week 5 - dell culture
TRANSCRIPT
Corporate Culture 2
About Presenters
Silvia Vojtičková
Education: UMB, Banska Bystrica, SVK MBA study ESCP Berlin
Work experience Dell:
Customer Care Manager (2,5 Years)
Sales Team leader (3 Year)
S&P Sales Coach (1 Year)
S&P Sales Representative (1,5 Year)
Marianna Mrnková
Education: FFUK, Bratislava, SVK
Work experience Dell:
EMEA HR Services Manager (4 Years)
EMEA HR Service Center Team leader (2.5 Years)
Corporate Culture
Agenda
• Corporate Culture & Strategy
• Corporate Culture @DELL
– Purpose & Values
– Communication
– Corporate Responsibility
– Performance Management
– Career Management Program
– Work/Life Effectiveness
• Dell Winning Culture Summary
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Corporate Culture
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• What do you think a Company Strategy is? • How do you interpret Company Culture? • Is there a link between company strategy and culture?
“Culture Eats Strategy for Breakfast” Peter Drucker
Corporate Culture
Corporate Culture How we do things around here
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Corporate Culture
• The collective behavior of people using common corporate vision, goals, shared values, beliefs, habits, working language, systems and symbols
• Encompasses moral, social, and behavioral
norms of your organization based on the values, beliefs, attitudes, and priorities of its members
Corporate Culture
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
Delivering results that
make a positive difference
Leading with openness and
optimism
Winning with integrity
Purpose & Values Support positive growth. Watch the world thrive.
We want everyone in any environment to take
advantage of technology
We value different perspectives and
experiences
We operate legally and
ethically
Customers Shareholders People Partners Communities Planet
Corporate Culture
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
Corporate Culture
Communication
Online Communication
• Email & Instant Messenger
• Internal social and communication media
• Sales Force Chatter & Employee Storm
• Sharepoints
• One Dell Way – Blogs
• Dellirium (Bratislava)
Offline Communication
• 1:1 Meetings
• Team Meetings & All Staff Meetings
• Conference & Video Calls
• Open Space & Open Door
• Dress Code
• First Name
• Conference & Video Calls
• Dellish Language
“Nájdi si OJP v toole a apply...”
“Pošli mi prezku asap.”
Corporate Culture
Our annual global survey where team members can share their feedback with our leaders on progress against our People Strategy.
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Communication – Tell Dell
Corporate Culture
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
12 Services Confidential
Corporate Responsibility
Social Responsibility
The future deserves to thrive.
• Dell Social Innovation Competition
• Volunteerism
How We Win" Dell's Code of Conduct
• Dell policies and our ethical principles
• Ethics & Compliance Training , Ethic Hotline
• Guidebook for living our value of winning with integrity
Environmental Responsibility Corporate Accountability
Lead with change. Conserve the future.
• Greener products and solutions
• Free recycling and recycling reform
• Sustainable packaging
Confidential 13
Dell Bratislava | Community Service Program We understand the Corporate Responsibility
Dell & Old Town Partnership
Medical garden, Kinder gardens
Charity, Kids, Green Collections, Sweets4Sweets, Open market, Christmas tree of wishes,
Children’s day, Blood donation, Animal shelter donations, Castles renovation
The Pontis Foundation
Engage group, grants, philanthropy
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Community Organizations
Crisis and social services centres, Slovak scouting,
Senior club, Foster homes
14 Services Confidential
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
Corporate Culture 15
Performance Management Meritocracy
Str
ate
gy
Bu
sin
ess
| P
eo
ple
|
Bra
nd
R
esu
lts
Plan Review Reward
Ongoing Feedback
Dell is a meritocracy where everyone has the opportunity to deliver extraordinary results and be recognized for their efforts with exceptional rewards and opportunities.
What and How
Performance is assessed by evaluating both “what” results were accomplished and “how” those results were
accomplished compared to peers.
Execute against all aspects of job, in both
quantity and quality
Produce high quality work
Align with Dell initiatives, business and team
goals
Engage
Customer First
Personal effectiveness
Engage others
Tickets to entry
Drive for results
Intellectual capacity
Integrity and ethics
Adaptable
Excel
Innovate
Drive strategy
Execute
Decide
Simplify
Inclusive Execute against all aspects of
job, in both quantity and quality Produce high quality work Align with Dell initiatives,
business and team goals
Engage
Tickets to entry
Excel Execute
What How
The Dell Leadership Model
17 Services Confidential
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
18 Services Confidential
Career Management Program How We Built Capability Through Effective People Development
Dell Development Model (70/20/10)
• 70% On-The-Job Experience
• 20% Learning through others
• 10% Formal training
• 45% of all positions are filled internally
• My Development & Performance Tool (MDP) and online trainings
• Global talent development programs in Finance, Marketing
• Talent Groups (Site Business Academy, RockStars)
• Wise, NextGen Groups
Finance Graduate Program
Finance Develop Program
Finance Rotation Program
19 Services Confidential
Dell Corporate Culture
Work-Life Effectiveness
Purpose & Values
Career Management
Performance Management
Communication
Corporate Responsibility
Dell Culture
Corporate Culture
Flex-Work Solutions – Home Office – Flextime & Part time
Team member benefits and other discounts:
– Employee Purchase Program – Employee Referral Program – On-Site Services (fitness
center) – Other Benefits
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Repeated winner of “Most Family Friendly employer” in Slovakia (2006, 2008, 2009) Best Shared Service Centre (SSC) in Slovakia ((Hewitt: Best Employers
survey 2011 & 2012) - measures motivation & satisfaction of employees The Healthiest Company in Slovakia (2011) selected amongst 30
companies Dell Bratislava is rated Nr. 2 Most Desired Company among students in
Slovakia (research by AIESEC)
Work/Life Effectiveness Happy people work better
Performance Management
Corporate Responsibility
Purpose & Values
Career Management
Work/Life Effectiveness
Communication
DELL Winning Culture
Corporate Culture
General Facts Dell Bratislava
• Dell operates in Slovakia since 2002 • Headcount:
– 1800 Employees – 150 People managers – SMT team with 2 site leaders & 11 members
• Average age: 31 • Gender split:
– 54 % male – 46 % female
• Education: – 63 % Graduates 37 % Secondary school
Languages • Major languages are Slovak, English and German Site supports additional
15 languages (Polish, Czech, Russian, Ukrainian, Hungarian, Portuguese, Italian, Greek, Turkish, French, Swedish, Dutch, Arabic, Serbian, Croatian)
• Starting hiring Hebrew and also looking at the following: Danish, Norwegian, Slovenian, Estonian, Latvian and Lithuanian (for service desk)
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