virtual systems
TRANSCRIPT
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Running Uphill on Purpose
Keeping Pace with the Changing User Demands of the Information Age
Jennifer [email protected]
Presentation for Virtual Services/Systems LibrarianKennesaw State University Sturgis Library
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I like to run.
Photo: Zulu Racing
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Photo: National Park Service
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Hills are a game changer.
In RunningA runner can be doing well,
but then along comes a hill.
Some runners can speed through hills, some keep their pace, and others fall behind.
Energy level and training determine which of these scenarios results.
(Armstrong, 2011)
In TechnologyWhen changes in
technology occur, they require libraries to rethink their strategies.
Librarians must constantly be running to keep pace or speed ahead with user demands for technology.
Budget and preparation determine how well libraries adapt.
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Seeking “hills” on purpose…
Will make libraries better.
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Association of College and Research Libraries
2012 Top Trends in Academic Libraries
http://crln.acrl.org/content/73/6/311.full
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Information Technology
“Technology continues to drive much of the futuristic thinking in libraries.” (ACRL Research Planning and Review Committee, 2012, “Information technology,” para. 1)Libraries are challenged to fulfill “people’s desire for
information and access to social media and networks anytime/anywhere” (ACRL Research Planning and Review Committee, 2012, “Information technology,” para. 1)
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Social Media
(Burkhardt, 2010)
(Gaha & Hall, 2012)
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Social Media
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Social Media
“Social media provides another vein in which to market new library products or initiatives.” (Burkhardt, 2010, para. 2)
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Marketing the Sturgis Library Using Social Media
Services
• Events (book sale)
• Info about instruction sessions
• Solicit feedback
• Changes in library technology
Resources
• LibGuides
• Featured databases
• Featured books
• Links to other online resources
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Mobile Devices
“Mobile devices are changing the way information is delivered and accessed.” (ACRL Research Planning and Review Committee, 2012, “Mobile environments,” para. 1)
“More than two-third of [students who own mobile devices] use the devices for academic purposes” (ACRL Research Planning and Review Committee, 2012, “Mobile environments,” para. 1)
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@Mobile Apps/Sites
• PubMed for Handhelds• WorldCat Local• RefMobile (RefWorks)• EBSCO Databases• Lexis Nexis Academic• Library mobile site
(Kennesaw State University Sturgis Library, 2012)
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Mobile Apps/Sites
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Mobile Apps/Sites
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Targeted Apps
North Carolina State University
WolfWalk Project – self-guided walking tour of the schools campus.
Uses images from university archives.Allows people to experience the value of the
collection.
Webcams – Running cameras placed strategically in areas where students might want to monitor them for crowds.
Study spaces.Library coffee shop.
(Sierra, 2010)
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@Targeted Apps
• List study and computer use locations that are currently open (library, student center).
• Webcams that show occupancy of study rooms in Owl Space and 3rd floor.
• Study room reservation mobile site or app that students can go to directly and is easy to view on smaller screens.
?
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Convenience“Convenience affects all aspects of information seeking – the selection, accessibility, and use of resources.” (ACRL Research Planning and Review Committee, 2012, “User behaviors and expectations,” para. 1)
Libraries are “competing for user attention,” “hard to use,” “the last resort,” and “inconvenient.” (ACRL Research Planning and Review Committee, 2012, “User behaviors and expectations,” para. 1)
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The library website…
Should be convenient.
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Convenience
Website Searching
Search boxes should be given “priority placement” on the website (Swanson & Green, 2011, p. 223)
Develop search toolbars so students can search the site directly in their Web browsers
Current library patrons have little patience for complex searching. (Swanson & Green, 2011).
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Web Design Best Practices
• No library jargon• A help link on every page• Main content gets the most space• Minimal use of graphics• Organize information in various ways (Jasek, 2004)
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Convenience
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Convenience Work with GIL service site, database vendors, library & campus IT to troubleshoot
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Questions?
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Seek out technology.
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Thank you!
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ReferencesACRL Research Planning and Review Committee. (2012). 2012 top trends in academic libraries: A review of the trends and issues affecting academic libraries in higher education. American Library Association. Retrieved from: http://crln.acrl.org/content/73/6/311.full
Armstrong, Kristin. (2011). Mile markers: The 26.2 most important reasons why women run. Emmaus, PA: Rodale Books.
Burkhardt, A. (2010). Social media: A guide for college and university libraries. College & Research Libraries News, 71(2), 10-24. Retrieved from: http://crln.acrl.org/content/71/1/10.short
Gaha, U., & Hall, S. (2012, October). Sustainable use of social media and electronic resources in libraries. [PowerPoint slides]. Slides presented at the Georgia Council of Media Organizations conference, Macon, GA.
George, C. A. (2008). Designing the website – participatory design. User-centered library websites: Usability evaluation methods (pp. 97-108). Oxford: Chandos Publishing. Retrieved from: http://works.bepress.com/cgi/viewcontent.cgi?article=1009&context=carole_george
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References, cont.Jasek, C. (2004). How to design library Web sites to maximize usability. [Pamphlet]. San Diego, CA: Elsevier. Retrieved from: http://www.elsevier.com/framework_librarians/LibraryConnect/lcpamphlet5.pdf
Kennesaw State University Sturgis Library. (2012). Mobile & software. Retrieved from: http://kennesaw.edu/library/services/widgetsAppsSoftware.html#
Sierra, T. (2010). Opportunities for mobile-enhanced library services and collections. [PowerPoint slides]. Retrieved from SlideShare website: http://www.slideshare.net/tsierra/opportunities-for-mobile-enhanced-library-services-and-collections#btnNext
Swanson, T. A., & Green, J. (2011). Why we are not Google: Lessons from a library Web site usability study. The Journal of Academic Librarianship, 37(3), 222-229. Retrieved from: https://www.evernote.com/shard/s7/sh/450c865e-83ad-40bb-9f4e-4f0e8d187872/9056a4a4877a8647823d1de9a2c402ac/res/f0431bd8-c160-432f-9f02-c749a3b9cb15/sdarticle.pdf