volunteer survey results (repaired)

Volunteer Survey Results Information Outreach 10/19/2009 Manatee County Government

Executive Summary

After conducting the survey, it has been determined that an overwhelming majority of the volunteers feel that it is indeed important to recognize volunteers for their contributions. Many of the volunteers like the idea of receiving a lapel pin and a certificate. Regarding the Pirates Spring Training Game that was held in March 2009, more than one-fifth of the volunteers polled attended. Of those who attended the game, 81% enjoyed the experience, highlighting the game, bus ride and socializing with volunteers as the main reasons why it was such an enjoyable event. Of those who attended the only things they did not like was the seating and game match up. Of those who didn’t attend the event almost half cited a scheduling conflict or said they didn’t express an interest in the event. Out of the two events the luncheon was the most desirable volunteer appreciation event.

Recommendation From the survey results, I would recommend having an awards luncheon at the Civic Center

with elected officials present. However, many of the volunteers expressed an interest in having

a picnic at a preserve, park or even the Crosley.

In recognizing the volunteers for their service, certificates and lapel pins can be given out at the

awards luncheon but many of them expressed that there should be “levels” or “tiers” when

recognizing volunteers in five year increments, for example.

On a separate note, due to the volume of “bounced” e-mails and returned mail, a more

effective and efficient method of retrieving contact information for volunteers should be

established before March 31, 2010, in time for the next volunteer appreciation event.

Quick Facts There were two ways of distribution: email and regular mail. Email distribution breakdown Total Emails Sent 380 (Bounced) 47 No Response 278 (Opted Out) 1 Responses 102 Regular mail distribution breakdown Total Letters Sent 902 (Returned) 47 No Responses 778 Mail Response 71 Web Response 53 Reports The attached documents gives a summary report of all the volunteers that responded to the survey. The more detailed reports are after the Summary Report in the following order:

1. Email distribution responses with comments and charts 2. Regular mail responses (mail) with comments and charts 3. Regular mail responses (web) with comments and charts

The goal of the volunteer survey was to obtain information on volunteer recognition from the people who have contributed time and expertise to

programs and services offered to residents by Manatee County Government.

Email distribution responses with comments and charts

1. Do you feel it is important to recognize volunteers for their contribution?

answered question 100

skipped question 2

Response Percent Response Count

Yes

91.0% 91

No

9.0% 9

2. Do you like the certificates and pins provided to you as a result of your volunteer service?


skipped question 0

Yes No No Opinion (or doesn't matter) Response Count

Certificates 44.2% (42) 16.8% (16) 38.9% (37) 95

Lapel Pins 52.0% (51) 13.3% (13) 34.7% (34) 98

Other (please specify) 15

3. Did you attend the volunteer appreciation Pirates Spring Training baseball game in March, 2009?


skipped question 1


Yes (proceed to Question 4)

18.8% 19

No (Proceed to Question 8)

81.2% 82

4. How would you rate the event? (1- Very good, 5- Didn’t enjoy)


skipped question 83

1 2 3 4 5 Response Count

Rate 63.2% (12) 15.8% (3) 5.3% (1) 10.5% (2) 5.3% (1) 19

5. Did you pay to park at McKechnie Field or ride the MCAT (bus) transportation provided?


skipped question 82


Paid to park

5.0% 1

Rode MCAT

70.0% 14

Other

25.0% 5

Comments/Responses to Question 5:

Drove myself because we are season ticket holders and had a parking pass.

Did not go.

Did not attend.

Rode my bicycle

Parked at my attorney’s office and walked.

6. What did you like about the event?


skipped question 85

Response Count

17


The game- 12

Bus/Not worrying about parking- 4

Meeting other volunteers- 4

More relaxed atmosphere- 1

Nice change from the luncheon – 1

Lunch- 3

Out of town/Didn’t go – 2

7. What didn’t you like about the event?


skipped question 92

Response Count

10


Hard seats – 1

Unable to set with friends that were assigned seats far away – 1

Game-1

Nothing- 4

Lunch – 3

Not family friendly regarding cost- 1

Sound system- 1

8. If you did not attend the baseball game, why didn’t you?


skipped question 19


Schedule Conflict

50.6% 42

Didn’t receive RSVP

13.3% 11

Didn’t want to go

20.5% 17

If other (please specify)

15.7% 13

9. Have you attended the volunteer luncheon at the Civic Center in a past year?


skipped question 1


Yes

51.5% 52

No

48.5% 49

10. Which of the two events did you prefer?


skipped question 36


Luncheon at Civic Center

66.7% 44

Spring Training Baseball Game Event

33.3% 22

Comments 12

11. Do you have other suggestions for a volunteer appreciation event?


skipped question 66

Response Count

36


Baseball, if family can be included- 3

Lunch at the Crosley- 1

Simple thank you/Nothing- 2

Dinner cruises – 1

Different tiers of awards (ex. Presidential Award for lifetime volunteer service)

