web crm one 2.0
TRANSCRIPT
Customer Relationship Management
& Sales Force Automation.
“Intelligent” to analyze and make actions
wherever and whenever.
“Social” to interact even through the most popular
Social Networks.
1 Who we are.
1995Was born with the goal to supply professional IT servicces at high added value.
2004SAP CertificationNational reference point for the development of addon and Web applications for SAP Business ONE
2009SAP AG Certification WEB CRM ONE 2.0
worlwide recognised for the integration to SAP Business ONEand creation of an partners network
More than 1.100.000 hours of consultancy
More than 300 projects165.000 hours of research and development
95.000 hours of training
More than 200 satisfied customers
2000Sybase, Oracle & SUN certification, becoming a national reference point for developing Web Software architectures integrated to SAP R/3 for big clients
More than 40 employees …..
10 of them only for CRM
obtains SAP AG certification worldwide
recognized for the integration with
SOME OF OUR CUSTOMERS
Vision
Become a national and international Web - Mobile applications Leader in SAP World. Consolidate our presence also in Not SAP World
OUR PHILOSOPHY
Strategy
Create a National and International qualified Partners network.Follow emerging technologies relative to our solutions. Values
Believe in what we do.Cooperate with our Customers and Partners.Expertise.
„Our Customers and Partners eyes are the wayto approach their different realities“
2 Our CRM philosophy.
Designed to allow companies to consolidate processes of Customer Relationship as a
traditional CRM platform, but with the adding of Social
Media.
Actually it is much more...
Hola!
Servus!Hello!
Salut!Ciao
!你好！
TRANSLATED IN DIFFERENT LANGUAGES
CRM FULLY INTEGRATED WITH SAP BUSINESS ONE …
…. but totally open to integration with other
ERP.
Single application. No need to mantain two
different applications.Consequently application
maintenance is cut by half.
Immediate visibility.In real time ALL the
financial data relative to Customers are available
and always updated.
No document duplication between ERP and Web CRM
One 2.0.
Historical of all activities carried out for each single
document (orders, quotations, opportunities ..) and for each
customer and contact.
It uses SDK in SAP Business One and the managed information is visible
in real time.
Order 10291 The information is present
in a single database SAP Business One
WHAT DOES IT MEAN TO INTEGRATE PROCESSES AND DATA?
Intelligent? Superquery
Business SystemIntelligent & Social
Intelligent visualization of
data
Identification of customers to meet, visits scheduling.
Research of customers to promote new
products
Sophisticated analysis to get
an overall vision of results
(Dashboard)
Georeferenced Analysis of customers
(geointelligence)
Understanding and communicating with Social Network friends
(Twitter & Linkedin)
Acquiring Social Profiles contacts
and import them as Leads.
Creating marketing campaigns through
the most popular Social Networks
Profiling all Social Networks friends according to their interests and providing
customers with these analysis
Creating and managing communities assuring
your presence in Social Networks
Social? Social Network
Business SystemIntelligent & Social
Social Network Token-ID and
Recipient ID are associated to the
contact.
RTS Social Service
One click searchIt is possible to search a contact on different Social Networks.
Interaction Tracking It is possible to send direct messages, tweet s, frienship requests and track them.
Import followers or friendsPosssibility to import new leads from a Social Profile or Community.
OUR SOCIAL WEB SERVICE
EvolutionWe will soon release Facebook and Xing connectors.
Contacts Sales Analysis Customizing
A SET OF TOOLS IN A SINGLE SYSTEM
All your contacts in one place.
Interaction history Social Networks
Multichannel Messaging
Manage Leads and Customers
Contacts Sales Analysis Customizing
A SET OF TOOLS IN A SINGLE SYSTEM
Manage sales & opportunitiesApproval Workflow
Wizard to generate orders from quotations
Budgeting
Document Management
Contacts Sales Analysis Customizing
A SET OF TOOLS IN A SINGLE SYSTEM
The power of Superquery
Intelligent Geocoding and Georeferencing
Crystal Reports Integration
Analyze to make actions
Contacts Sales Analysis Customizing
A SET OF TOOLS IN A SINGLE SYSTEM
Custom Field
Formatted Query
Alerts Dictionaries
Universes
Reports
Fully Web-based and 100% Java
Fully scalable thanks to XML technology
Quick and user-friendly graphic interface thanks to AJAX and JSF technologies
Reports management through Crystal Reports and Jasper Reports (Open Source)
Major application servers supported (Jboss, WebSphere, Tomcat)
Solution available On- Premise and On-Demand, Syncrony between Web and ERP database
OUR TECHNOLOGY
3 Evolutions 2011-2012.
Campaign Management
Outbound Calls Management
Service Contract Management
Solutions Knowledge Base
Projects Repository
Folder Management (Dropbox like)
Collaborative team
XING connectorAutomatic update of the profiles
Facebook connector
OUR ROAD MAP 2011 - 2012
Survey Management
Call Service Management
Customer Equipment Card
Task Management
2011
2012
2013
2014
2015
Marketing
Customer Service
Project Management
Social
4 Let’s talk about Business…
Sale of consulting services
Web CRM One 2.0 - KEY VALUES
Predefined Business Processes
Low TCO
Added value in SAP Business ONE sales
More tools in one system
Adaptability to business needs
Speak final user language
Simplify learning processes
Customer benefits Partner benefits
National and International SAP VAR Network
National Direct Customers
OUR BUSINESS MODEL
On premise On demandFree trial
5 days to go live: Installation Configuration Training
5 Our solution:
RUN TIME Solutions srl Via Achille Grandi, 23 20092 Cinisello Balsamo (MI) Tel 02 614644.1 Fax 02 614644.50 e-mail: [email protected]: www.runtime.ittwitter: twitter.com/runtimesocial
Thanks!