web 2.0 for government knowledge management everyone benefits by sharing knowledge march 24, 2010...
TRANSCRIPT
Web 2.0 for Government
Knowledge ManagementEveryone benefits by sharing knowledge
March 24, 2010
Emerging Technologies Work Group
Rich Zaziski, CEOFYI Business Solutions
• Overview of Web 2.0
• Knowledge Management• What is Knowledge Management?• Advantages• Objectives• Getting Started• Advanced Features
• Examples
• Questions and Answers
Knowledge Management in Web 2.0
• Browser-based platform• Users own and control their data• Architecture of participation• Facilitates collaboration• Consumer-generated media• Social Networking• Knowledge Management
Overview of Web 2.0
Organizations have vast amount of information, which creates problems such as:•How do you find the information?•Who do you contact to get it?•Once you find it, how can you be sure its complete and up-to-date?
A Knowledge Management Portal acts like a library in that it is a repository for all available relevant information on a given subject area.
It also provides a powerful platform for information sharing and collaboration.
What is Knowledge Management?
• Contributes to the intellectual capital of the organization• Facilitates information sharing, which often leads to
innovation• Eliminates redundant processes and information• Reduces e-mail volume• Improves productivity and efficiency• Reduces risk of knowledge loss due to retirement or turnover
of experienced workers• Accelerates on-boarding of new staff
Advantages of Knowledge Management
• Create a platform that facilitates the sharing, collaboration, and maintenance of your institutional knowledge.
• Design an intuitive, browser-based and “light-weight” solution that can be used by every level of the organization.
• Provide an easy-to-use framework that allows subject matter experts to update and maintain knowledge bases.
• Develop a strategy to assimilate the knowledge repository into the “day-to-day” business processes to facilitate a self-sustaining operational environment.
• Design a solution that will be easily transportable to future platforms.
Objectives of Knowledge Management
Getting Started with Knowledge Management
Getting Started with Knowledge Management
Organize• Gather Stakeholders, subject matter experts, and process
owners• Identify logical categorizations (subject areas). This may
take the form of such categories as:
People TechnologiesProcesses
Getting Started with Knowledge Management
Visualize• Go from a
logical model to a ‘physical’ model
• This is represented in the Wiki design
Overview of a Wiki
• Website that allows for easy creation and editing of content, interlinked web pages and documents
• A wiki enables documents to be written collaboratively, in a simple markup language using a web browser
• The entire collection of pages, which are usually interconnected by hyperlinks, is "the wiki"
• A wiki is essentially a database for creating, browsing, and searching through information
• Wikipedia is the most widely visited ’wiki’ on the internet
Uses of a Wiki
• Collaborative Software
• Project Communication
• Intranets
• Group Learning
• Knowledge Management
• Project & Portfolio Management
Components of a Wiki
• Layout and Navigation
• Editing
• Linking and Creating Pages
• Searching
• Security
• Community
• Documents
Getting Started with Knowledge Management
Sustainable• Create round-trip business processes
to keep the information up to date without making it burdensome.
• Enable users to own and control their own content.
• One of the guiding principles is to do this without programming.
• Integrate into issues management or project management workflow
Advanced Features
• Personalization• Workflow with Approvals• Consolidated Daily Emails• Issues Management• Open Social Networking• Dashboards and Reports• RSS Feeds• Project and Portfolio Management• Microsoft SharePoint and Exchange Integration• Advanced Search with Search Engine Optimization
Demonstration / Example
Knowledge Management in Web 2.0
Questions ?
Knowledge Management in Web 2.0
Thank you!
Rich Zaziski, CEOFYI Business Solutions
www.FYIsolutions.com