Lifeline WA Volunteer

Survey Results

2019

The Survey

The volunteer survey was conducted betweenThursday 1st to Monday 16th August 2019

Survey response rate:

201961 out of 176 volunteers participated in the survey (34%)

201881 out of 152 volunteers participated in the survey (53%)

• Overall, volunteers have consistently high engagement and positive experiences of working with Lifeline WA.

• 100% of survey participants believe their volunteering is important to Lifeline WA.

• 92% of volunteers intend to continue volunteering for Lifeline WA.

• A lack of consistency with ISS was a common topic in comments sections.

• 39% of volunteers do not believe poor performance is dealt with effectively by In Shift Team (Line Management Q.5).

Key Findings

0

5

10

15

20

25

Less than 1 year

1 to 3 years 3 to 5 years 5 years or longer

Tenure as a volunteer

0

10

20

30

40

50

More than once a week

Around once a week

About once every two

weeks

About once a month

Frequency of volunteering

Volunteer for other organisations?

Yes

No

33%

67%

Method of commuting to volunteer shifts

Drive Walk Public Transport Cycle Other

80% 0% 15% 2% 3%

?

Volunteer statistics

84%

87%87%89%

69%

84%

67%

58%

79%

86%

80%

77%

55%

60%

65%

70%

75%

80%

85%

90%

2019201820172016

Employees

Volunteers

Overall

Engagement over time

Top 5 motivators for volunteers:The top motivators represented 48% of all motivators selected.

11%Positive

contribution to my

community

10%Developing skills

and knowledge

10%Helping others in

their time of need

9%Volunteering life

balance

9%Being with

someone in their

time of need

What motivates volunteers

What is most important to volunteers

Volunteers Frequency %

1. Supportive (3) 29 16%

2. Rewarding (2) 28 15%

3. Challenging (1) 28 15%

4. Belonging (4) 15 8%

5. Inspiring (5) 12 7%

6. Committed (6) 11 6%

7. Valuing (7) 8 4%

8. Respectful (8) 8 4%

9. Nurturing (9) 8 4%

10. Mentoring (11) 5 3%

Volunteers describing culture

Role and EmpowermentRole & Empowerment

I understand what I am expected to achieve in my role/volunteering

I believe my role/volunteering is important to Lifeline WA

I have the information and resources I need to do my role/volunteering well

I am given the freedom I need to do my role/volunteering well

My role/volunteering work makes good use of my unique set of talents and capabilities.

The amount of work/volunteering expected of me is reasonable.

I have not experienced any negative impacts to my health in the past twelve months because of my role/volunteering

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

__

92

% 9

3%

10

0%

95

% 9

0%

89

% 8

9%

87

%% fav

Learning and Career Development

Learning & Career Development

I receive the learning and development I need to do my role/volunteering well

The type/mix of Professional and In-Service Development opportunities is right for me

I value the opportunity for Clinical Supervision

I believe I could achieve my personal objectives at Lifeline WA

__________________________________8

5%

93

% 8

2%

73

% 8

3%

% fav

Line Management

0 20 40 60 80 100

Overall, I have a good working relationship with TheIn-Shift Team.

I receive regular, constructive feedback on myperformance in my role from The In-Shift Team

The In-Shift Team provide effective coaching

The In-Shift Team deals effectively with poorperformance

The In-Shift Team represent a positive role model

I receive recognition from The In-Shift Team when I doa good job

I get the support I need from The In-Shift Team

The In-Shift Team really listens to what I have to say(my ideas, opinions and concerns)

%

% fav 88%current survey

Fairness and Respect

Fairness & Respect

I feel that vacancies in Lifeline WA are advertised fairly

I would feel confident to report unacceptable behaviour at Lifeline WA

I am treated very fairly in Lifeline WA

My ideas and suggestions count at Lifeline WA

I feel appreciated and valued for what I do here.

________________________________________8

9%

88

% 8

8%

92

% 8

4%

93

%

% fav

Stress and Work-Life Balance

0 20 40 60 80 100

I am able to volunteer in a flexible way when Ineed to

I am able to achieve the work-life balancethat is right for me at Lifeline WA

If I feel under pressure, I feel confident to goand ask for help

I regularly have to volunteer more than mycontractual/agreed hours

%

% fav 92%current survey

Teamwork and Cooperation

% fav

Teamwork and Cooperation

The In-Shift Team does not tolerate bullying or harassment

I feel different departments within Lifeline WA work effectively together

______________________7

2%

84

% 6

1%

72%

current survey

Pay and Benefits

Q. I am satisfied with the benefits offered at Lifeline WA

% fav

Communication

Communication

I feel well informed about matters that affect me

There is good communication between leaders and volunteers

I can access Lifeline WA related information when I need it

__________________________8

2%

83

% 7

4%

88

%

% fav

0 20 40 60 80 100

I believe leaders are managing Lifeline WAeffectively

I feel that leaders are approachable

I feel comfortable reaching out toOrganisational Management

Leadership and Direction

% fav

%

81%current survey

Safety

Safety

I feel the overall working environment at Lifeline WA is safe, both mentally and physically

I feel safe entering and exiting the building

______________________7

7%

93

% 6

1%

% fav

Engagement

Engagement

Overall, how satisfied are you with your experience volunteering with us?

How likely is it that you would recommend Lifeline WA as a place to work. Or volunteer to people like you?

Have you recommended volunteering with us to anyone in the past?

I feel proud to volunteer for Lifeline WA

I feel like I really belong at Lifeline WA

I am very satisfied to volunteer at Lifeline WA

I am motivated to ‘go the extra mile’ by Lifeline WA

I feel inspired to do the best I can at Lifeline WA

________________________________________________________8

4%

82

% 5

6%

80

% 9

8%

89

% 9

5%

82

% 9

3%

% fav 84%current survey

Volunteer Questions

Volunteer Questions

I feel accreditation requirements for Crisis Supporters to be reasonable

How effective do you find the following?The functionality of Crisis Support CONNECT

How effective do you find the following?The functionality of the referral database

__________________________6

8%

79

% 8

0%

47

%

% fav 68%current survey