1:1 Coaching Cheat SheetProblem discovery [DIG]

What's bothering you right now? What would you like to achieve? Why is that important? Which is more important to you right now? What I’m hearing / observing is ____, is that right? Can you elaborate?

[Summarize their problem – OK, lets move on]

Option discovery

What have you tried so far? How's that working out for you?

So what haven't you tried? In an ideal world, what should/would happen? Who could solve this the best? How would they? Who has encountered this before? What did they do? Give me 3/5 options

[Summarize their options – OK, now let’s look at each one]

Option choice What's the worst that could happen? What's the best that could happen?

What’s stopping you? What can you do now? So what’s the next step for you now?

[Agree on which is the best option]

Commit! So what are you going to do? When are you going to do it? How will you remember to do it? How will you know it worked? How will I know you've done it?

[End with positive feedback / acknowledgement]