violence in the workplace

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Violence in the Workplace How to Prevent and Defuse for Employees

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Violence in the Workplace. How to Prevent and Defuse for Employees. Session Objectives. You will be able to: Identify the causes of workplace violence Spot the signs of potential violence Follow required security procedures Respond effectively to violent acts - PowerPoint PPT Presentation

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Page 1: Violence in the Workplace

Violence in the WorkplaceHow to Prevent and Defuse for Employees

Page 2: Violence in the Workplace

© Business & Legal Reports, Inc. 0906

Session ObjectivesYou will be able to:•Identify the causes of workplace violence•Spot the signs of potential violence•Follow required security procedures•Respond effectively to violent acts•Recognize and respond to terrorist threats

Page 3: Violence in the Workplace

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What You Need to Know•The risks of workplace violence•Factors that contribute to violence•Symptoms of impending violence•Security measures to prevent violence•Proper response to violent incidents•Proper response to terrorist threats

Page 4: Violence in the Workplace

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Sources of Violence•Employees•Former employees•Customers•Other outsiders•Criminals•Terrorists

Page 5: Violence in the Workplace

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Who’s Affected by Violence?•Victims•Witnesses•Co-workers•Customers and others

Page 6: Violence in the Workplace

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Encounters with Violence•1/6 of violent crimes occur in the workplace•Violence is the second leading cause of

workplace deaths•18,000 are assaulted at work each week•Violence costs industry millions a year•Some employees face higher risks

Page 7: Violence in the Workplace

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Triggers of Violence•Layoff•Firing•Bad-behavior warning•Poor performance review•Conflict with co-worker

Page 8: Violence in the Workplace

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Triggers of Violence (cont.)

•Domestic violence•Disputes with

ex-partners•Alcohol or drug abuse•Emotional problems•Financial difficulties

Page 9: Violence in the Workplace

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Triggers of Violence (cont.)

•Customer interactions•Robberies, muggings,

etc.•Random acts of

violence

Page 10: Violence in the Workplace

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Background on Violence•Questions?

Page 11: Violence in the Workplace

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Spot the SignsOf potential for violence:•Threatening to get even•Blaming others•Talking about violence

or weapons•Holding grudges

Page 12: Violence in the Workplace

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Spot the Signs (cont.)

Of immediate threat:•Threatening words or

moves•Raising voice level•Abusive language

Page 13: Violence in the Workplace

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First Response•Do:

• Remain calm• Show respect• Focus on problem• Alert co-workers• Report the incident

•Don’t:• Argue or raise your voice• Mimic an angry person’s behavior

Page 14: Violence in the Workplace

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Know Security Measures•Cameras, silent alarms•Locks, coded entry•Lighting•Reporting procedures•Conflict resolution

training•Counseling

Page 15: Violence in the Workplace

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Follow Security Procedures•Report strangers •Escort visitors•Wear ID•Lock valuables •Report missing items or

signs of break-in•Use danger signal

Page 16: Violence in the Workplace

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Work Safely After Hours•Let people know•Avoid being alone•Stay near phones•Lock office door

Page 17: Violence in the Workplace

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Work Safely After Hours (cont.)

•Let security know when you leave

•Walk out with someone•Check car before

getting in•Sit near driver on public

transportation

Page 18: Violence in the Workplace

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Personal Security•Keep vehicle doors

locked•Walk in busy, well-lit

areas•Walk purposefully•Make eye contact•Check your

surroundings

Page 19: Violence in the Workplace

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Personal Security (cont.)

•Go into a store if you’re followed•Carry only the money you need•Divide valuables on your person•Carry items close to your body•Check your vehicle before entering

Page 20: Violence in the Workplace

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Violent Confrontations•Don’t resist a robbery•Try to fight off physical

assault•Report the incident•Don’t clean up until

you’ve been examined•Deal with your reaction

Page 21: Violence in the Workplace

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Action Against Violence •Questions?

Page 22: Violence in the Workplace

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Terrorist Threats•Likely strikes•Potential targets

Page 23: Violence in the Workplace

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Cyberterrorism•Company measures

• Firewall• Virus protection

•Employee practices• Never install unlicensed

software• Delete suspicious e-mail• Never reveal passwords• Avoid illegal websites

Page 24: Violence in the Workplace

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CBRN•Chemical agents•Biological agents•Radioactive weapons•Nuclear strikes

Page 25: Violence in the Workplace

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Mail•Suspicious letters

• Don’t open• Place in plastic container• Isolate it from everyone• Report it

•Unexpected packages• Report unattended

objects• Look for bad or missing

addresses, oily stains, lopsided shapes

Page 26: Violence in the Workplace

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Response to Terrorism •Turn off ventilation units•Leave the area•Close off area•Call 911•Notify your supervisor

and security•Make list of affected

people

Page 27: Violence in the Workplace

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Evacuate, If Necessary•Know evacuation signal•Listen for instructions•Shut down equipment•Close doors and windows•Follow exit route•Go to assembly area

Page 28: Violence in the Workplace

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Shelter in Place•Locate emergency kit•Turn off HVAC

equipment •Go to sheltering room •Shut windows and

doors•Seal windows, doors,

and vents•Listen to the radio

Page 29: Violence in the Workplace

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The Aftermath•Signs of distress

• Withdrawing from peers

• Calling in sick• Overworking• Difficulty concentrating

•Ways of coping• Talk about it• Spend time with loved

ones• Turn TV coverage off• Seek professional help

Page 30: Violence in the Workplace

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Key Points to Remember•Workplace violence can take many forms

and has numerous causes•Keep alert to signs of potential violence and

take immediate action when you recognize them•Make sure to follow security procedures and

encourage co-workers to do likewise