Wanda V. Chaves, Ph.D. wanda.chaves@moore.sc.edu

EDUCATION

Doctor of Philosophy, December 2000, University of South Florida, Tampa, Florida Major: Industrial/Organizational Psychology Minor: Cross-cultural Studies

Master of Arts, April 1997, University of South Florida, Tampa, Florida

Major: Industrial/Organizational Psychology Bachelor of Arts, May 1995, University of Tampa, Tampa, Florida

Majors: Psychology and French; Minor: English

TEACHING AND CURRICULUM DESIGN EXPERIENCE University of South Carolina Clinical Associate Professor of Management August 2017-Present, University of South Carolina; Columbia, SC § Designing, developing, and teaching courses in the areas of Management, Leadership, International Management

and HRM, Consulting, and Honors Program § Serving as the Director of Undergraduate Programs and working with our team to improve the undergraduate

Management curriculum and experience Ringling College of Art and Design Lead Faculty, Business of Art and Design Program May 2008-August 2017, Ringling College of Art and Design (RCAD); Sarasota, Florida § Led the creation of the college’s Business of Art and Design program, the first undergraduate business major at a

design college in the U.S. that integrates the study and practice of business and the creative visual arts § Led the ongoing design, development and teaching of online, hybrid, and classroom courses in the areas of

Organization and Management of Art and Design Businesses, Behavior of Creative Business Organizations, International Management, Human Resource Management, and a diverse variety of electives such as Individual and Organizational Creativity, Storytelling for Leaders, and Leadership in Creative Environments

Cross-disciplinary Collaborative Student Industry Projects at RCAD: § Through personal and professional connections, developed partnerships and 26 real world project opportunities

that engaged an average of 120 undergraduate students each year for six years § Students worked in cross-disciplinary teams over the span of 15-weeks to apply design thinking to create new

concepts, products, experiences, and creative business strategies for: Cirque du Soleil Disney Imagineering Sesame Street Shelter Box Microsoft Game Studios The Jim Henson Company The Dalí Museum Stoopid Buddy Stoodios HASBRO Toys MoonBot Studios Clean the World RCAD Converse Tervis Tumbler Sarasota Memorial Hospital

§ Our projects also engaged graduate students in the MFA in Collaborative Design at the Pacific Northwest College of Art in Portland, Oregon; and in the MFA in Research for Design and Innovation at the ELISAVA School for Design and Engineering in Barcelona, Spain

Pacific Northwest College of Art Online Business Faculty and Curriculum Manager May 2014-May 2016, Pacific Northwest College of Art (PNCA); Portland, Oregon § Designed a fully asynchronous online entrepreneurship course to prepare creative professionals to start, launch,

and manage their own businesses § Collaborated with other faculty to create scripts, film lectures, and design all content for course Ringling College of Art and Design’s Center for Applied Creativity and Innovation Curriculum Manager and Lead Facilitator January 2009-May 2014, Ringling College of Art and Design (RCAD); Sarasota, Florida § Partnered with the President’s Office to lead the creation of the Center, which provided customized creativity

and innovation retreats for organizations, executives, and leaders across diverse industries § Consulted with the client organizations to identify objectives and goals of each learning experience § Managed the design and development of the curriculum for each retreat § Recruited and trained presenters and artists involved in facilitation of the retreats

Wanda V. Chaves, Ph.D. Page 2

University of Tampa Assistant Professor of Management August 2003-May 2008, University of Tampa; Tampa, Florida § Designed and taught courses in the following areas for MBA and undergraduate students: Management,

Organizational Behavior, Human Resource Management, Leadership, and International Management § Developed an innovative, advanced MBA Leadership course around the Cirque du Soleil organization § Certified to facilitate the EQi Emotional Intelligence Assessment, Hogan Leadership Assessments, and

Leadership Ropes Course ONLINE AND BLENDED/HYBRID TEACHING EXPERIENCE I have taught online courses at RCAD, PNCA, and Washington State University in the following areas: Management, Leadership, and Teamwork Design Thinking and Creativity Organizational Behavior HRM for Creative Organizations International Management Entrepreneurship Advanced experience with following programs: Blackboard, Canvas, Adobe Connect, Moodle, and Sakai. I have taught the above courses in a variety of formats included fully online and blended/hybrid. AWARDS

2004 College of Business Teacher of the Year Award 2000 Provost Award for Outstanding Teaching by a Graduate Student PROFESSIONAL EXPERIENCE

