virtual onestop / virtual lmi feature enhancements in v12 ...€¦ · confidential – geographic...

Confidential – Geographic Solution, Inc. page 1 of 28

Virtual OneStop® / Virtual LMI Feature Enhancements in V12.05 R (from V12.0) The enhancements to Virtual OneStop® in version 12.0 can be summarized as several significant areas of improvement for all users for easy access to and control of their feature navigation, as well as many improvements for each specific user (Individuals, Employers, Staff, and Administrators). The brief summary below is followed by tables to indicate the full feature enhancements organized by the user type and default path in the system.

• All Users: All users can quickly return to their Dashboard, from anywhere in version 12.05, including from the home page. • Individual User: Individual users have more options and prompts at the end of registration and at the end of building a resumé .to move to their Dashboard, begin job searches, begin new

resumés or delete old ones. Occupations drill downs not include quick links to desired occupations as well as recently selected occupations. • Employer User: Enhanced Resumé and Candidate search tools now tab include the ability for the employer to search by Desired Occupation, by Employment History, or by both and allow

employers to incorporate WorkKeys scores in their jobs. . • Staff User: Ability to identify and track Veterans and their services more easily (including a flag icon, and Service Tracking indicator by the individuals name in the Currently Managing areas)

The staff will have many additional capabilities including the following:

Ability to manage WorkKeys skills for Soft Skills Assessments – Performance Assessments, Ability to manage WorkKeys skills for Soft Skills Assessments – Talents Assessments Ability to find individuals in searches using the same WorkKeys skills for new Soft Skills Assessments Ability to “Return to Your Dashboard” through a button at the bottom of many screens, such as the Individual Profile, General Information tab An improved selection control for associating Institution Access to a Provider User when staff is managing providers. Additional Summary Reports (including Trend Reports) and improvements to Detail Reports. Additional 12.0/12.05 training videos in the Learning Center for staff

• Admin User:

•

Two parameters control whether service tracking is turned ON (green) or turned OFF (red) for the staff member assisting an individual, and whether a staff member can change this default for the individual they are assisting. off.

Analyst User: Registered analysts now have more abilities than guests, including enhanced abilities to control the display of confidential/suppressed data on the screen for selected data sessions. When analysts register they also have the ability to receive messages from staff through their communication center.

Note: In some instances, a link

to a figure is included at the end of the description (when a graphic may help). Version 12.05 is closely related to and builds on functionality in version 12.0. Users reviewing these notes should also review the Version 12.0 Feature Enhancements notes. Some features enhanced for v12.05 may have been implemented in a late deployment of 12.0 or 11.1 for specific customers.

All Users

Module (Left Nav. bar)

Component (fly-out / menu selection)

Sub-component (fly-out, page or feature)

Description of Feature

Home

Home Page

N/A A quick link exists to return to their Dashboard, when any user clicks to navigate to the Virtual OneStop Home Page.

Individual User





Registration Individual Registration Screens

In preparation for a Full registration option to link with UI systems, the standard Individual Registration process and screens have been improved in performance and the final Registration Confirmation screen has

Virtual OneStop® Feature Enhancement Release Notes – V12.05 (from V12.0)

Confidential – Geographic Solutions, Inc. page 2 of 28

Individual User





been improved to enable access to My Dashboard , Job Search, and Resumé Builder, as well as links to Unemployment services, Assistance Center, and Veterans Services.

• Internal Note: The OPC is for Individual Registration - FL- Full Initial Self Service Registration. But since

no customer is actually turning that on for 12.05, currently, I didn’t want to list that as a feature. Therefore, only the differences I see in standard registration are listed above.



Individual User





Registration

Individual Registration Screens

For customers who have their system’s Individual Registration configured to allow the checkbox for individuals to indicate “I do not wish to provide my Social Security Number” on the initial registration page, a new feature allows a system switch to be set so that when an individual checks the box, a pop-up message is displayed.

