webinar - 21 customer service golden nuggets
DESCRIPTION
The Telephone Doctor Nancy Friedman delivered a LogMyCalls webinar on customer service and sales success. Awesomeness.TRANSCRIPT
21 Golden NuggetsDelivering Great Customer
Service
by Nancy FriedmanThe Telephone Doctor
Nancy FriedmanTelephone Doctor Customer Service Training
1. Say something nice to someone at least once a day
2. When in doubt, leave it out
3. Don’t ever argue with a customer
4. Add a note to anything you mail out to a customer
5. Use “we” statements
6. Be the one to say hello first
7. Keep the fences low
8. Be a double checker
9. We cannot do two things well at once
10. Watch your attitude
11. Respond rapidly
12. Firm handshake
13. Send thank you notes
14. Use your name when answering the phone
15. Listen
16. It shouldn’t take two people to give good customer service
17. Show empathy and sympathy. Know the difference.
18. I apologize vs. I’m sorry. Know the difference.
19. Be prepared
20. Smile
21.Reserved for your own customer service tip
Telephone Doctor Customer Service Training30 Hollenberg CourtSt. Louis, MO 63044314-291-1012nancy@telephonedoctor.comwww.telephonedoctor.com
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