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WiFi Security User Guide

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Page 1: Webroot WiFi Security User GuideSystemRequirements SupportedOSandversions: l Android™6(Marshmallow)andnewer l iOS™10andnewer l Mac10.10(Yosemite®)andnewer l Windows7andnewer(ExcludingWindows8andWindows10S)

WiFi Security User Guide

Page 2: Webroot WiFi Security User GuideSystemRequirements SupportedOSandversions: l Android™6(Marshmallow)andnewer l iOS™10andnewer l Mac10.10(Yosemite®)andnewer l Windows7andnewer(ExcludingWindows8andWindows10S)
Page 3: Webroot WiFi Security User GuideSystemRequirements SupportedOSandversions: l Android™6(Marshmallow)andnewer l iOS™10andnewer l Mac10.10(Yosemite®)andnewer l Windows7andnewer(ExcludingWindows8andWindows10S)

CopyrightCopyright: 2019 Webroot. All rights reserved.

WiFi Security User Guide

Information in this document is subject to change without notice. The software described in thisdocument is furnished under a license agreement or nondisclosure agreement. The software maybe used or copied only in accordance with the terms of those agreements. No part of thispublication may be reproduced, stored in a retrieval system, or transmitted in any form or anymeans electronic or mechanical, including photocopying and recording for any purpose other thanthe purchaser's personal use without the written permission of Webroot.

Page 4: Webroot WiFi Security User GuideSystemRequirements SupportedOSandversions: l Android™6(Marshmallow)andnewer l iOS™10andnewer l Mac10.10(Yosemite®)andnewer l Windows7andnewer(ExcludingWindows8andWindows10S)
Page 5: Webroot WiFi Security User GuideSystemRequirements SupportedOSandversions: l Android™6(Marshmallow)andnewer l iOS™10andnewer l Mac10.10(Yosemite®)andnewer l Windows7andnewer(ExcludingWindows8andWindows10S)

Table of Contents

Chapter 1: WiFi Security 1

WiFi Security Overview 2System Requirements 4

Chapter 2: Using WiFi Security on Mobile Devices 5

Logging Into WiFi Security on Mobile Devices 6Connecting to WiFi Security on Mobile Devices 10Changing Server Locations on Mobile Devices 16Setting Preferred Server Locations on Mobile Devices 21Changing WiFi Security Passwords on Mobile Devices 26Signing Out From WiFi Security on Mobile Devices 35

Chapter 3: Using WiFi Security on Desktops 40

Logging Into WiFi Security on Desktops 41Connecting to WiFi Security on Desktops 44Changing Server Locations on Desktops 49Setting Preferred Server Locations on Desktops 59Changing WiFi Security Passwords on Desktops 69Signing Out From WiFi Security on Desktops 77

Chapter 4: Working With Advanced Settings 82

Turning Auto WiFi Protection On or Off on Mobile Devices 83Turning Auto Reconnect On or Off on Mobile Devices 89Turning Web Filtering On or Off on Mobile Devices 95Enabling the WiFi Security Kill Switch on Android Devices 101Selecting Protocols For Android 106Determining General and Advanced Settings on Desktops 111Getting App Updates on Desktops 115Selecting Protocols For Desktop Apps 120Turning Automatic WiFi Security On or Off on Desktops 126Enabling the WiFi Security Kill Switch on Desktops 133Managing Trusted Networks on Desktops 140Turning Web Filtering On or Off on Desktops 148

Chapter 5: WiFi Security Support 156

Accessing Technical Support on Mobile Devices 157Accessing Technical Support on Desktops 162Canceling WiFi Security 170

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Index i

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Chapter 1: WiFi SecurityTo use WiFi Security, see the following topics:

WiFi Security Overview 2System Requirements 4

Chapter 1: WiFi Security

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WiFi Security OverviewWebroot® WiFi Security VPN gives you security and privacy while you work, share, bank, and browse online.It’s easy to use and automatically protects your data, financial details, passwords, browsing habits, and morefrom prying eyes.

Powered by Webroot BrightCloud® Threat Intelligence, the app’s Web Filtering feature protects you frommalicious or risky sites that try to steal from you or infect your system with malware.