The text for the popup alert , displayed when an individual does not provide SSN on individual registration, is custom Alert text that can be entered in the Admin site the client. For this two new parameters apply, one for English and one for Spanish. The parameters are set in the Admin application under System Settings > System Defaults > Individual Parameters, as Message to display when someone selects not to supply their SSN – English and Message to display when someone selects not to supply their SSN – Spanish .

• Internal Note: The parameter DB names are SYS_APP_PSUEDO_SSN_PROMPT_MESSAGE_E, and SYS_APP_PSUEDO_SSN_PROMPT_MESSAGE_S.

My Workspace

My Resources My Background

The Start the Background Wizard button is not at the top and the bottom of the Background tab, and the Return to Your Dashboard button is added to the very bottom of the screen.

My Workspace

My Resources My Appointments Although the screen and selection for viewing the Appointments center is most commonly desired as a calendar, an enhancement allows individuals to also select a Detailed List View as well as a Calendar View from a pull down list.



Individual User





Quick Menu

Job Search Search Results – by Employer

On the search results screen for a Job Search by Employers, the job openings number on the right is now the hyper link to specific jobs. The employer name is no longer the hyperlink..

Quick Menu

Job Search > Quick Job Search

Occupation Selection

[Desired Occupation]

The Occupations drill down is a common Virtual OneStop one stop tool, which appears as a link in many screens, such as the Select an occupation link on the Quick Job Search screen. This tool has been enhanced to include the individual’s desired occupation along with the recently selected occupations, as link above the Occupation Selection tabs.

Quick Menu

Resumé Builder [resumé completion] The enhanced capability can now be configured in a customer’s system, to turn on the ability for an individual to see matching job postings in the system based on their newly created resume. When this switch is turned on, a list of job postings will appear immediately after a new resume is entered into the system.

A page will display after the resume is completed/ saved which provides the following options:

• Search for jobs based on the information in this resume

• Edit the saved resumé • View all your resumes • Create another resume • Return to your Dashboard



Individual User





Quick Menu

Resumé Builder [resumé preview page] At the bottom of the screen for previewing the resumé layout, and editing the resumé, there is now a Delete Resumé link, along with the controls to Save or to Print the resumé.

Quick Menu

My Portfolio >

My Individual Profiles

Self Assessment Profile,

Workplace Skills tab

The staff’s view and abilities for WorkKeys have been significantly enhanced, as indicated in the staff section under Case Management Profile, Assessments, including new Performance and Talent Assessments and a redesign of the screen for 4 areas.

The Workplace Skills tab supplies the Individual user with the same capabilities they had before for reviewing their WorkKeys assessments. They will not see any Performance and Talent Assessments, but they will still see their foundation skills assessment, which are now displayed to them in the two areas for National Career Readiness Certificate Assessment and Other Foundational Skills Assessments. They can click the Review WorkKeys® Scores

Note: Staff can now record a score of less than 3 for the Career Readiness Certificate Assessments. If the score recorded is less than 3, then that line will not appear to the individual on this tab.

link to change scores temporarily and find matching occupations, without saving the changes.



Employer User





Quick Menu

Candidate Search Advanced Resumé Search The Advanced Resumé Search tab includes the ability for the employer to search by Desired Occupation, by Employment History, or by both (rather than the previous criteria of only desired occupation). This means that the employer can search for candidates/resumés based on an occupation the candidate has listed as their desired occupations and/or one they have experience with from their employment history listed in their resumés..

Registration

Employer Registration Screen

Separate Employer registrations screens have been combined to cover the Login Information through the Benefits Offered areas in to a first scrolling registration screen..

Registration

Employer Registration Screen, Employer Name

The Employer Name entry is now linked to NAICS, to enable an auto-complete, so that as employers enter their name s, they can see and pick from displayed listings. If they see and select their NAIC S listing, associated data such as address and contact information will be auto-filled based on the NAICS database.

Registration

Employer Registration Completion/Confirmation

An employer completion/confirmation screen has been improved to enable access to the My Employer Dashboard options.



