Download - Webinar - 21 Customer Service Golden Nuggets
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21 Golden NuggetsDelivering Great Customer
Service
by Nancy FriedmanThe Telephone Doctor
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Nancy FriedmanTelephone Doctor Customer Service Training
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1. Say something nice to someone at least once a day
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2. When in doubt, leave it out
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3. Don’t ever argue with a customer
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4. Add a note to anything you mail out to a customer
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5. Use “we” statements
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6. Be the one to say hello first
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7. Keep the fences low
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8. Be a double checker
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9. We cannot do two things well at once
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10. Watch your attitude
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11. Respond rapidly
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12. Firm handshake
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13. Send thank you notes
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14. Use your name when answering the phone
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15. Listen
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16. It shouldn’t take two people to give good customer service
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17. Show empathy and sympathy. Know the difference.
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18. I apologize vs. I’m sorry. Know the difference.
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19. Be prepared
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20. Smile
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21.Reserved for your own customer service tip
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Telephone Doctor Customer Service Training30 Hollenberg CourtSt. Louis, MO 63044314-291-1012nancy@telephonedoctor.comwww.telephonedoctor.com
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