If the app is disabled, our unique kill switch functionality stops apps, sites, and processes from transmitting dataon an unsecure network. Webroot WiFi Security is the perfect complement to your antivirus or internet securitysoftware, ensuring that you and your family stay safe online, on all of your devices.

l Simple, easy-to-use, private connection – Webroot® WiFi Security is simple and intuitive, so users don’thave to follow complex steps. It automatically hides IP addresses and personal identifiers to keep users safe,and never tracks information about how users connect and browse.

l Auto-connect –The app can automatically activate a VPN connection when user connects to an unsecurenetwork.

l Web filtering – Developed to protect the user from visiting risky sites as determined by WebrootBrightCloud® Threat Intelligence. BrightCloud intelligence provides the most accurate and up-to-dateinformation about the billions of websites and IP addresses.

l Multiple device coverage – Webroot® WiFi Security covers the full ecosystem of devices in the user’shome, including Windows®, Mac®, iOS®, and Android™ devices.

l Kill switch – Lets users block all internet traffic unless the VPN is being used. This is important for highvalue browsing that needs extra security, like banking or other account-based activity.

Note: This feature is only available on Windows and Android operating systems.

l Unlimited use – Your subscription allows unlimited use for each of your devices subscribed to your account.

l Select connection country – Users can connect to servers in 35 countries.

l Award-winning customer support – Our free US-based customer support receives the highest customerratings in the industry.

For information on how to use WiFi Security, see the following topics:

l Using WiFi Security on Mobile Devices

l Using WiFi Security on Desktops

WiFi Security User Guide

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l Working With Advanced Settings

l WiFi Security Support

Chapter 1: WiFi Security

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System RequirementsSupported OS and versions:

l Android™ 6 (Marshmallow) and newer

l iOS™ 10 and newer

l Mac 10.10 (Yosemite®) and newer

l Windows 7 and newer (Excluding Windows 8 and Windows 10 S)

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Chapter 2: Using WiFi Security onMobile DevicesTo learn more about using WiFi Security, see the following topics:

Logging Into WiFi Security on Mobile Devices 6Connecting to WiFi Security on Mobile Devices 10Changing Server Locations on Mobile Devices 16Setting Preferred Server Locations on Mobile Devices 21Changing WiFi Security Passwords on Mobile Devices 26Signing Out From WiFi Security on Mobile Devices 35

Chapter 2: Using WiFi Security on Mobile Devices

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Logging Into WiFi Security on Mobile DevicesFollow this procedure to log in to WiFi Security on a mobile device.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To log in to WiFi Security on a mobile device:

1. On your main screen, tap the WiFi Security app icon.

The Log In screen displays.

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2. Enter the following information: l Email address.

l Password.

Note: This email address and password are the ones you created when you either purchased theapp online from Google Play or Apple Apps, or at the Webroot.com store.

Chapter 2: Using WiFi Security on Mobile Devices

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3. Tap the Log In button.

The main screen displays and you are ready to connect to the VPN service.

WiFi Security User Guide

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4. Continue with Connecting to WiFi Security on Mobile Devices on page 10.

Chapter 2: Using WiFi Security on Mobile Devices

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Connecting to WiFi Security on Mobile DevicesFollow this procedure to connect to WiFi Security on mobile devices.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To connect to WiFi Security:

1. On your main screen, tap the Wifi Security icon.

WiFi Security User Guide

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2. Tap Connect.

The first time you log in, you will be asked to allow Webroot to add VPN configuration.

Chapter 2: Using WiFi Security on Mobile Devices

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Note: The next time you connect, when you tap Continue, WiFi connects right away.

WiFi Security User Guide

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3. Tap Allow, then tap Continue to connect.

You are connected. The screen displays the following information:

l The IP address of the server you are connected to.

l The length of time you've been connected.

Chapter 2: Using WiFi Security on Mobile Devices

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4. To disconnect, tap the Disconnect button.

Chapter 2: Using WiFi Security on Mobile Devices

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Changing Server Locations on Mobile DevicesYou can set the location of the server that you would prefer to connect to when Auto Reconnect is turned on.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To set preferred server locations:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper left corner of the screen, tap the Location icon.

The Location Server menu displays.