Provide a variety or combination of things- 1

Program that involves the attendance of local government officials

Dinner- 1

Picnic at preserve, park or beach- 8

Letter of appreciation- 1

Free pass to local attraction or restaurant-1

Mention in the newspaper- 3

Donate money to another program- 3

Small get-together in each department, with a small snack, such as coffee and

cake or something, with the department head saying a few words- 1

A visual summary of volunteer efforts could be provided (PowerPoint or video) to

volunteers and for broadcast

Volunteering with knowledgeable person..ie: archaelogist, biologist. Like learning

and being part of group learning...volunteer as payback;

12. In what department of Manatee County Government do you volunteer?


skipped question 11

Response Count

91


Agricultural and Resource Conservation- 39

EMS Auxiliary- 4

Natural Resources- 27

Neighborhood Services-13

Community Services- 6

Manatee County Sheriff- 1

Parks and Recreation- 5

Planning- 4

13. What activity do you participate in as a volunteer?


skipped question 15

Response Count

87


Master gardening activities (pruning, classes etc.)- 19

Advisory boards- 24

Knitters & Crocheters Guild- 4

Park related work (pulling weeds, closing park etc).- 6

Preserve Related Work (Rangers, patrol etc.)- 17

Photography- 2

Contribute funds- 1

Ag Leaders- 11

Medical support- 3

14. Why do you volunteer?


skipped question 11

Response Count

91


Enjoy helping others- 48

There’s a need-16

Doing my part to make a difference- 7

Hope to get a job- 2

To learn/educate- 2

Self improvement- 2

To meet certification standards-1

Meet people- 7

Want to see services expand- 1

15. About how many hours per year do you estimate you volunteer for Manatee County Government?


skipped question 0


Less than 25

31.4% 32

26 – 50

15.7% 16

51 – 100

19.6% 20

101 – 250

19.6% 20

251 – 500

13.7% 14

Regular mail responses (mail) with comments and charts




Yes

92.8% 64

No

7.2% 5



skipped question 0


Certificates 54% (34) 27% (17) 19% (12) 63

Lapel Pins 50% (29) 27.6% (16) 22.4% (13) 58



Presidents Award- 1

Haven’t received either- 1

Shirt- 1

Thank you card and/or certificate- 1

Thanks, but save the money- 3

Letters acknowledging hours- 1

Something more useful (mug, money clip, pen etc)- 2

Personal thanks- 1





22.5% 16


77.5% 55




26.7% (11)