Employer User







Staff User





Manage Individuals – Assist an Individual

Left Navigation Menu

Currently Managing [for veterans]

Two options have been added to the Currently Managing left-navigation menu group (which identifies the individual the staff member is assisting). These enhancements allow the system to be configured for how an individual’s name is displayed and how the serviced tracking controlled by staff . The two configurable options are:

• A flag icon is displayed by the name when the individual is a veteran. • A link is enabled to set staff services recording to on or off, and to let staff

turn on/off writing services while managing a specific individual (e.g., a veteran) .

The second option will display an indication of whether service tracking is turned ON (green) or turned OFF (red) for the individual who is a veteran . For the second option, there are two parameters controlling the feature. See the Admin section for the System Settings and the Staff Settings parameters related to this feature. Admin User on page 15 also.


Individual Search Criteria screen > More Search Options

Assessment Criteria

[WorkKeys]

New areas /fields have been added to the Individual Search Criteria screen corresponding to new features associated with the individuals’ WorkKeys assessments .

This includes the ability to use search criteria corresponding to the individual’s scores for the new Soft Skills , including:

• Performance scores such as: Performance Overall Performance /Risk Reduction: Performance /General Work Attitude

• Talent assessment scores such as: Customer Service Orientation Managerial Potential Team Work Work Discipline

This scores can be criteria for finding an individual that is combined with any other individual search criteria.



Staff User






My Individual Profiles > Personal Profile

General Information Tab, Login Information area

The Login Information area now includes a link for changing the individual’s User Name., as well as a link to change the individual’s password. From these links, the staff member can change an existing user’s current user name to a new user name, and change their password to a new password.


My Individual Profiles > Personal Profile

General Information Tab, bottom of screen

The bottom of the General Information Tab has a Return to Your Dashboard button to make it easier for staff to quickly go from this screen to their dashboard.

This button is also added to several other screens where it is as useful, or more useful, to go to the staff dashboard than to the Staff Services men available from a previous button at the bottom of the screen.


Staff’s Profiles > Case Management Profile

Programs Tab

WIA Program

WIA Program Application Information

On the WIA application, under the application eligibility tab, a verify button/link can be enabled (as a configuration options, per customer). This will enable the standard verification link, and identification of documentation, when a staff member selects "Yes" for the question “Applicant meets the LWIA Adult Priority for Services definition?´ . Also under the drop down box, can we add "appropriate documentation in the file." The configuration options is currently only switched on for one customer, but can be turned on for other customers in 12.05.



Staff User






Staff’s Profiles > Case Management Profile

Assessments Tab

WorkKeys Selection

Several areas and controls have been added with recent additions for WorkKeys performance assessments. This includes adding a Talent Assessment Profile that will be added to the Career Readiness Certificate, as well as several other enhancements. Among them are the following:

• Display/Entry screen has been re-designed. • Career Readiness assessments now allow

scores < 3. • National Career Readiness Certificate Levels

will now auto-populate. • Performance and Talent assessments (soft

skills) have been added. • Staff can now search for individuals by

Performance and Talent assessments.

The redesigned layout of the WorkKeys includes the arrangement of the WorkKeys assessments into groups as summarized below. See the sample figures, starting with WorkKeys – New Layout, Four Areas ,

National Career Readiness Certificate Assessments (the first three Foundational Skills)

for more details.The previous WorkKeys display/entry screen has been re-designed with four sections:

Other Foundational Skills Soft Skills Assessments – Performance

Assessments Soft Skills Assessments – Talents Assessments National Career Readiness Certificate Levels will now auto-populate.

• In each of these assessment sections, links can: Define specific assessments Define necessary abilities to obtain a specific score Reset scores for a specific assessment Reset all scores for a specific assessment section

• Scores less than 3 can now be recorded for CRS assessments • Performance Assessments can record measurement of personal behavior and attitudes • Talents Assessments can record measurements for compound personality attributes that can help

predict success across broad outcomes • All of the measurement can be used as criteria for staff searching for individuals to assist



Staff User





Manage Providers – Assist a Provider

Assist a provider [with a PS-CRS provider type]

SSEP tab,

Program / Service Cost Detail section

To reduce confusion, text has been added to the Self Service Education Programs cost details page for a provider, indicating that $0.00 amounts are permitted.

