DeCA/EU-CDDeCA/EU-CD

18 May 07 1

Virtual Commissary Concept Virtual Commissary Concept - Europe -- Europe -

“DeCA Europe Downrange”

Transforming the Commissary to bringthe Benefit to you!

18 May 07 2

“DeCA Europe Downrange”“DeCA Europe Downrange”

• Start with a pilot program supporting limited APO’s– Uses the Military Postal System MPS to deliver the benefit– Not intended to replace AAFES– Begin with 500 line items

• Expand as we refine the process• Bring the Agency into the 21st Century• Reach those customers w/o convenient access to existing commissary

facilities

Goal is to come on line in 2009Goal is to come on line in 2009Goal is to come on line in 2009Goal is to come on line in 2009

18 May 07 3

Virtual Commissary Process

Customer

WEB

Virtual StoreDeCA Europe

Distribution Center

Customer Service

Cell

MPS

Satisfied Customer

OrderReceiptPicking

PackingShipping

Billing

Replenishment/Case orders

Bench Stock Fill

Customer Case Orders

“DeCA Europe Downrange”

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Customer’s PerspectiveCustomer’s PerspectiveCustomer’s PerspectiveCustomer’s Perspective

• Commissary items at commissary prices• Offer payment options & security• Bill-to-ship-to functionality• Notification when product shipped• Items organized by category• Nutritional information• Cross-merchandising logic

– Offers suggestions to other items

• Future expansion– Allow 3rd party to order for service member deployed

downrange

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Business SideBusiness SideBusiness SideBusiness Side

• Customer pricing established at time of order

• 12-hour window to cancel after customer completes

order

• Pick & complete order selection within 48 hours

• Provide a Stock assortment which is fluid and

changing based on customer demands

• Serve as the model for future expansions

18 May 07 6

“DeCA Europe Downrange”“DeCA Europe Downrange”

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18 May 07 11

“DeCA Europe Downrange”“DeCA Europe Downrange”

Questions?Questions?Questions?Questions?