want better warehouse efficiency with netsuite?
DESCRIPTION
With OzLINK NetSuite warehouses can improve fulfillment rates, cut down on pick errors, shipment mistakes, and drive customer loyalty.TRANSCRIPT
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Want Better Warehouse Efficiency?
"Oz Development provides us with the three keys to running a successful distribution operation: 1. increased quality assurance, 2. greater speed and efficiency in fulfilling orders3. tremendous follow up service".
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Agenda
• Intros and Welcome
• Where are the Opportunities for ROI
• ROI Model – Building the Business Case
• OzLINK Mobile - Demo
• Customer Case Studies
• Overview of Oz Development
• Q & A
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
What Problem Are You Trying to Solve?
Shipping
Receiving & Put Away
PartnerFulfillment
InventoryControl
Fulfillment
eCommerce
• Keep adding new channels• Each marketplace treated differently• Too many portals and Excel sheets
• Where are the items in warehouse?• Too much paper & re-keying• Picking errors are costing too much• Delayed shipments• Drop ship customers are demanding
• What are my costs?• Where are the goods?• Shipping errors impacting customers• Retail customers need ASN
• What are my costs?• Did the orders ship?• Is there inventory available?• My brand is not captured effectively
• Where is the inventory?• Is it in the right place?
• Too much time cross checking POs• Stacks of paper delay operations• Items are not available for sales
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Building the Business Case
Functional Area
Hard DollarSavings
ProductivityImprovements
AdditionalBenefits
Receiving & Put-away
• Supplier delivery accuracy 95.6%
• Costs range from $50 to $1000’s per order
• Cut time 10-50%• Reduce clerical data entry up
to 90%
• Higher inventory velocity• Capture serial, lot info• Bar coding inbound goods
improves inventory control
Fulfillment/Picking
• Picking errors can cost $50-$750+ per order
• 35% of picker time can be walking
• Improvement of 15% can result in $1837.50 per worker
• Customer satisfaction & loyalty
Shipping
• Wrong carrier/service, incorrect address
• $3-$20+ per shipment• Additional charges: $10+• Charge-backs - $75-$400+
• Up to 20-95% reduction in time to process shipment
• Close to 100% elimination of clerical data entry follow up
• On time delivery• Reduced customer service calls• Improved visibility/tracking
Inventory Control
• APICS benchmarks carrying costs at 25%
• Reduce safety stock• Cut obsolete inventory
• Improved picking efficiency, right item in right location
• Up to 90% reduction in paperwork
• Repeatable process
• Lower lost sales & reduce backorders
Sources: WERC, APICS, UPS, FedEx, DC Velocity, Customer scenarios
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Two Customer Examples
Solution:• Mobile/wireless picking• Savings $24K per year• Improved customer service
Solution:• Integrate RMA & UPS• Savings $17.5K per year• Reduced clerical tasks 96%
Fulfillment Shipping
Challenge:• 200-300 shipments per month• Domestic and international• Serialized equipment• 2-3 errors per month• $600-$1000 cost per error
Products: Machinery & toolsSegment: Wholesale distributionFunctional Area: Fulfillment
Challenge:• 10-15 returns per day• 2 hours processing per day• Complex charge-back rules• Too much clerical paperwork• Minimal time for customers
Products: Home lightingSegment: eCommerceFunctional Area: Shipping/returns
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Summary: OzLINK Solutions for NetSuite
Partner FulfillmentIntegration
MobileWarehouseShipping
• Leverage bar code scanning to optimize fulfillment• Implement complex business rules to drive cost savings• Gain end to end visibility by extending NetSuite to warehouse
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
OzLINK Mobile Extends NetSuite to Warehouse
WirelessPicking
Work OrdersInventory Cycle Count
PO Receiving & Put Away
Gain Real Time Visibility and Control ofYour Warehouse Operation
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
OzLINK Mobile Demo
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Unmatched Customer ROI
"OzLINK supports our growth while keeping our costs in check and our operations highly efficient. “
Jay Moltz, IT/Operations Manager
“OzLINK is critical to ensuring we deliver to and delight our customers.”
Rick Hoppe, CFO of Pyrotecnico
“OzLINK has saved us thousands of dollars, and the team has been exceptionally responsive as we have expanded capabilities. We got our ROI in weeks with OzLINK” .”
Greg Primm, VP of Finance
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Inaugural NetSuite Technology Partner - 2005Partner of the year in 2007
Over 500 joint NetSuite customers
OzLINK Success With NetSuite
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
Q & A
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
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OzLINK: Helpful Tools
View Product Demos
Receiving
Inventory
Shipping
Picking Advanced Ship Notice
Mobile WarehouseShipping
UPS Pro