Chapter 2: Using WiFi Security on Mobile Devices

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3. Tap the server location you want to connect to.

Note: You can select from either the Most Recommended menu or the All Locations menu.

The app connects with the new location, which displays on the main screen of the app.

Chapter 2: Using WiFi Security on Mobile Devices

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4. To set preferred server locations to connect to automatically, see Setting Preferred Server Locations onMobile Devices on page 21.

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Setting Preferred Server Locations on MobileDevicesYou can set the location of the server that you would prefer to connect to when Auto Connect is turned on.

If you turn on the Auto Connect function, and select a specific server location, WiFi Security will attempt toconnect with that server first, and then will select from another server to optimize speed and location.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To set preferred server locations:

1. On your main screen, tap the WiFi Security app icon.

Chapter 2: Using WiFi Security on Mobile Devices

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2. In the upper left corner of the screen, tap the Location icon.

The Location Server menu displays.

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Chapter 2: Using WiFi Security on Mobile Devices

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3. Tap the blank star next to your preferred server location.

The server location you selected is now listed as a favorite; a green star displays next to it.

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Whenever your Auto Connect is on, the app will connect to the location of your favorite server. You canselect more than one favorite server; the app will connect to the closest one. For more information, seeTurning Auto Reconnect On or Off on Mobile Devices on page 89.

Chapter 2: Using WiFi Security on Mobile Devices

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Changing WiFi Security Passwords on MobileDevicesFollow this procedure to change your password.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To change your WiFi Security password:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. Tap Account Info.

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4. In the Account Info area, tap Change Password.

Webroot sends you an email with a link to change your password.

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Chapter 2: Using WiFi Security on Mobile Devices

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5. Click the link in your email.

The Change Password window displays.

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6. Enter a new password, and enter the password again to confirm.

Note: For information on creating a strong password, see the Webroot article: How Do I CreateA Strong Password?

Chapter 2: Using WiFi Security on Mobile Devices

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7. Click the Change Password button.

You can now log in to the WiFi Security app with your new password.

WiFi Security User Guide

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Signing Out From WiFi Security on MobileDevicesFollow this procedure to sign out from WiFi Security on mobile devices.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To sign out:

1. On your main screen, tap the WiFi Security app icon.

Chapter 2: Using WiFi Security on Mobile Devices

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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Chapter 2: Using WiFi Security on Mobile Devices

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3. Tap Sign Out.

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4. At the warning message, tap Yes.

You are now signed out of WiFi Security. For information on how to log in, see Logging Into WiFiSecurity on Mobile Devices on page 6.

Chapter 2: Using WiFi Security on Mobile Devices

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Chapter 3: Using WiFi Security onDesktopsTo learn more about installing WiFi Security, see the following topics:

Logging Into WiFi Security on Desktops 41Connecting to WiFi Security on Desktops 44Changing Server Locations on Desktops 49Setting Preferred Server Locations on Desktops 59Changing WiFi Security Passwords on Desktops 69Signing Out From WiFi Security on Desktops 77

WiFi Security User Guide

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Logging Into WiFi Security on DesktopsWhen you want to start using WiFi Security on your desktop, simply log in.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To log into WiFi Security:

1. Double-click the WiFi Security icon on your desktop.

The Login window displays.

Chapter 3: Using WiFi Security on Desktops

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2. Enter both of the following:l Email address.

l Password.

Note: This email address and password are the ones you created when you either purchased theapp online from Google Play or Apple Apps, or at the Webroot.com store.

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3. When you're done, click the Log In button.

4. You are now logged in to WiFi Security, and can do any of the following:l Connecting to WiFi Security on Desktops on page 44

l Turning Web Filtering On or Off on Desktops on page 148

l Changing Server Locations on Desktops on page 49

l Setting Preferred Server Locations on Desktops on page 59

Chapter 3: Using WiFi Security on Desktops

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Connecting to WiFi Security on DesktopsFollow this procedure to connect to WiFi Security on desktops.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To connect to WiFi Security on a desktop:

1. On your main screen, double-click the WiFi Security app icon.

The Webroot WiFi Security screen displays.

WiFi Security User Guide

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Chapter 3: Using WiFi Security on Desktops

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2. Double-click the Connect button.

