volunteers: love them or lose them gloria capozzi, volunteer + marketing manager tamari miller,...
TRANSCRIPT
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VOLUNTEERS:love them or lose themGloria Capozzi, Volunteer + Marketing Manager Tamari Miller, Grief Program DirectorNew Hope for Kids , Maitland, FLwww.newhopeforkids.org
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VOLUNTEERS: love them or lose them
Let Creativity inspire you !!!This 10 ‘x 6‘ message board is located in our sand room and created by two separate Volunteer projects.
First, by our local New York Life Community Service team and now, ongoing, is maintained by artful volunteers!
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VOLUNTEERS: love them or lose them
Let Creativity inspire you !!!
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VOLUNTEERS: love them or lose them
▪ Introduction of Presenters▪ Why do people volunteer?▪ What do Volunteers really want?▪ Three R’s of Volunteer Management (and it’s not recruit ,retain, or review)
▪ Challenges + Successes of your program
▪ Favorite resources and inspirations
▪ Questions + Discussions
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VOLUNTEERS: love them or lose them
▪ Introduction of Presenters
Gloria CapozziVolunteer +
Marketing ManagerRelease your inner butterfly
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VOLUNTEERS: love them or lose them
▪ Introduction of Presenters
Tamari MillerGrief Program Director
Balloons help to lift up spirits
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VOLUNTEERS: love them or lose them
Why do people volunteer?
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VOLUNTEERS: love them or lose them
Why do people volunteer?1. Develop new Skills2. Make Social connections3. Give back to their community4. Develop and grow as a person5. Gain a new perspective6. Want to feel needed7. Boost self esteem8. Serve as a form of Therapysources: http://handsonblog.org (items 1-7)http://www.volunteerpower.com/articles/Why.asphttp://www.bls.gov/news.release/pdf/volun.pdf
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VOLUNTEERS: love them or lose them
What do Volunteers want?
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VOLUNTEERS: love them or lose them
What do Volunteers want?1. Good working conditions 1. A sense that they are valued 2. An opportunity for personal growth 3. A challenging task 4. A chance to use their special skills 5. Fellowship and friendship 6. Recognition for work well done 7. A caring and compassionate supervisor 8. A chance to make decisions about factors that affect them 9. Being able to be involved in an issue important to them sources: http://cla.pointstreaksites.com/files/uploaded_documents/357/630_Why_People_Volunteer.pdf
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management
RALLY ▪ REFRESH ▪ RECOGNIZE
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RALLY
What are your current tools to prepare you to RALLY?
ATTITUDE IS EVERYTHING!!!FORMS + STRUCTURESTAFF INTERACTIONBOARD SERVICECOMMUNICATION PATHFINDING GREAT VOLUNTEERS
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RALLY What are your current tools to prepare you to RALLY? ATTITUDE IS EVERYTHING!!! FORMS + STRUCTURE- Volunteer Application – is it specific enough? Call in sheet?
Tracking of email follow-up, Assignment forms? checklists?, calendars? STAFF INTERACTION - Does your staff know + share their volunteer needs? Do they
provide job descriptions? Do you offer forms that help? Do they show the love? BOARD SERVICE- What expertise is your organization looking for? Sectors needed in the
community? How do you introduce/vet them? Is there a corporate culture of development? COMMUNICATION PATH – Do you have a process to volunteer? Does staff participate? …
Email, text, posters at center, reminders, staff, website lists, etc. …the easier you make it for the volunteer, the more they flock to your organization.
FINDING GREAT VOLUNTEERS- Websites, Hospitals/Child Life Specialists, High Schools, University/College, Corporate Community Service, Alternative Spring Breaks, etc.
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESH
What steps do you take to REFRESH your Volunteers?
TRAININGS STAFF INTERACTION BOARD SERVICECOMMUNICATION PATH SPECIAL OFFERINGS
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESHWhat steps do you take to REFRESH your Volunteers? TRAININGS Modified over the years due to time constraints, flexibility STAFF INTERACTION celebrating successes …new grandmom,
singing and other interests, trip, health concerns, THEY MATTER BOARD SERVICE excursions to bond our board, include them in
volunteer correspondence, change a face-to-face meeting to conference call or lunch meeting
COMMUNICATION PATH Reply promptly, Holiday wishes, happy mom day, birthday, cookies, support their other interests. Expectations are refreshing
SPECIAL OFFERINGS Planned outings with benefits Magic games, movies as a group, Free Yoga, ‘can my friend come’ opportunities.
