welcome to leading with emotional intelligence. herding cats video
TRANSCRIPT
Welcome to Leading with Emotional
Intelligence
Herding cats video
"Success in business today is 15% technology and 85%
Emotional Intelligence.”
Tom PetersAuthor of In Search
of Excellence
Who is this guy, David Cory?
Benefits to You• Create greater self-awareness• Develop your skills• Be a better leader• Make your work/life easier, more
efficient, more effective and more fun!
Day 1 Day 2
Introduction to Emotional Intelligence“Best Boss/Worst Boss”Brief History of Emotional Intelligence15 EQ CompetenciesReflecting on the Learning
Understanding Human BehaviourValuesRelating and RelationshipsEmotionally Intelligent ConversationsTransfer of Learning Action Plan
Agenda
Introductions
• Tell us about yourself
• Tell me your expectations for the course
Your Thoughts
• I think ‘emotional Intelligence’ is…• I think ‘leadership’ is…• My greatest current leadership challenge is…
The Stages of Change James Prochaska et al
1. Pre-contemplation
2. Contemplation
3. Preparation
4. Action
5. Maintenance
Best Leader/Worst Leader
Best Leader or Worst Leader
Qualities Impact
e.g. -had ‘Open Door’ policy
-made me feel supported in my work
Discretionary Effort
Workplace PerformanceP
erce
ntag
e E
ffort
Time
Minimum Required Effort to Keep Job 30%
Top Performers 80%
100%
0%
Girl who forgot the words video
What is Emotional Intelligence?
• Common Sense?• Street Smarts?• Wisdom?• Maturity?• Good Attitude?• Character?• ‘Good Personality’?• Help us understand why some people
do well in life while others struggle
What is Emotional Intelligence? (cont’d)
• Distinct from IQ (Cognitive Intelligence)
• The ability to use the information provided by emotions to act appropriately in the face of daily challenges
Emotional Intelligence
includes the ability to:• Be aware of and express emotions;• Be aware of others’ feelings and
establish relationships;• Manage and control emotions;• Realistically and flexibly cope with
the immediate situation and solve problems as they arise; and
• Generate positive affect to be sufficiently self-motivated to achieve personal goals
A Brief History of Emotional Intelligence
• ‘Cave Dwellers’ – emotion pre-dates cognition
• 300 BC (Aristotle) “To be angry is easy…”
• Twentieth Century – many psychologists
• 1985 (Reuven Bar-On) “EQ” – emotional functioning
• 1989 (John Mayer & Peter Salovey) - “Emotional Intelligence”
• 1995 (Daniel Goleman) - popularized Emotional Intelligence
• 1997 (MHS) - publication of the EQ-i ™
• 2003 (MHS) – publication of the EQ-360™
• 2011 (MHS) – publication of the EQ-i Version 2.0™
Three Wishes Game
• Think of 3 things you would wish for
• Ask for first one until you get it
• Ask for second, third – win game
• When asked you are only allowed to say “yes” every 5th time you are asked