The screen will say, “Note: $0.00 is permitted for cost fields in the Self Service Education Services cost details screen.”

Manage Providers – Assist a Provider

Assist a provider [with a PS-CRS provider type]

The drop down selection list for associating Institution Access to a Provider User can become extremely long. The drop-down list has been replaced with a friendlier search for the institution, as a control for associating Institution Access to a Provider User when staff is managing providers

Reports

Summary Reports Master Summary > Staff Activity Summary

This report has been modified to count resumes based upon new columns added to the resume table that will identify if the resumé was created by Staff (assisting the individual) or by the Individual, as part of enhancing the ability to track when a resume is created by the individual or created by staff.

Reports

Summary Reports Master Summary > Detail Master Summary

This Detail Master Summary Report has been enhanced to allow staff to further filter reports for WIA by the sub-titles under that program (e.g., Older Youth, Adult, Dislocated Worker) in the same way that the reports for Enrolled Individuals and Services to Individuals currently do.

See Detailed Master Summary Report, Sample WIA Expansion

for a screen figure.

Reports

Summary Reports Trend Reports The new collection of Summary Reports, is now organized in four report areas, including Trend Reports. The Trend reports include trend reports for Individuals, Employers, and Jobs, organized in three groups:

(under a miscellaneous summary grouping), along with the 7 summary reports under a master summary grouping), and summary dashboard reports..

• Monthly: includes registered individuals, registered employer and job reports for monthly comparisons and trends.

• Quarterly: includes registered individuals, registered employer and job reports for comparisons. • Yearly: includes registered individuals, registered employer and job reports for yearly comparisons and

trends.

See Trend Reports (Sample Job Opening Comparison Report) for the Trend Reports menu and a sample report figure.



Staff User





Reports

Detailed Reports Miscellaneous Reports > Contact Reports

The contact reports now include the ability to pull ability a contact report for individuals based upon the program and/or customer group (with the ability to select multiple customer groups) for the individual contact reports. See Contact Report, Registered Individuals for a screen figure.

Reports

Detailed Reports Employer Reports > Job Order Reports > Internal > List

This Job Order report has the Job Search area criteria enhanced to allow multiple county selection..

See Job Order Report List, Multiple for a screen figure.

Reports

Detailed Reports Services Reports > Services Provided Individual

[WP - Special Programs]

This report has been modified so that there can be a filter under WP, when applicable, for Special Programs, similar to the Subprograms filter under WIA or TAA Program Types. When staff is running a “services Provided by Individual” report and choosing Wagner Peyser, they can filter for any special programs that have been configured for their customer deployment.

I.e., if staff picks WIA ,or TAA, then standard sub-program options appear for selection. With the new enhancement, when staff picks Wagner-Peyser, then this feature will work with special programs or sub-programs defined through the appropriate look-up tables, or generic programs, as part of the customer deployment, to display filters for those programs. This can be adjusted as situations arise, such as new grants that are associated with WP for that customer through look-up tables or Generic programs . Below are two examples of the drop –down for customer deployments.



Staff User





Reports

Details Reports >

Miscellaneous Reports > Equal Employment Opportunity Reports > Messages Sent Report

An enhancement to reports gives staff the ability to report on Messages sent to customers via "Manage Messages". Whenever staff sends a message to a customer the system writes a line-item entry in the Chronological Case History on the Summary Tab. Reports now provide the ability to aggregate these message and create a report on how many messages were sent by a specific Case Manager, from a specific Local Office, with a specific subject line, etc. A sample of the report results layout is shown below.

I



Staff User





Other Staff Services

Staff Online Courseware Learning Center The learning center includes updated videos to watch, for version 12.0 /12.05, including videos new to the 12.05 site such as a video on WARN .



Admin User





System Settings

System Defaults Case Management Parameters

A new parameter controls whether to enable or disable the auto-complete functionality in browsers, which will allow users to use auto-complete in browsers when entering data..

