warehousing vas
TRANSCRIPT
Value Added Service to Freight & Forwarding Business
Warehouse Management
By: Kayode Shanu (MBA, CIPS-Nig, CILT-UK)
Logistics Excellence Manager
Value Added Service in Warehouse Management
Warehousing Value-added ServicesWarehousing is basically to fulfill operational needs of keeping stock safely and ensure seamless process of inbound and outbound to satisfy customers or clients. Value-added services help optimize the supply chain management, create higher value and deliver products efficiently to customers. The services are the products which include:
Value Added Service- Products
Picking ServicePicking as a value added product is the package to ensure accurate and fast issuing of stocks in the warehouse irrespective of the volume, batches or description of the materials. This is achieved by installing automated systems that makes put away easy and accurate. Hence, picking becomes convenient to locate and issue out. Unlike so many warehouse without facilities to enable quick and fast picking of stocks.
Post-Mfg Services
PickingPut-away
ReceivingCross-Docking
Flow-Through
Staging & Shipping
Order Management
ERP System
Transportation Management
Warehouse Management
Packaging
Value Added Service- Products
Insurance ServiceInsurance Service is one of our value added services with which our client or customers’ materials are protected from losses. In case of any incidents like fire outbreaks, flood, hurricane etc.. as agreed in the terms of contract, the customer/client is assured that he will indemnified. This is because unforeseen situation (act of God) could happen anytime.
Value Added Service- Products
Quality Checking ServiceQuality Checking Service is the process by which we ensure that our client or customer’s products are properly screened, checked and certified okay for usage or consumption. We have high ultra modern physical and chemical laboratories with qualified quality control staff that check all materials with right specification before issuing out. With this cost of reverse logistics due to defects or damages is eliminated.
Value Added Service- Products
Order fulfillment and invoice printingOrder fulfillment and invoicing is the process by which our client products are put paid. With this service, our client customers will issued stocks after approval (i.e. confirmation of payment or within the set credit limit). This service is to turn products to cash or credit alerts for our clients in a very safe and convenient process.
Value Added Service- Products
Co-packing / Repacking service Co-packing and repacking service have become inevitable especially with
the competition in the market to win the shoppers. We have co-packing services for modern trade convenience packs to enhance easy pieces in smaller packs with most multi-nationals would not like to invest in the packaging process.
Our repacking process is also to salvage client products from total loss due to damages or defect.
Value Added Service- Products
Other Services
Labelling service
Bundling service
Stamping service
Gift packing
Barcode printing
POP display assembly
Price Ticketing
Kitting.
Value Added Services- Commercial Strategies
Advertisement (Print & Media)
Email marketing
Blogging
Client Engagements
Articles & Journals
Videos
Webinars
Discounting
Promotional items
Gifting.
Value Added Services- Performance Excellence
Indicators of high performance service culture are very key in assessing conduct and progress of a business entity. The warehouses will be run as a business entity to deliver assigned mandate. Here are the high performance service culture;
Profit & Loss report (Cost effectiveness)
Safe and Secured Warehousing
Responsiveness (Time)
Voice of the Customer (VoC): negative or positive
Positive Result on Warehouse KPI’s like
Warehouse utilization Inventory accuracy Order Cycle time Inventory turnover Order Picking accuracy
Value Added Services- How to develop and sustain Performance
excellence Training
KPI setting
Periodic evaluation
Continuous improvement projects
Assets optimization
External Audit assessment
Retreats
Team Bounding
Expertise advice from Consultant
Learnings and development