• Dependability
Members
• Make a Difference