violence in the workplace
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Violence in the Workplace. How to Prevent and Defuse for Supervisors. Session Objectives. You will be able to: Identify the causes of workplace violence Spot the signs of potential violence Follow required security procedures Respond effectively to violent acts - PowerPoint PPT PresentationTRANSCRIPT
Violence in the WorkplaceHow to Prevent and Defuse for Supervisors
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Session ObjectivesYou will be able to:•Identify the causes of workplace violence•Spot the signs of potential violence•Follow required security procedures•Respond effectively to violent acts•Recognize and respond to terrorist threats
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Session Outline•The risks of workplace violence•Factors that contribute to violence•Symptoms of impending violence•Security measures to prevent violence•Proper response to violent incidents•Proper response to terrorist threats
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Sources of Violence•Employees•Former employees•Customers•Other outsiders•Criminals•Terrorists
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Who’s Affected by Violence?•Victims•Witnesses•Co-workers•Customers and others
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Encounters with Violence•1/6 of violent crimes occur in the workplace•Violence is the second leading cause of
workplace deaths•18,000 are assaulted at work each week•Violence costs industry millions a year•Some employees face higher risks
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Triggers of Violence•Layoff•Firing•Bad behavior warning•Poor performance review•Conflict with co-worker
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Triggers of Violence (cont.)
•Domestic violence•Disputes with
ex-partners•Alcohol or drug abuse•Emotional problems•Financial difficulties
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Triggers of Violence (cont.)
•Customer interactions•Robberies, muggings,
other crimes•Random acts of
violence
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Background on Violence•Questions?
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Spot the SignsOf potential for violence:•Threatening to get
even•Blaming others•Talking about violence
or weapons•Holding grudges
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Spot the Signs (cont.)
Of immediate threat:•Threatening words or
moves•Raising voice level•Abusive language
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First ResponseDo:•Remain calm•Show respect•Focus on problem•Alert co-workers•Report the incident
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First Response (cont.)
Don’t:•Argue or raise your voice•Mimic an angry person’s behavior
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Know Security Measures•Cameras, silent alarms•Locks, coded entry•Lighting•Reporting procedures•Conflict resolution
training•Counseling
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Follow Security Procedures•Report strangers •Escort visitors•Wear ID•Lock valuables •Report missing items
or signs of break-in•Use danger signal
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Work Safely After Hours•Let people know•Avoid being alone•Stay near phones•Lock office door
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After Hours Work Safely (cont.)
•Let security know when you leave
•Walk out with someone•Check car before
getting in•Sit near driver on
public transportation
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Personal Security•Keep vehicle doors
locked•Walk in busy, well-lit
areas•Walk purposefully•Make eye contact•Check your
surroundings
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Personal Security (cont.)
•Go into store if you’re followed•Carry only the money you need•Divide valuables on your person•Carry items close to your body•Check your vehicle before entering
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Background Checks•Prevent violent employees from entering
workforce•Conduct checks for a legitimate business
interest•Use the job application•Avoid negligent hiring claims
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Progressive Discipline•Puts employee on notice, reducing
likelihood of violence•Object is to notify, punish appropriately, and
reform employee•Steps usually include:
• Informal/oral notice• Written notice• Suspension• Termination
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Employee GrievancesEffective procedures resolve conflict: •Verbal discussions with
supervisor•Written explanation
from supervisor•Written decision from
personnel department•Appeals
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Termination Meetings•Choose an office near an exit •Minimize furniture and other objects in the
room •Request security personnel •Obtain a restraining order, if necessary,
after a termination
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Violent Confrontations•Don’t resist a robbery•Try to fight off physical
assault•Report the incident•Don’t clean up until
you’ve been examined•Deal with your reaction
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Action Against Violence•Questions?
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Terrorist Threats•Likely strikes•Potential targets
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Cyberterrorism•Company measures
• Firewall• Virus protection
•Employee practices• Never install unlicensed
software• Delete suspicious e-mail• Never reveal passwords• Avoid illegal websites
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CBRN•Chemical agents•Biological agents•Radioactive weapons•Nuclear strikes
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Mail•Suspicious letters
• Don’t open• Place in plastic container• Isolate it from everyone• Report it
•Unexpected packages• Report unattended
objects• Look for bad or missing
addresses, oily stains, lopsided shapes
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Response to Terrorism•Turn off ventilation
units•Leave the area•Close off area•Call 911•Notify your
manager/security•Make list of affected
people
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Evacuate, If Necessary•Know evacuation signal•Listen for instructions•Shut down equipment•Close doors and windows•Follow exit route•Go to assembly area
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Shelter in Place•Locate emergency kit•Turn off HVAC
equipment •Go to sheltering room •Shut windows and
doors•Seal windows, doors,
and vents•Listen to the radio
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The Aftermath•Signs of distress
• Withdrawing from peers
• Calling in sick• Overworking• Difficulty concentrating
•Ways of coping• Talk about it• Spend time with loved
ones• Turn TV coverage off• Seek professional help
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Key Points to Remember•Workplace violence can take many forms
and has numerous causes•Keep alert to signs of potential violence and
take immediate action when you recognize them•Make sure to follow security procedures and
encourage employees to do likewise