Welcome!

Agenda/Topics to Be Covered

Salvo Values & Crossroads VisionHistory of Crossroads & Relationship to Rest of TSAWho’s whoProgram OverviewITGetting HelpRequired paperworkSummary

Salvation Army Values

Human dignityJusticeHopeCompassionCommunity

Crossroads Mission

Crossroads Youth and Family Services

supports individuals and families; upholding their dignity, working to increase their social inclusion and economic opportunities, and advocating for initiatives that create a just community.

Program Overview

Crossroads Youth and Family Services is a network of adult, youth and family homelessness and other support and counselling services.Crossroads Youth and Family Services are located across the North-West metropolitan region and the city, with the main office being located at 2/828 Sydney Road, Coburg North.

Who’s Who

CROSSROADS Y OUTH & FAMILY SERVICES CHAPLAINCY TEAM

SNR OPERATIONAL SUPPORT MANAGER (Viv Watson)

GENERAL MANAGER (Noelle de Clifford)

SENIOR MANAGER Counselling & Community

Support Services (Carmen Faelis)

SENIOR MANAGER Family & Community Capacity

Services (J anet J ukes)

OPERATIONAL SUPPORT MANAGER

(Bernie Rowe)

MANAGER Y outh Housing

& Support (Paul Hogan)

MANAGER Y outh Support &

Development (Michelle Hall)

MANAGER Melbourne

Counselling (Tim McCorriston)

MANAGER Mary Anderson and Family

Housing & Support (Gayle Reeve)

COMMUNITY DEVELOPMENT

Tranmere Street Y outh Refuge

Transitional Support & Accommodation for Y oung People

Leaving Care

Early School Leavers

Chill Choose Change

Reconnect

Community Gardening

Developing Local Capacity

Reception &

Admin Support

Gamblers Help

Financial Counselling

Generalist Counselling

Currawong Sexual Assault Counselling

Family Violence Service

Crisis Transitional Outreach 24/7 After

hours Service

Team Leader

Family Housing and Support Service

Hume & Moreland Sunbury Moonee Valley Brimbank

Y outh Transitional Support

Team Leader

Team Leader

RESEARCH PROJ ECTS

MANAGER Network

Tenancy & Property (Warren

Hutchinson)

Intensive Case Management

Youth Homeless ServicesTranmere St Youth RefugeAlso known simply as T Street, this is a crisis accommodation

program for young people, between the ages of 15 –21 years, who are experiencing homelessness.

Transitional Support & Accommodation (TSAY)A medium-term transitional housing program for young people

between the ages of 16 to 25 years who are experiencing homelessness.

Leaving CareA support and accommodation program for young people

leaving statutory care who have limited support options.

Intensive Case ManagementA work force capacity-building program targeting

Homelessness Service System caseworkers engaged with young people.

Youth Support & Development

Early School LeaversWorks with young people referred through Juvenile

Justice who are aged under 15 and disengaged from school.

Youth Transition ProgramAn assertive outreach model that assists disengaged

young people aged 15 to 19 to obtain a sustainable education, training or employment option in the Inner North (Yarra, Darebin, Moreland) and Hume/Whittlesea LLEN

ReconnectA Commonwealth funded program that aims to prevent

youth homelessness by improving young people’s connection with their family, school and community.

Melbourne Counselling

Located in Bourke St MelbourneCounselling services including:- Gamblers Help Financial Counselling Generalist Counselling Currawong Sexual Assault Counselling

Mary Anderson Family Violence Service

Crisis Refuge Accommodation – 14 crisis units dispersed in NW Metro MelbourneTransitional Accommodation & SupportOutreach Support24/7 After-hours serviceCrisis Advocacy Resource Centre

Family Housing & Support

Transitional support and accommodation for Families who are homeless or at risk of Homelessness in:- Hume & Moreland Sunbury Moonee Valley Brimbank

Asylum Seeker Support and Accommodation in collaboration with Hotham Mission & Red Cross.Private Rental Support Program

Research ProjectsCurrent Research Projects Include:

Outer North Project – to be undertaken in Partnership with Melbourne Uni the project aims to address emerging issues in communities in the Northern growth corridors of Metropolitan Melbourne by contributing to knowledge around the impact of demographic change in local areas and building a picture of some of the common themes which contribute to social cohesion and interconnection between the disparate communities.

Homeless Children – a study, in partnership with Council to Homeless People that explores the impact of homelessness on children through interviews with children.

Evidence-Informed Case Management Practice for Homeless Persons Agencies – a study that seeks to provide a contemporary and evidence informed insight into case management practices in the homelessness sector. This project is an AHURI research project managed by Hanover.

Community DevelopmentCommunity Development @ Crossroads has

involved taking a leading role in promoting the use of Community development strategies across Melbourne Central Division Networks.

Specifically this has included:- participation in the development and delivery of

Community Development training with Westcare the promotion of CD initiatives/partnerships between

Crossroads and local corps including, Preston & Plenty Valley community inclusion project & Stepping Stones project

participation in Whittlesea Community Futures Project the development of a research partnership with

University of Melbourne in the Social investment

Gardening for Growth

A community gardening program that currently has 5 community gardens at the Plenty Valley Salvation Army Corps, Mater St Garden in Collingwood and smaller gardens at the Anchorage Men’s Hostel, The Bridge in St Kilda, and Westcare VCAL Program in Sunshine. The Gardens aim to engage the local community and clients of The Salvation Army. The program has evolved to incorporate program development, new garden construction, community education, promotion of sustainable gardening, and community development.

