End User Experience Monitoring (EUM)

Get the Real Picture

Site24x7 Webinar - 07 Oct 2015

Importance of End User Monitoring with real time case study Flavors of End User Experience Monitoring

Synthetic (Active) Real User Monitoring (Passive)

Synthetic Monitoring Uptime Performance Transaction

Real User Monitoring (RUM) Real time customer emotion Performance & analytics

Agenda

Downtimes may not be restricted to specific geographies Blame game between various IT Teams Unable to identify root cause of issues Third-party content affecting performance of applications No visibility on end user experience

Challenges Faced By the Police Department

Don't be Reactive, be Proactive Make sure customers are satisfied with the performance Monitor complete infrastructure stack

- DNS Servers - ISP Connectivity- Firewall - Load Balancer - Switches / Routers

Focus on End User Experience

Web Infrastructure – End User Experience Monitoring - 50 + checkpoints across the globe

Website Availability | Every millisecond counts

• Keep track of website uptime• Be the first to know of downtime

• Measure website responsiveness• DNS, number of connections, first byte and last byte time

• Monitor web page defacement• Keyword check, content length / modification

Website Availabilitysnapshot

Root Cause Analysis snapshot

Monitor performance using a real web browser (Firefox) - Images, CSS, Scripts and HTML elements

Get first hand experience- Test with no browser cache

Determine the need for CDN Waterfall charts

Track performance of all sub-domains Including third party domains serving content for page

Website Performance | Availability Customer happiness

Web Page Analyzersnapshot

Monitor complex apps that use modern web technologies No more scripts for recording

- Easy web browser like tool - Site24x7 Recorder Tool Monitor the way users interact with the website

- Capture mouse hover, User interactive element Intelligent capture

- Updates the scripts automatically to changes made in a webpage

Web Application (Real browser)

snapshot

RBM

DNS Servers FTP Server RTT Mail Server RTT SMTP, POP, IMAP and TCP Ports Ping SSL Certificate Monitors REST APIs and SOAP Web Services

Internet Services

Alert the right person at the right time

> Service Level Agreement (SLA)- Availability, Performance

> Schedule Reports- Daily, Weekly, Monthly

> Integrate and Share- Permalink, iframe code, Custom Domain

> Public hosted Status Pages to communicate with customers

Reporting | In-depth and Exhaustive

> User Browser Metrics- Chrome, Firefox, Opera, Internet Explorer

> Performance insight into various platforms - Desktop, Tablet, Mobile

> Monitor individual Web Transactions- Page Rendering, Document Processing and Downloading

> Segment performance by ISPs

Real User Monitoring (RUM) | Global Performance Visibility

snapshot

Global Performance

Web Transactionssnapshot

Browser Performance

snapshot

Device Performance

snapshot

ISP Performancesnapshot

> To avoid false alerts, set downtime rule as rechecks from 3 or more locations

> Set HTTPS method as GET to monitor the content of your webpage> Enable RCA under Notification Profile to know the root cause of an issue> Monitor critical services with one minute polling interval> Configure thresholds for proactive monitoring> Avoid too many mouse hovers while recording the transaction using Real

Browser Recorder Tool

Best Practices

Recap• End User Experience Monitoring is key in pinpointing issues• Downtimes may differ between geographical locations• Performance of a website is as important as its availability• Monitor every element of a webpage to ensure customer

satisfaction

Our Pricing Structure

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