External Organizational Development/Management Consultant April 2000-Present, Independently and with RHR International in Atlanta, Georgia Clients have included: Deutsche Bank Private Banking Latin America Boeing Commercial Airlines Pricewaterhouse Coopers, Tel Aviv, Israel EuroCredit Bank, St. Petersburg, Russia Verizon Hasbro Toys Brown and Brown Insurance Hispanic Young Professional and Entrepreneurs Org Sensus Metering Systems FARO Technologies Talia Technology FCCI Florida Blue Tervis Tumbler Organizational improvement consulting services included: Business Strategy Development Change Management Leadership Coaching and Executive Development Organizational Culture and Health Assessment Training/Experience Design and Facilitation Creativity and Innovation Strategy Development

Cirque du Soleil Innovation Strategy and Creative Practices Consultant August 2012-May 2014, Casting and Performance Department, Cirque du Soleil Headquarters; Montreal, CA § Collaborated with Chief Creative Officer and a cross-functional team of leaders to create a company-wide

Innovation Strategy and supporting creativity practices and tool box § Conducted a benchmark study with Fortune 100, 500, and other organizations across different industries to study

their innovation strategies, approaches, and creativity practices § Developed recommendations for CDS including an Open Innovation Labs, ID8 Workshops, Idea Pitching Jams,

Virtual Collaborations, and an internal crowd sourcing § Partnered with the Center for Research and Innovation in Performance to develop a wide variety of R&D

projects between CDS and colleges of art/design and universities in the U.S. and Europe

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PROFESSIONAL EXPERIENCE (continued) The Walt Disney Company Learning and Development Manager January 2015-June 2015, Disney University, Walt Disney World; Lake Buena Vista, Florida § Returned to Disney for a short-term assignment to support several clients across the Walt Disney World Resort

in developing learning strategies to support the achievement of their business and leadership goals. § Supported the learning needs of Disneyland Resort Paris, Hong Kong Disneyland, and Shanghai Disneyland

through the research and development of online learning opportunities in multiple languages in the areas of creativity and innovation, leadership, cultural awareness, change management, collaboration, and other key learning areas.

The Walt Disney Company Professional Programs Instructional Designer January 2006-January 2008, Disney Institute, Walt Disney World; Lake Buena Vista, Florida § Hired as an external consultant to design a professional development team training program for external clients

of the Disney Institute at the Walt Disney World Theme Parks and Resorts § Consulted with external clients to identify objectives and facilitate a pilot of the program § Conducted program evaluations on all team programs at the Disney Institute and provided recommendations for

improvements in design and content The Walt Disney Company Executive Development Consultant May 2004-January 2006, Executive and Organization Development, Walt Disney World; Lake Buena Vista, FL § Designed and developed customized executive development programs which support high potential executives

working in the United States, China, Japan, and France at WDW, DLR, DCL, WDI, DLP, and HKDL identified through succession planning

§ Led the development of an Executive International Development Program § Worked with the executive development team to develop and implement an Executive Mentoring and an

Executive Orientation Program § Conducted research on external executive development programs and developed an online resources center that

supports the Walt Disney Company Executive Expectations The Walt Disney Company Organization Development Associate June 1998-August 2000, Organization Development, Walt Disney World; Lake Buena Vista, Florida § Served as a consultant on organizational improvement projects for Operations, Merchandise, Entertainment,

Food and Beverage lines of business Business units included: Disney’s Animal Kingdom, Downtown Disney, Disney Institute, Resorts, and the Advertising and Creative Services Department

Organizational improvement work included:

Strategy Development Organization Structure and Redesign Leadership Coaching Change Management Organizational Health Assessment Process Redesign New Leader Transition Role Clarification and Definition Cultural Assessments

The Walt Disney Company Training and Development/Centers of Excellence Intern June 1997-June 1998, Training and Development, Walt Disney World; Lake Buena Vista, Florida § Worked within the self-directed learning centers of the organization and conducted research to determine the

learning/training needs of the workforce § Assisted in the redesign of the Walt Disney World College Program curriculum § Conducted focus groups for Walt Disney World College Program and Crossroads to Leadership Management

Development Program § Developed, administered, and scored various surveys for needs assessments and program evaluations

Wanda V. Chaves, Ph.D. Page 4

LANGUAGES

§ Fluent in English and Spanish § Working knowledge of French, Italian, and Portuguese INTERNATIONAL/CULTURAL EXPERIENCE

§ Have traveled and worked on consulting projects in Brazil, Israel, Russia, and Belgium § Have traveled for educational and personal reasons extensively throughout Europe, Puerto Rico, Canada,

Turkey, Israel, Jordan, S. Korea, Japan, China, Thailand, Cambodia, Laos, Vietnam, Nepal, Tibet, Mongolia, Bali, Malaysia, India, Sri Lanka, Australia, New Zealand, Panama, Costa Rica, Nicaragua, Peru, Uruguay, Argentina, Chile, Republic of Georgia, Russia, and South Africa