18.8% (3) 12.5% (2) 0% (0) 0% (0) 16




Paid to park

29.4% 5

Rode MCAT

58.8% 10

Other

11.8% 2



Response Count

19


The game- 3

Socializing with other volunteers- 4

Weather- 1

Free- 1

Fun experience- 7

Recognition of volunteers- 1



Response Count

11


Seating- 4

Nothing- 3

Didn’t like the game match up- 3

Weather- 1




Schedule Conflict

29.1% 16


16.4% 9

Didn’t want to go

45.5% 25


9.1% 5




Yes

60.9% 42

No

39.1% 27





81.6% 40


18.4% 9

Comments 4


Neither. Use money to improve various facilities- 1

Either- 2

Both- 1



Response Count

15


Picnic at Crosley, Park or Preserve- 3

Media Coverage- 1

Museum/Planetarium Day event- 2

Don’t spend the money- 1

Dance- 1

Card and flower- 1

Award Ceremony – 1

Each department should have a recognition event- 3

Discount off dues- 1

Rays game- 1



Response Count

77


Agriculture and Conservation- 9

Neighborhood Services- 43

Building- 2

CVB- 6


Public Safety- 2


Natural Resources0-1

Elections- 1

Planning- 1

EMS- 1



Response Count

73


4H Foundation- 8

Elections- 1

Advisory Boards- 11

Library duties (shelving, repairing etc)- 40

Master gardener- 2

Crime watch- 1

Children’s Summit- 1

Preserves- 2

Parks (coaches etc.)- 4

EMS- 2

Tourist Info at Tour Desk- 1



Response Count

87


I like to give back to the community and help others- 45

Libraries are important- 7

Enjoy it- 26

Meet people- 7

Learn- 2




Less than 25

11.9% 8

26 – 50

10.4% 7

51 – 100

37.3% 25

101 – 250

22.4% 15

251 – 500

18% 12

Regular mail responses (web) with comments and charts



skipped question 0


Yes

84.9% 45

No

15.1% 8



skipped question 0


Certificates 46.2% (24) 17.3% (9) 36.5% (19) 52

Lapel Pins 30.0% (15) 26.0% (13) 44.0% (22) 50




skipped question 0



28.3% 15


71.7% 38



skipped question 38


Rate 26.7% (4) 26.7% (4) 6.7% (1) 33.3% (5) 6.7% (1) 15



skipped question 37


Paid to park

18.8% 3

Rode MCAT

43.8% 7

Other

37.5% 6



skipped question 39

Response Count

14


Game- 4

Network with other volunteers- 1

Fun experience- 5

Lunch- 4

Bus ride- 3



skipped question 40

Response Count

13


Lunch- 2

Seating- 5

Nothing- 1

Game- 4

Weather- 1



skipped question 14


Schedule Conflict

46.2% 18


15.4% 6

Didn’t want to go

23.1% 9


15.4% 6


Wasn’t a volunteer yet- 2

Unnecessary expenditure- 1



skipped question 0


Yes

47.2% 25

No

52.8% 28



skipped question 26



66.7% 18


33.3% 9

Comments 15


Neither- 2



skipped question 31

Response Count

22


Scholarship- 1

Ad/story in paper- 1

Letter and certificate- 2

Department of volunteer should provide thanks- 1

Award ceremony- 1

Picnic in park- 2

Business card or form of ID- 1

Free concert or something similar- 1

Appreciation is enough/Save the money- 5

Baseball (with better lunch option)- 1



skipped question 3

Response Count

50



Elections- 1

EMS- 6

Civic Center/Crosley- 1

Ag Center- 5

Clerk of Court- 1

Non-profits- 1

Safety Council- 1

Building- 2




skipped question 2

Response Count

51


Library Duties (shelving, repairing and processing books)- 31

CERT/Red Cross- 8

Clerk- 1

Health Council- 1

Advisory Board- 3

Master Gardener- 1

AG Guilds- 2

Parks (sports, captains)- 2



skipped question 3

Response Count

50



Duty to give back to the community- 27

Looks good for college application/scholarships/graduation requirements- 7

Meet people- 2



skipped question 1


Less than 25

19.2% 10

26 – 50

15.4% 8

51 – 100

25.0% 13

101 – 250

30.8% 16

251 – 500

9.6% 5

Summary Report




Yes

90.1% 200

No

9.9% 22




Certificates 47.6% (100) 20% (42) 32.4% (68) 210

Lapel Pins 46.1% (95) 20.4% (42) 33.5% (69) 206





22.2% 50


77.8% 175




54% (27) 20% (10) 8% (4) 14% (7) 4% (2) 50




Paid to park

17% 9

Rode MCAT

58.5% 31

Other

24.5% 13



Response Count

56


The game- 19

Socializing with other volunteers- 9

Fun experience- 13

Lunch- 7

Bus ride- 7

Recognition of volunteers- 1



Response Count

31


Seating- 11

Nothing- 8

Game match up- 8

Weather/Too hot- 2

Sound system- 1

Not family friendly regarding costs- 1




Schedule Conflict

42.9% 76


14.7% 26

Didn’t want to go

28.8% 51


13.6% 24




Yes

53.4% 119

No

46.6% 104





71.8% 102


26.2% 40



Response Count

65


Save the money- 26

Volunteer Tiers/Levels- 3

Departments should thank the volunteers- 5

Awards Ceremony- 3

Picnic at Crosley/Park/Preserve- 14

Simple acknowledgement (includes a letter acknowledging hours, a card,

personal thanks or flower)- 8

Scholarships- 3

Dance/concert- 2

Baseball (with better lunch options, open to guests or with the Rays playing)- 5

Business card/Form of ID- 1

Public recognitions (newspaper, media coverage)- 8

Donate the money to other things- 3

Useful items (mugs, shirts, free pass to restaurants/local attractions, hats etc.)- 4

Bring in knowledgeable people to work alongside volunteers- 1

Combination of things- 1

Discount off dues- 1



Response Count

219


Agriculture & Conservation- 53

EMS- 11

Natural Resources- 30



Manatee county Sheriff’s Office- 2

Parks & Recreation- 10

Planning- 5

Convention & Visitors Bureau- 7

Clerk of Court- 3

Nonprofits- 1



Response Count

206


4H Foundation- 25

Master gardener- 22

Advisory board- 39

Park (coaches, etc.)-12

Preserve (park rangers, weed pullers etc)- 19

Photography- 2

EMS- 11

Library duties (shelving, repairing and locating books)- 71

Contribute funds- 1

Elections- 1

Crime watch- 1

Children’s Summit- 1

Tourist desk- 1



skipped question 3

Response Count

50


Self-improvement- 6


To meet other people- 16

Meet certification standards- 1

Hope to get a job- 1

There’s a need- 57

Looks good for college/scholarship applications- 7




Less than 25

22.6% 50

26 – 50

14% 31

51 – 100

26.2% 58

101 – 250

23.1% 51

251 – 500

14% 31

volunteer survey results (repaired)

Documents

regular mail responses

email distribution responses

regular mail responses

volunteer service

web response

volunteer recognition

ways of distribution

skipped question