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESH▪ Grief Facilitator Outings
Tampa Bay Bucs Game
Orlando Magic Game
Brio’sTuscan Grille
Whole Food goodies + other freebies
Movies
Photo booth fun
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RECOGNIZE
What steps do you take to RECOGNIZE your Volunteers?
VOLUNTEERS ♥ STUFF FOODSTAFF INTERACTION IN PRINT, ONLINE, IN CROWDS, ON LOCATION SPECIAL OFFERINGS/OUTINGS/APPRECIATION
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VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RECOGNIZE
What steps do you take to RECOGNIZE your Volunteers?
STUFF -Name Tags/T-shirts /invites/tickets/discountsFOOD - Philosophy of investmentSTAFF INTERACTION -Talk to them, include them IN PRINT,ONLINE, IN CROWDS, ON LOCATION –emails + photos after volunteer service, newsletters, Facebook posts
SPECIAL OFFERINGS/OUTINGS/APPRECIATION –Annual appreciation at Sea World –program, drawings for prizes,
bag-o-goodies, GF outings
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VOLUNTEERS: love them or lose them
Three R’s of Volunteers Management RECOGNIZE
Cupcakes + Flowers
Celebrations at the Center
Lunch together
Board Meeting salute
Shopping Sprees
Personalized Gift Baskets
Facebook shout-outs
Key positions at Fundraisers
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VOLUNTEERS: love them or lose them
Challenges + Successes of your program
▪ Blue Cards – CHALLENGES▪ Red Cards - SUCCESSES
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations
▪AROUND THE CENTER/OFFICE▪ INTERNET SOURCES + GO-TO WEBSITES▪UNIVERSITY-DRIVEN PROGRAMS
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations▪AROUND THE CENTER/ OFFICEClean space ready
to bake
Music ProgramVolunteer-Driven idea
Girl Scouts feel excited about makeover of Birthday Closet earned Gold Award
Colorful collage created by volunteers
Frames of Thanks
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations▪ INTERNET SOURCES
United Way
Job Boards – orlando jobs.com
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VOLUNTEERS: love them or lose them
▪ VolunteerMatch.com▪ VolunteerSpot.com▪ Volunteersolutions.org▪ Idealist.org▪ christianvolunteering.org▪ Dosomething.com▪ Energizeinc.com▪ Signupgenius.com▪ Pinterest.com
Facebook.com▪ Linkedin.com▪ Twitter.com▪ Indeed.com▪ HandsonNetwork.com▪ OrientalTrading.com▪ Positivepromotions.co
m▪ Volunteer Blogs▪ Surveymonkey.com
Favorite resources and inspirationsINTERNET SOURCES + GO-TO WEBSITES
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations
Evaluation of our volunteer program▪Survey of Volunteer Grief Training Programs
http://www.surveymonkey.com/s/JGLPCJM
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations
UNIVERSITY-DRIVEN PROGRAMS
▪ Alternative Spring Breaks
Harlem Shake video
Outreach project for schools 500 packets prepared !!!
Cleaning, Painting and Landscaping, oh my!
Photography library and tweets galore
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations
UNIVERSITY-DRIVEN PROGRAMS
▪ Learning Service Courses
School of Social Workbonding over baking
Case Study: Volunteerism in Non-Profit Management
School of Journalism/Sights + Sounds
School of Nursing
Early Childhood Education
Cornerstone-College of Business Admin.
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VOLUNTEERS: love them or lose them
Favorite resources and inspirations Largest
Employer in Central Florida Cast member is served by our program Opportunity to tell our story Celebrates funding Opportunity for potential NEW volunteersNew Disney Executive now serving on our Board of Directors!!!
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VOLUNTEERS: love them or lose them
QUESTIONS + DISCUSSIONS
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VOLUNTEERS: love them or lose them
THANK YOU!!!Now it’s your turn to fly!!!