System Settings

System Defaults Case Management Parameters

Two new parameters control recording of various web pages throughout each site that have been set to automatically record services (e.g., job searches for Wagner-Peyser will be turned on or off). This accommodates a number of scenarios where there would be a need for Staff to have VIEW ONLY access to an individual’s record. For example, these parameters are currently configured for two customer scenarios, but can be configured for other users :

• Staff managing someone in follow-up awaiting soft exit, that may have to do some research through VOS to assist in providing follow-up services. They may want to turn off ‘Service Tracker’ so that a service is not inadvertently recorded against an individual’s record thereby extending soft exit as they navigate through the record

• In one State, this is used when a 100% DVOP or LVER is assisting an individual that is not a veteran. This privilege may be set initially on, so that they can turn off automatic recording of the services and not have “non Veterans” appearing on the Vets 200 reports.

The firs parameter will control the display of an indication for whether service tracking is turned ON (green) or turned OFF (red) for the individual. This is a Default Automatic Writing of Services parameter in System Settings. It determines whether service tracking for staff members is :

Always On Initially On with option to switch off Initially Off with option to switch on Always Off

A second parameter in Administering Staff Account lets Administrators update the General Privileges setting of “Can override automatic writing of services” with the options of Yes . This lets the staff member click to override the Service Tracking: ON (green) or OFF (red) automatic status.



Admin User





System Settings

System Defaults Individual Parameters A new parameter controls whether Ethnic Origin are displayed for Individual Registration , include a a message that prompts the registrant to, “Please add Primary Language.” This question was a specific configuration in 11.1 for certain customers who required tracking of individuals with a primary language not English. In 12.05 the displays is displayed as a parameter connected to the database field.

System Settings

System Defaults Individual Parameters The new custom text for a popup alert , displayed when an individual selects to not provide SSN on individual registration (for customers where this is allowed), is custom Alert text that can be entered in the Admin site for the client. This only applies when a customer has this switch turned on for the alert connected to the checkbox for “I do not wish to provide my SSN.” For this scenario, the two new parameters apply that apply are: Message to display when someone selects not to supply their SSN – English and Message to display when someone selects not to supply their SSN – Spanish .

System Settings

Manage System Alerts Two new system alerts are part of 12.05, and controlled through the Admin site for system Alerts:

• Notification to External Employer of a spidered job asking to provide status on UI applicants [This is an alert for an external employer of a spidered job who will receive an alert when a UI claimant has applied to their job opening.]

• Notification to Employer of an out of system (offline) job asking to provide status on UI applicants [This is an alert for an “out of system” who will receive an alert when a UI claimant has applied to a their job opening.]

Staff Administration

Administer Privileges Groups

Update Privilege Group settings

A warning has been added that displays to the admin users when they update the privs in a privilege group and check the box at the bottom of the privileges screen to ,“Update all users in this group with changes “. When this box is checked and the administrator clicks the Save Changes button, a warning messages notifies the administrator that user privileges will be changed and the process may take a few minutes. See the screen

Admin Warning when Updating Group Privileges for Users on page 28 for an example of the message.

Analyst User





Analyst Registration

[ Employer Registration Screens and” What’s Next” Page ]

This adds the enhanced Analyst Registration process, which allows an individual to register as an analysts to that they can access enhanced Analyst features that are not available to guest users of the LMI system.. The feature includes the “What’s Next Page” at the end of registration, which lets the registered analyst pick links to go the LMI Home Page, to Labor market Facts, to the Directory of Services for LMI, or to recommended Services links such as frequently-used historical data sessions.



Analyst User





Analyst Registration

Quick Menu Labor Market Analysis This link routes. Analysts to the customizable LMI Home page at log in It is now a link under Quick Menu, as well as the initial page that the analysts see when they log into the system.

Historical Data Analysis

Employment and Wage Data Industry Data

Quarterly Census of Employment and Wages (QCEW) [suppressed data enhancement]

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected historical QCEW data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated historical data screens, the display options will include a “Display Confidential Data” check box.

When this box is not checked:

• Confidential data will not display. • Confidential data number are identified with asterisks, and with an associated note below the table • Confidential data is identified is removed from any graphs

When this box is checked:

• A warning is included in red in the directional text above each table. • Confidential data is identified in tables using red text • Tables include a separate confidential column • Confidential data is identified with asterisks, and an associated note below the graph

See the figure, Identification of Confidential Data to Analyst, for a QCEW example.