You are connected to the most optimized server. The screen displays the IP address of the server youare connected through and the length of time you've been connected.

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If you've set a preferred server, you will be connected to that server, if possible. For more information,see Setting Preferred Server Locations on Desktops on page 59.

Chapter 3: Using WiFi Security on Desktops

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3. To disconnect, click the Disconnect button.

WiFi Security User Guide

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Changing Server Locations on DesktopsFollow this procedure to change your server location.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To change your server location:

1. On your main screen, double-click the WiFi Security app icon.

The Webroot WiFi Security screen displays.

Chapter 3: Using WiFi Security on Desktops

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2. If you are connected, click the Disconnect button to disconnect. Then continue with step 3.

Note: You must disconnect before you can change server locations or set preferred serverlocations.

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3. If you are not connected, click the Server Location icon to display the Server Location menu.

The Server Location menu displays, either to the right or left of the app, depending on your platform.

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4. In the Server Location list, double-click the server location you want to connect to.

WiFi Security connects you to that server location.

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5. Optionally, you can click the Automatic icon to be connected to a server optimized for speed.

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6. To close the Server Location menu, do one of the following:l Click the Server Location icon.

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l Close the Server Location menu itself, depending on your platform.

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Setting Preferred Server Locations on DesktopsFollow this procedure to set your preferred server location.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To set your preferred server location:

1. On your main screen, double-click the WiFi Security app icon.

The Webroot WiFi Security screen displays.

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2. If you are connected, click the Disconnect button to disconnect. Then continue with step 3.

Note: You must disconnect before you can change server locations or set preferred serverlocations.

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3. If you are not connected, click the Server Location icon to display the Server Location menu.

The Server Location menu displays, either to the right or left of the app, depending on your platform.

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4. In the Server Location list, double-click the star next to location you want to set as your preferredlocation.

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WiFi Security marks the preferred location with a green star.

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You can select more than one preferred location.

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5. To close the Server Location menu, do one of the following:l Click the Server Location icon.

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l Close the Server Location menu itself, depending on your platform.

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Changing WiFi Security Passwords on DesktopsFollow this procedure to change your WiFi Security password on a desktop.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To change a WiFi Security password on a desktop:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays.

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3. Click the Change Password button.

Webroot sends you an email with a link to change your password.

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4. Click the link in your email.

The Change Password window displays.

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5. Enter a new password, and enter the password again to confirm.

Note: For information on creating a strong password, see the Webroot article: How Do I CreateA Strong Password?

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6. Click the Change Password button.

You can now log in to the WiFi Security app with your new password.

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Signing Out From WiFi Security on DesktopsFollow this procedure to sign out from WiFi Security on desktops.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To sign out from WiFi Security:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, right-click the Settings icon.

The Settings menu displays.

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3. Select Sign Out.

You are now signed out.

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4. To log in again, enter your email address and password, and click the Log In button.

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Chapter 4: Working With Advanced Set-tingsWe recommend that you leave any advanced settings at their default setting. However, if you need to updatedyour settings, use the procedure in any of the following topics:

Turning Auto WiFi Protection On or Off on Mobile Devices 83Turning Auto Reconnect On or Off on Mobile Devices 89Turning Web Filtering On or Off on Mobile Devices 95Enabling the WiFi Security Kill Switch on Android Devices 101Selecting Protocols For Android 106Determining General and Advanced Settings on Desktops 111Getting App Updates on Desktops 115Selecting Protocols For Desktop Apps 120Turning Automatic WiFi Security On or Off on Desktops 126Enabling the WiFi Security Kill Switch on Desktops 133Managing Trusted Networks on Desktops 140Turning Web Filtering On or Off on Desktops 148

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Turning Auto WiFi Protection On or Off on MobileDevicesFollow this procedure to turn Auto WiFi Protection on or off. If you have WiFi Security set to connectautomatically, then your device will always be connected and you will never have to manually connect to WiFiSecurity.

For more information, see, Connecting to WiFi Security on Mobile Devices on page 10.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To turn Auto WiFi Protection on or off:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. TapWiFi Security.

4. In the WiFi Security area, do either of the following:l Tap the slider to the left to turn your Auto WiFi Protection Off.

l Tap the slider to the right to turn the Auto WiFi Protection on On.

