Water Resources Challenges & Solutions Water Services Industry – What Should We do?

*Our Water ResourceManage . Safeguard . Conserve

14 Dec 2015

Every Minute a child dies of

a water-related

diseaseases

Women and Children spend

140 million hours a day collecting

water

Source: www.water.org/water-crisis/water-facts/economics

*Water that we know…..

Life

Finite

Scarce

No Life No Products

No Businesses

* Water Resources Challenges

Our Water

IWRM

Efficient use in all Sector

Climate Change

Alternative Resources

Catchment

Action Plan Engineering Studies Recommendation

Pollution

*Challenges to Water Services

① Quantity

② Quality

*What Should We Do?

*What Should We Do?

Management of Water

Climate

Change

Adaptation

Customer Engagement

Technology

*Management of Water

EFFICIENT SERVICE

WATER AS ETP

COORDINATOR/ICON FOR IMPROVING

MANAGEMENT OF WATER

SELECTIVE IN INVESTMENT

DECISION (HIGH WATER USERS)

*Management of Water Example

DEMAND MANAGEMEN

T

SEWERAGE SERVICE

REUSE / RECYCLING

Demand ManagementNRW

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 -

500,000

1,000,000

1,500,000

2,000,000

2,500,000

34.00

36.00

38.00

40.00

National NRW & Volume Lost

Volume Lost NRW Level

Volu

me

(m3

'000

)

NRW

(%

)

National NRW by States, 2014

SupportAppreciate Understand

Source: OFWAT

* Issues discuss in this OFWAT Policy Paper;

* Why customer engagement is important and how it may need to change in the face of other changes going on in the sector such as the reforms being introduced through the new legislation

* How we might go about encouraging a two-way conversation with customers to involve them in the delivery of services a way that might improve trust and confidence in the sector and deliver better overall outcomes

*Customer Engagement

Example

Address Customer

• Can we present the yearly MWIG the way Public Listed Companies present to shareholders in AGM?

Share Information

• Sharing of water operators key BP in the websites• Benchmarking for best practices

*Technology

Water in Urban /Cities

Ground Water Exploration

Reuse/Recycling

*Technology Example

Integrate Potential Resources

• There is a lot of seasonal water that cause flash flood in urban areas/cities, anything we can do with it?• Communal RWH instead of individual• Water retention pond

Technology Application

• Mobile/ permanent /hybrid WTP• Process technologies• Plant retrofit

*Climate Change Adaptation

Flood Drought

Rainfall pattern

Water Security

*Climate Change, Impacts on Sanitation

Flood

Accessibility

Environmental Pollution

Health Hazards

*THANK YOU

Speak Less, Time to ACT