weight watchers e tools workshops
DESCRIPTION
Weight Watchers E Tools Workshops. Capstone Presentation for MIST – Michelle Drolet. Weight Watchers and eTools. Weight Watchers offers a proprietary online support system to members called “ eTools ” Using eTools , members can: Track their food choices and activity - PowerPoint PPT PresentationTRANSCRIPT
WEIGHT WATCHERSETOOLS WORKSHOPSCapstone Presentation for MIST – Michelle Drolet
Weight Watchers and eTools Weight Watchers offers a proprietary
online support system to members called “eTools”
Using eTools, members can: Track their food choices and activity Track their weigh-in results Create recipes Use other tools to support their weight-loss
efforts
Increased eTools usage…Over the past three or four years – eTools usage has increased dramatically due to the introduction of the Monthly Pass payment plan (includes free usage of eTools)
Lack of Training Programs
However…
While usage has increased, the training programs have not kept pace…
Identified Problems: Members express:
Lack of understanding about how to access eTools (initial account creation)
Difficulty finding online tools needed to support their weight loss goals
Unaware of the full capabilities of eTools Confusion over use of mobile devices and
syncing capabilities with online eTools account
Identified Problems: Company data
indicates only about 30% of Monthly Pass members use free eTools feature
Training for members consists of single page written guide, limited online tutorials and pop-up windows
Desired Performance Outcomes
Weight Watchers members should be able to: easily access and create their eTools
account utilize tools, not just for tracking foods,
but use additional tools, including mobile apps, to help with weight loss success
Proposed Solution Group training program
consisting of once/twice a month modules that include: eTools “Essentials” program
with focus on initial account creation
Focused learning module on one online tool (e.g. Recipe Builder usage)
Group opportunity for sharing feedback and best eTools tips
FINAL PRODUCT - CAPSTONE
Delivery Method – group training via PowerPoint slides
Creation of POI for “Essentials”, Module and Discussion components
Continuing monitoring of member needs – creates a dynamic program
Initial AssessmentSurvey 2nd week Monthly Pass members regarding:
Problems with account creation
Familiarity with various tools available on eTools
Desire for training on tools to support weight loss efforts
eTools WorkshopsEach workshop will consist of… eTools “Essentials”
Logging-in to eTools Creating an account Privacy settings Basics of the Plan Manager
Plan Tool “Module” Explanation of single tool (i.e. Recipe Builder,
Creating “Favorite” Meals, Changing Steps to Activity PointsPlus)
Member Discussion (Tips and Suggestions)
Post Assessment
Survey members who attended eTools Workshop Level of learning
results Further requests
for training modules
Questions…