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Note: The Kill Switch functionality works on Android devices only. For iOS devices, the KillSwitch functionality is automatically turned on when you turn on the Auto WiFi Protectionfunction.

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5. To manage trusted networks, tapMange Trusted Networks and add the names of the networks youwant to automatically connect with. When you're done, tap the Back arrow.

Note: The Manage Trusted Networks functionality works on iOS devices only.

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Turning Auto Reconnect On or Off on MobileDevicesYou can turn Auto Reconnect on or off manually. Auto Reconnect allows your VPN connection toautomatically reconnect if there is any connection failure.

If you have a preferred server location selected, then Auto Reconnect will attempt to reconnect you to thatserver. If it is unable, then it will reconnect you to the nearest server based on server traffic and distance at thetime of the location. For more information, see Setting Preferred Server Locations on Mobile Devices on page21.

Note:The Auto Reconnect function works only for iOS devices.

To turn Auto Reconnect on or off:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. Tap Auto Reconnect.

4. In the Auto Reconnect area, do either of the following:l Tap the slider to the left to turn Auto Reconnect Off.

l Tap the slider to the right to turn Auto Reconnect On.

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Once the feature is enabled, it runs in the background and protects you by giving a warning messageeach time your phone connects to an unsecured Wi-Fi, and WiFi Security detects a security threat.

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Turning Web Filtering On or Off on MobileDevicesFollow this procedure to turn Web Filtering On or Off.

Note: Currently, Web Filtering is only available on Android devices.

To turn Web Filtering On or Off:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. TapWeb Filtering.

4. In the Web Filtering area, do either of the following:l Tap the slider to the left to turn Web Filtering Off.

l Tap the slider to the right to turn Web filtering On.

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5. If you turn Web Filtering On, you may encounter a block page.

6. If you encounter a block page you can do either of the following:l Close the site.

l Turn off Web Filtering, then reload the page.

Note: Be sure to turn Web Filtering On again when you're done! For information on BrightCloudWeb Filtering, see Webroot BrightCloud Threat Intelligence.

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Enabling the WiFi Security Kill Switch on AndroidDevicesFollow this procedure to enable the Kill Switch on your Android device. When you enable the Kill Switch, datawill never be sent without a VPN connection.

Note: The kill switch function for iOS devices is enabled when you turn on the Auto Connect function.For more information, see Turning Auto Reconnect On or Off on Mobile Devices on page 89

To enable the Kill Switch on your Android device:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. TapWiFi Security.

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4. In the WiFi Security area, do either of the following.l Tap the slider to the left to turn the Kill Switch off.

l Tap the slider to the right to turn the Kill Switch on.

5. When you're done, tap the screen to close the menu.

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Selecting Protocols For AndroidFollow this procedure to select your protocols.

To select your protocol:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. Tap Protocols.

4. Select any of the following protocol radio buttons:l Automatic – Connects to the best protocol among the ones listed below. Can fall back to otherprotocols.

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l OpenVPN – OpenVPN is the recommended protocol of choice. Highest performance for maximumsecurity and speed.

l IKEv2 – Internet Key Exchange version 2. This is faster and more secure than L2TP, and isconsidered to be a very reliable and stable VPN protocol.

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Determining General and Advanced Settings onDesktopsUse this procedure to determine general and advanced settings.

You can determine whether or not to:

l Run the app on startup or start minimized.

l Alert you when connecting to unsecured networks.

l Show notifications when connected or disconnected.

l Send app data, such as button clicks to send feedback to improve performance.

l Send crash reports.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To determine general and advanced settings:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

Note: You do not have to be connected to access and use the Settings functionality.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. As needed, select or deselect any of the following checkboxes:l Run on startup

l Start minimized

l Show notifications when Connected/Disconnected

l Automatically send crash reports to help us improve.

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Note: For information about the Change Password button, see Changing WiFi Security Passwordson Desktops on page 69.

4. When you're done, click the Apply button.

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Getting App Updates on DesktopsFollow this procedure to get app updates on desktops.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To get app updates:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Scroll to the bottom of the screen and click the Check for updates link.