Current Employment Statistics (CES)

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected CES data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated data screens, the display options will include a “Display Confidential Data” check box.

See the previous description for the suppressed data enhancement for QCEW data.



Industry Employment and Projections (Long Term)

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected Industry Long Term Projection data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated data screens, the display options will include a “Display Confidential Data” check box.



Employment and Wage Data Occupation Data

Occupation Wage Rates (OES)

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected OES data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated data screens, the display options will include a “Display Confidential Data” check box.

See the previous description for the suppressed data enhancement for QCEW data..


Employment and Wage Data Occupation Data

Occupational Projections (Long Term)

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected Occupational Long Term Projection data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated data screens, the display options will



Analyst User





include a “Display Confidential Data” check box.



Employment and Wage Data Labor Force Data

Labor Force Employment and Unemployment (LAUS)

This enhancement lets registered analysts with appropriate privileges control the display of confidential data on the screen for selected LAUS data sessions. When these analysts (who are given the Admin privileges for LMI data suppression) view the associated data screens, the display options will include a “Display Confidential Data” check box.


Other Services

Communication Center Message Center Analysts can now receive messages from staff and return messages to staff with the standard message center components previously available to individuals, employers, and other users.



Example Figure s WorkKeys – New Layout, Four Areas

WorkKeys – New Layout for Four Areas and New Links on screen

The WorkKeys entry screen has been re-designed to create National Career Readiness Certificate Assessments.

Scores < 3 can now be recorded for National Career Readiness Certificate Assessments.

Section 1

Links in each assessment section can: • Define specific assessments • Define necessary abilities to obtain a specific score • Reset scores for a specific assessment • Reset all scores for a specific assessment section

Section 2

Section 3

Section 4



WorkKeys – Rules for Setting Certificate Levels

CRC Rules and Automatic CRC Setting

Section 1

• Certificate levels will be auto-populated when all 3 assessments have scores

• All scores must be 3 or higher to obtain a certificate • Certificates will be based on the lowest of the 3 scores

Bronze = 3 Silver = 4 Gold = 5 Platinum = 6

Other Foundational Assessments will now have their own section.

Section 2



WorkKeys – Performance and Talent Assessment Sections

Performance Assessment Section

• Measures personal behavior and attitudes critical to workplace success

• The Performance Assessment provides 3 separate scores • Overall Performance is based on Risk Reduction & General

Work Attitude percentiles • Scores will be provided in percentile ranking which compares

your scores to others who have taken the assessment

New Performance Assessment has been added as section 3

Section 3

Section 4

Talent Scales measure your strength in personality characteristics

• Scores will be provided in percentile ranking which compares your individual’s scores to others who have taken the assessment

• Resetting All Talent Scores will reset Indices and Scales



Identification of Confidential Data to Analyst (QCEW Example)

QCEW Data Session with Confidential Data Displayed

A warning is included in red

When the Analyst checks the Confidential box…

Confidential data shows in red along with a separate column

Confidential data in graphs show with asterisks (***)



QCEW Data Session with Confidential Data Suppressed

When the Analyst unchecks the Confidential box…

Confidential data is replaced with asterisks (***)…

… and is not used in creating graphs.



Trend Reports (Sample Job Opening Comparison Report)

Detailed Report Menu Options



Contact Report, Registered Individuals

Sample contact Report – Program and Customer Groups



Job Order Report List, Multiple

Sample Job Order Report ( List – Multiple Counties)



Detailed Master Summary Report, Sample WIA Expansion

Sample Detailed Master Summary ( Expanded WIA Groups in Report)

The WIA totals on this repots now include segmented totals for each WIA type



Admin Warning when Updating Group Privileges for Users • •

Administer Privilege Groups - Warning at adding or changing a staff member to priv group

virtual onestop / virtual lmi feature enhancements in v12 ...€¦ · confidential – geographic...

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