Admin Support

The crossroads Administration Team currently consists of a Senior Operational Support Manager, an Operational Support Manager, Administration Coordinator and one Administration Support Worker located at the Crossroads North Coburg site. Two other Administration personnel work offsite, one at Family Housing and Support and the other situated with the Melbourne Counselling Service in Bourke Street.The Senior Operational Support Manager and the Operational Support Manager consult with Crossroads Program Managers in regard to budget preparation and the financial monitoring of all program areas.The Crossroads Administration Team are responsible for a number of functions across the network including the payment of all accounts, staff personnel records, property and vehicle matters etc to name a few and ensure all administration functions comply with the official THQ & DHQ processes.

Network Tenancy & Property

Crossroads Y&FS is accommodates, family housing, family violence and youth homeless program clients in properties that the Salvation army owns and Crossroads Manages. This position provides site, property and tenancy management for clients who are accommodated in our properties. Some duties include:

Coordinating repairs and maintaining the properties to a high standard Ensuring that relevant legislation is adhered to including the Residential

Tenancy Act. Furnish properties to the required standard and within budget Complete tenancy agreements, condition reports and other documentation

related to tenants moving into and out of a property Monitor collection of rent

A Tenancy and Property management procedure is available on the Crossroads IntraNet and incudes all the forms, procedures and links to relevant standards and legislation.

Network Chaplaincy Services

The Salvation Army is committed to providing a holistic response (physical, social, emotional and spiritual) to individual needs. Spiritual support is provided by our chaplaincy services. Salvation Army Chaplains are skilled listeners who respect the religious traditions of those who seek help.Chaplains can work with staff and clients.The highest level of professional confidentiality can be expected when you speak to a chaplain.

Chaplains are here to provide:Someone to talk to when you are upset, worried or anxiousSupport in times of crisisAn advocate when you need itA point of contact when you don’t know who to talk toCelebrant services for weddings, funerals and other significant life events.

Relationship to Rest of The Salvation Army

Crossroads Youth and Family Services is a network of programs within the Melbourne Central Division of the Salvation Army’s Australian Southern Territory. The Salvation Army’s Australian Southern Territory includes Victoria, Tasmania, South Australia, Western Australia and the Northern Territory. Territorial Headquarters (THQ) is based at Mont Albert.

Melbourne Central Division

Melbourne Central Division (MCD) covers the area of Metropolitan Melbourne which is west of Glenferrie Road.Divisional Headquarters is located at 1/828 Sydney Road North Coburg.Melbourne Central Division is led by the Divisional Commander.

History of Crossroads

Crossroads began in 1978 with the development of a youth refuge (Fitzroy Homeless Youth Program-Tranmere Street refuge). From the refuge Crossroads pioneered responses in crisis care and referral, employment opportunities and supported accommodation to homeless people. These programs further evolved throughout the 80’s and into the 90’s.In 1997 Crossroads Housing and Support Network split to become a number of networks, some of which are still in existence; e.g. the St Kilda Crisis Centre and Adult Services.

History of Crossroads (cont.)

Fitzroy Homeless Youth Program (Tranmere Street refuge), was established in 1978.TSAY (Transitional Supported Accommodation for Youth) was established in 1979. Family Housing was established in 1992. Crossroads Jacana commenced operation in 1995Crossroads Currawong Service was established in 1995.Mary Anderson Family Violence Service originated from Hope Hall,established in 1887, as the original Salvation Army Women’s shelter. It evolved into Mary Anderson Lodge (a refuge) and in 2005 to it’s present form – a dispersed unit refuge and outreach Family Violence Service for women and their children.

Operating Hours

Your Team Leader will be able to inform you about the hours of operating within your program. Crossroads Youth and Family Services office hours are Monday to Friday 9.00am to 5.00pm

Organisational Expectations

Crossroads Youth and Family Services expect that you will help to maintain a working environment that is productive, positive, enjoyable, safe and free from harassment and discrimination.Crossroads policies and procedures are listed on the IntraNet which your line manager will show you as part of your orientation.All employees should uphold the aims and objectives of the Salvation Army in caring for the needy and vulnerable, respecting the rights of each to personal safety, respect, dignity and well being.

IT

Your Team Leader/Program Manager will inform you about how to: Gain computer access. Log onto the Extranet & Crossroads IntraNet Log onto Email;

and what is on Remote Access G/H Drives

Getting Help

Crossroads IntraNet has been developed for network staff and contains the following information: Network Information. Descriptions of programs. Policies and procedures. Staff and program forms. Induction Information Contact Names and information for all programs

Getting help (cont.)

Security and keys. Your Team Leader will give to you your keys

and let you know the security codes for your site.

If you are to be located at Sydney Road, North Coburg you will receive these from Admin staff.

Required Paperwork

As part of your induction you will need to complete Tax and other forms (first day) Payroll requirements (first day) Police & Working with Children Checks (first

week) Proof of Qualifications (first week) Proof of Eligibility to work within Australia

(within 14 days) Induction Program documentation (over first

months with your manager)

Summary

We hope your employment with Crossroads is positive and participatory, where you are able to apply skills and knowledge that you bring to your role in a meaningful way, and where your contribution to the organisation will be welcome and respected.You are reminded to promptly return all paper work to your Team Leader/Program Manager as soon as is practical.Please contact your Team Leader/Program Manager for any additional information about anything covered in this presentation .