Webroot WiFi Security indicates whether your app is the latest version.

4. Do one of the following:l If your app is up to date, the following message displays: You are using the latest version.

l If your app is not up to date, click the OKbutton to confirm you want to install the updated version ofthe app.

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5. When you're done, click the Apply button.

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Selecting Protocols For Desktop AppsFollow this procedure to select your protocols.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To select your protocol:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Click the Protocol tab.

The Protocol tab displays.

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4. Select any of the following protocol radio buttons:l Automatic – Connects to the best protocol among the ones listed below. Can fall back to otherprotocols.

l OpenVPN – OpenVPN is the recommended protocol of choice. Highest performance for maximumsecurity and speed.

l IKEv2 – Internet Key Exchange version 2. This is faster and more secure than L2TP, and isconsidered to be a very reliable and stable VPN protocol.

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l L2TP over IPSec – Layer 2 Tunneling Protocol. This is a good option if OpenVPN isn't available. Ithas lower speeds than other protocols, but is highly secure.

l PPTP – Point-to-Point Tunneling Protocol. This is a fast and simple protocol with decent speeds. Itmay have unstable connections, and it's less secure than other VPN protocols.

Note: PPTP is not available for Mac devices.

5. When you're done, click the Apply button.

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Turning Automatic WiFi Security On or Off onDesktopsFor desktops, WiFi Protection and Auto Reconnect are combined into one feature called Automatic WiFiSecurity.

Automatic WiFi Security automatically connects to the internet and, in the event of a connection failure, willautomatically attempt to reconnect. This feature is on by default. You can turn WiFi Security on or offmanually.

 If you have a preferred server location selected, then Automatic WiFi Security will attempt to reconnect you tothat server. If it is unable, then it will reconnect you to the nearest server based on server traffic and distanceat the time of the location. For more information, see Setting Preferred Server Locations on Desktops on page59.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To turn Automatic WiFi Security on or off:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Click the Connections tab.

The Connections tab displays.

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4. Select the Enable Automatic WiFi Security for instant data protection checkbox.

Once the feature is enabled, it runs in the background and protects you by giving a warning messageeach time your phone connects to an unsecured Wi-Fi, and WiFi Security detects a security threat.

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5. When you're done, click the Apply button.

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Enabling the WiFi Security Kill Switch onDesktopsThe WiFi Security Kill Switch ensures your online privacy and security by stopping all Internet traffic ifWebroot WiFi Security disconnects unexpectedly.

Follow this procedure to enable the WiFi Security Kill Switch. This functionality is available on Androiddevices, and on Windows and Mac platforms, but is not available on iOS devices.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To enable the WiFi Security Kill Switch:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Double-click the Connections tab.

The Connections tab displays.

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4. Select the Enable WiFi Security Kill Switch to keep your browsing secure checkbox.

Once the feature is enabled, it runs in the background and protects you by giving a warning messageeach time your phone connects to an unsecured Wi-Fi, and WiFi Security detects a security threat.

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5. When you're done, click the Apply button.

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Managing Trusted Networks on DesktopsFollow this procedure to manage your trusted networks.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To manage your trusted networks:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Double-click the Connections tab.

The Connections tab displays.

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4. Select the Select the Enable Trusted Wi-Fi Networks Management checkbox.

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5. In the field, enter the URLs of the networks that you trust.

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6. When you're done, click the Apply button.

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Turning Web Filtering On or Off on DesktopsFollow this procedure to turn Web Filtering on or off.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To turn Web Filtering On or Off:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, double-click the Settings icon.

The Webroot WiFi Security Settings window displays with the General tab active.

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3. Click the Web Filtering tab.

The Web Filtering tab displays.

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4. In the Web Filtering tab, do either of the following:l Deselect the checkbox to turn web filtering Off.

l Deselect the checkbox to turn the web filtering On.

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For information on BrightCloud Web Filtering, see Webroot BrightCloud Threat Intelligence.

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5. When you're done, click the Apply button.

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6. If you turn Web Filtering On, you may encounter a block page.

7. If you encounter a block page you can do either of the following:l Close the site.

l Turn off Web Filtering, then reload the page.

