vt deck-analyst
TRANSCRIPT
● Proven CRM platform for SMBs ○ 2500+ sales, marketing and support teams thrive on Vtiger
● Support Excellence○ Rated at 9.2/10 versus an average of 7 for industry leaders
● Offers a true 360 view of customers ○ Understand customer engagement across sales, support and marketing
● Extensive customizability○ Business process flows○ Automation○ Reports○ Lists Views○ Access Controls
● Ease of use○ Administrators (customization)○ Supervisors (deep insights and reports) ○ Agents (automation, prioritization, smart notifications, customer engagement)
“I feel like you listen to our idea and I see them come out in future updates of the product.”
“One of the best things you've done is improve your online chat capabilities”
“The team is almost always available and really helps us out.” “Your technical staff is excellent.... Prompt responses the same day and always solved my problems”
“I have received timely and accurate responses each time I've requested help. “
“I was looking for a CRM that was flexible, easy to customize and had nice reporting at a reasonable price, Vtiger fit perfectly”
“With Vtiger our sales and customer service representative and our CEO have accurate and up to date information regardless of their location.”
“Our team has a different way of working with data. Vtiger provides an easy to use interface that enables users to customize the CRM to reflect our preferred way of working”
“You can customize more or less everything, there are so many modules and I'm quite impressed, …”“Our business runs on Vtiger workflows..”
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Delivering value across the entire customer life cycle
Marketing Edition( Coming Soon ) Sales Edition
( CRM )Support Edition
( Helpdesk )Ultimate Edition
( + project management + inventory management )
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• SLAs based on business hours to manage your customer and internal targets
• Let your agents see cases that pertain to them
• Effective collaboration for collective wisdom
• Actionable Insights into your support team performance
• Intelligent automation for case routing, state updates, alerts and escalations
• Intuitive visualization - understand full history and context of a case in minutes
• Easy prioritization - focus on most important cases
• Collision Avoidance