§ Participated in a European Studies/International Business Seminar in London, Paris, and Madrid HONORS AND PROFESSIONAL ORGANIZATIONS

Academy of Management Society for Industrial/Organizational Psychology Society for Human Resource Management HRPS Florida Chapter SHRM Institute for International Human Resources Tampa HR Forum COMMUNITY SERVICE

2015-2017, Shelter Box, Volunteer 2011-2015, Clean the World, Volunteer 2006-2011, Foundation of Goodness, Sri Lanka, Volunteer and Fundraiser

§ Work with the Founder of FOG to raise funds to support the development of the Village Heartbeat Project, centers that bring educational, training opportunities and medical care free of charge to people in remote, disadvantaged communities in Sri Lanka and other countries; Obtained a donation of 64 computers from the Walt Disney Company for the project as well as helped the Founder to apply for the 2008 Bill and Melinda Gates Foundation Access to Learning Award

2003-2004, BizKids Entrepreneurship Camp, Volunteer § Developed and conducted a workshop on leadership and multicultural relationships for students enrolled in

BizKids, a week long camp developed to teach business plan writing skills to underprivileged students in middle school and high school in Tampa

2003, Susan P. Komen Race for the Cure, Fundraiser 2002, Tampa YMCA, Fundraiser 2000, Lake Eola Celebration in the Park, Disney Voluntears INTERESTS

Traveling Pilates Writing Exercising Painting Dancing Reading Studying foreign languages and cultures Spending time with my family Collecting children’s books from different countries Marionette and puppet making

REFERENCES

Available upon request

Cross-disciplinary Collaborative Student Industry Projects

Wanda V. Chaves, Ph.D. Sample Projects

With Cirque du Soleil, we have partnered on four projects: Project 1 – Service/Experience Design: Cirque du Soleil engaged students across all majors in a project to better Invoke the Imagination, Provoke the Senses, and Evoke the Emotions (Cirque's vision statement) of their audience members and fans. Students developed ideas for how Cirque could create magical experiences for their fans: (1) before they arrive on site to see a show via the internet/web/mail, etc. to increase excitement and anticipation for the show that is to come; (2) once they arrive on site and are waiting for the show to begin (how can the waiting experience, concessions, restroom, shopping and ticket buying experiences be incredible and unforgettable); (3) during the show through the use of technology and smart phones to engage the audience in what is happening on stage to make it more interactive; and (4) after they return home (how can Cirque continue to stay connected to their fans in unexpected ways?) Project 2 - Interactive Marketing and CRM Project: One of Cirque du Soleil's key marketing strategies and means of selling show tickets is through the Cirque Club. Students worked in teams to develop new and exciting formats for: (1) the interactions that members and fans can have via Cirque Club online with each other and with the brand/company; and (2) new apps that Cirque du Soleil could create which would link in unexpected ways to their Cirque Club The goal of the project was to increase loyalty to the brand and the membership of Cirque Club. Project 3 - Cirque du Soleil Shows 2020: Students collaborated with graduate students in the Master's for Research in Design and Innovation at the ELISAVA School of Design and Engineering in Barcelona, Spain to research entertainment (live and virtual) trends and propose ideas for what the Cirque du Soleil shows will be like in the year 2020. Project 4 - The Future of Nightlife Entertainment: Students worked with Cirque du Soleil Hospitality, the branch of the Cirque du Soleil company that focuses on developing new businesses in the industries of (1) Food and Beverage, (2) Hotels and Resorts, (3) Real Estate. In recent years, Cirque du Soleil Hospitality has opened two lounges in Las Vegas (The Beatles’ Revolution and Gold Lounge) as a compliment to their shows in The Mirage and Aria Resorts. In conjunction with their newest resident show Michael Jackson One, Cirque has also recently opened LIGHT, a nightclub in The Mandalay Bay Resort (which is already one of the top five grossing nightclubs in the world). Students collaborated to research trends in nighttime entertainment for the target market of 21-35 years olds and to develop concepts for the Cirque du Soleil Nightlife Entertainment Venues in 2020.