Note: Be sure to turn Web Filtering On again when you're done! For information on BrightCloudWeb Filtering, see Webroot BrightCloud Threat Intelligence.

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Chapter 5: WiFi Security SupportTo learn more about Webroot's support options and other resources, see the following topic:

Accessing Technical Support on Mobile Devices 157Accessing Technical Support on Desktops 162Canceling WiFi Security 170

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Accessing Technical Support on Mobile DevicesWebroot offers a variety of support options. You can do any of the following:

l Look for the answer in our knowledgebase.

l Enter a help ticket.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is thesame.

To access the Help area:

1. On your main screen, tap the WiFi Security app icon.

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2. In the upper right corner of the screen, tap the Settings icon.

The My Account menu displays.

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3. Tap Help.

4. In the Help area, do either of the following:l Tap Knowledge Base to be taken to our online site/forum where you can review articles aboutWiFi Security.

l Tap Open a Ticket to be taken to our online site where you can enter a help ticket.

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Accessing Technical Support on DesktopsWebroot offers a variety of support options. You can do any of the following:

l Look for the answer in our knowledgebase.

l Enter a help ticket.

l Run a speed test on Windows and Mac platforms.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality isthe same.

To access the Help area:

1. On your main screen, double-click the WiFi Security app icon.

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2. In the upper right corner of the screen, click the Settings icon.

The Settings menu displays.

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3. Click Settings.

The Webroot WiFi Security Settings window displays.

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4. Click the Support tab.

The Support tab displays.

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5. You can do any of the following:l Click the Open Knowledge Base button to be taken online site/forum where you can review articlesabout WiFi Security .

l Click the Open Support Ticket button to be taken to our online site where you can enter a helpticket.

l Click the Run Speed Test button to run a speed test.

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6. When you're done, click the Cancel button.

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Canceling WiFi SecurityYou can only cancel a subscription by going to the location where you purchased the app.

Do either of the following:

l If you purchased from Webroot, you must go to Webroot to cancel your subscription.

l If you purchased online, you must go to the online store where you purchased the app, either at the GooglePlay store or at the Apple Apps store, and cancel your subscription.

Keep in mind the following:

l If you are on a monthly subscription and cancel within a month, you will be charged to the end of the month.

l If you are on an annual subscription, you will be charged to the end of the month and the remainder of yourpayment for the year will be refunded.

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Index

A

accessing technical support 157advanced settings, desktops 111Android devices, enabling kill switch for 101app updates for desktops 115auto-reconnect

mobile devices, turning on or off 89auto conntect

turning on or off, desktops 126

C

cancellingpurchased from Webroot 170

changingpasswords on desktops 69

changing passwordsmobile devices 26

changing server locationsfor mobile devices 16

changing server locations on desktops 49connecting

to WiFi Security on Desktops 44connecting to

mobile devices 10

D

desktopsapp updates 115logging in 41managing trusted networks 140setting preferred server locations 59signing out of WiFi Security 77technical support 162turning auto connect on or off 126turning web filtering on or off 148

desktops, advanced settings for 111desktops, connecting to WiFi Security 44

Index

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E

enabling kill switch for desktops 133

K

kill switchenabling for Android devices 101enabling for desktops 133

L

logging indesktops 41mobile devices 6

logging off, mobile devices 35

M

managing trusted networks, desktops 140manually turning off

mobile devices 83manually turning on

mobile devices 83mobile devices

auto-reconnect, turning on or off 89changing passwords 26changing server locations 16connecting to 10logging in to 6logging off 35setting preferred server locations 21signing off 35signing out 35turning off 83turning on 83web filtering, turning on or off 95

O

overview, WiFi Security 2

P

passwords, changing on desktops 69

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preferred server locationssetting for mobile 21

preferred server locations for desktops 59protocols, selecting 106, 120purchased from Webroot, cancelling 170

S

selecting protocols 106, 120server locations

changing for mobile devices 16changing on desktops 49

signing off, mobile devices 35signing out

mobile devices 35signing out of WiFi Security, desktops 77

T

technical support for desktops 162technical support, accessing 157turning webfiltering on or off

desktops 148

W

web filteringturning off for mobile devices 95turning on for mobile devices 95

WiFi Security, overview 2

Index

- iii -