Download - Virtual Commissary Concept - Europe -
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DeCA/EU-CDDeCA/EU-CD
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Virtual Commissary Concept Virtual Commissary Concept - Europe -- Europe -
“DeCA Europe Downrange”
Transforming the Commissary to bringthe Benefit to you!
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“DeCA Europe Downrange”“DeCA Europe Downrange”
• Start with a pilot program supporting limited APO’s– Uses the Military Postal System MPS to deliver the benefit– Not intended to replace AAFES– Begin with 500 line items
• Expand as we refine the process• Bring the Agency into the 21st Century• Reach those customers w/o convenient access to existing commissary
facilities
Goal is to come on line in 2009Goal is to come on line in 2009Goal is to come on line in 2009Goal is to come on line in 2009
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Virtual Commissary Process
Customer
WEB
Virtual StoreDeCA Europe
Distribution Center
Customer Service
Cell
MPS
Satisfied Customer
OrderReceiptPicking
PackingShipping
Billing
Replenishment/Case orders
Bench Stock Fill
Customer Case Orders
“DeCA Europe Downrange”
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Customer’s PerspectiveCustomer’s PerspectiveCustomer’s PerspectiveCustomer’s Perspective
• Commissary items at commissary prices• Offer payment options & security• Bill-to-ship-to functionality• Notification when product shipped• Items organized by category• Nutritional information• Cross-merchandising logic
– Offers suggestions to other items
• Future expansion– Allow 3rd party to order for service member deployed
downrange
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Business SideBusiness SideBusiness SideBusiness Side
• Customer pricing established at time of order
• 12-hour window to cancel after customer completes
order
• Pick & complete order selection within 48 hours
• Provide a Stock assortment which is fluid and
changing based on customer demands
• Serve as the model for future expansions
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“DeCA Europe Downrange”“DeCA Europe Downrange”
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“DeCA Europe Downrange”“DeCA Europe Downrange”
Questions?Questions?Questions?Questions?