With Hasbro, we have partnered on three projects: Project 1 – Play-doh Students worked with the VP of Girl’s Toys to develop ideas for how the Play-doh brand can attract an older demographic. Students conducted research on the history and brand of Play-doh and developed recommendations for new products (real and virtual). Project 2 – Exploring the Bronies and other Adult Fans of My Little Pony Currently the My Little Pony brand is designed for children (2-8). Hasbro recignizes that the My Little Pony fan base includes a phenomenal much broader global audience. The mission of this project was to discover where Hasbro can take this magical brand. The students researched the scope and activities of the adult fan base and then designed and created a product line that is relevant to this new all-age audience. Project 3 – Portland at Play In collaboration with the students in the MFA program in Collaborative Design at PNCA, student teams worked with Hasbro’s VP of Innovation to explore urban play around the city of Portland, OR. Students conducted ethnographic research in different areas of the city to observe natural forms of play in the city and also identified areas with play deficits. The objective of the project was for the students to develop ideas around how a company like Hasbro might come into a city and encourage other forms of urban play as well as inspire play in areas where play might be most lacking and needed.

Students worked on a project with Microsoft Game Studios in which students worked on Version 2 of one of MGS's top Kinect game franchises for children. Students developed concepts for the new game play (in the living room - with the actual Kinect system) and game interactions as well as for a mobile app that would link to the game (outside of the living room), game-related merchandising, and partnerships with other businesses and brands that could link to the content of the game and support its sales.

Students worked with the senior leadership team at Tervis Tumbler over the course to develop concepts for how technology (and other means) may be used to make the Tumbler a smart object. Students explored the insertion of interactive screens into the tumblers as well as designed new product options that would attract new customers in the U.S. and internationally.

Students worked with the Executive Producer of Sesame Street to develop ideas around how Sesame Street can better appeal to Millenial parents in terms of content, format, and platforms for the show.

With The Dalí Museum, we have partnered on three projects: Projects 1 and 2 – Adult Visitor Experience Re-design; Children’s Visitor Experience Re-design Students collaborated on site with the team at The Dali museum in St. Petersburg to help them re-imagine and reinvent their adult and children’s visitor experiences. Students researched innovative service design opportunities and developed concepts around exciting virtual and live environments and experiences. The goal was to expand the story of Salvador Dali's life and work beyond the collection into every part of the museum experience including waiting in line indoors and outdoors for tickets, shopping in the store, using the facilities, and eating in the cafe. Project 3 – Traveling Dalí Experience: Students collaborated with the Director of the museum to design an interactive Salvador Dalí experience that could travel around the world and physically and virtually engage students in Dalí’s art, world, and life.

We have worked on a project with a Disney Imagineer in our International Management classes during the last five years. The student teams created either a Resort or RDE (retail, dining, entertainment experience) around a specific IP/theme of their choice in either India, China, Brazil, or England. The students learned the business aspects that support the design as well as design decisions made in developing and setting up an entertainment business overseas.

Students worked with the SR VP of Marketing and Branding for the Jim Henson Company to develop new business opportunities for expanding the brand and story of Sid the Science Kid. The students developed recommendations around potential new educational applications, products, business/partnership opportunities, and platforms where Sid may appear.

Students partnered with the founders and owners of LA-based Stoopid Buddy Stoodios (the creators of Robot Chicken on Cartoon Network) to develop a strategy for distributing their new stop motion series (and all future content/IP that the studio develops) in a novel and unexpected way.

For this project, student teams collaborated with the VP of Product Development and Global Innovation at Converse to address the following question: How can Converse maximize the power of innovation to achieve its mission of unleashing the Creative Spirit through products & experiences that inspire and enable each of our consumers to be his or her true, authentic self? Students developed concepts for new Converse products (sneakers, apparel, and accessories) and/or product experiences that will inspire and allow their consumers and fans to be their true selves; and to express and celebrate their unique individuality.

Students collaborated with MoonBot Studios on developing a line of merchandise and products that will continue the story that MoonBot's new creation The Numberlys has brought to life.

Sarasota Memorial Hospital engaged students in a project to help the leadership team improve the patient experience. Student teams were assigned to eight different areas of the hospital (e.g. check-in, cardiovascular services, emergency room, outpatient surgery, housekeeping, etc.) to study their current patient experience and design a new, more empathic process and overall experience for the patients in each area of the hospital.

Students collaborated with the leaders at Clean the World to re-imagine and redesign the visitor experience of the volunteers, potential donors, clients, and VIP’s who visit the Clean the World headquarters in Orlando, FL. The project included improvements to the physical facility, visual messaging, volunteer training, visitor tour, and to the overall story that is shared visually and verbally at the Clean the World facility.

Students worked with the President of Shelter Box to design concepts and a plan around how they can become a beloved non-profit organization by raising awareness for the vision and mission of the organization and increasing engagement with potential donors and volunteers. The three focuses were engagement: (1) in small cities like Sarasota; (2) in festivals and large events; and (3) with Millenials.