virtuoz's pitch

Laurent Landowski 32 rue Mogador, Paris 75009 +33 1 82 83 93 00 [email protected]

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Laurent Landowski32 rue Mogador, Paris 75009+33 1 82 83 93 [email protected]

IN ACTION

KEY FIGURES

Leading Provider of Virtual Agent Solutions

10M conversations/month on our hosted platform

Created in 2002, Series A with Galileo Partners in 2006, Series B with MDV in 2008

75 employees —12 nationalities

Offices in San Francisco, New York and Paris

VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500 EMEA

WORKS WITH WORLD CLASS LEADERS

Provide a superior customer service experience

E-Deflection: Reduce costs and increase customer support productivity

E-Sales: Increase top-line revenues via cross-sell/upsell

Stop users from leaving the site frustrated “Silent Sufferes”

OUR CLIENT PRIORITIES

WHAT A VIRTUAL AGENT CAN DO

Engages Interactive conversation

Answers complex questions

Provides contextualized & personalized answer

Escalates the user to an human channel if needed

Does actions for user

OUR VISION

Thanks

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