SHIFTING CUSTOMER EXPECTATIONSThere’s no questions that your commercial and industrial customers are the cornerstones of your business. The real question is, are you able to give them the level of service they deserve and demand?

SCALE YOUR SERVICE TO MATCH YOUR CUSTOMERS At Gentrack, we’ve built our reputation by helping our clients exceed customer expectations. For 25-years we have been creating agile billing and customer engagement solutions for leading water and energy companies in the world’s most competitive markets.

We’ve helped our clients successfully manage change and we will draw on our insights and experience to help you build customer loyalty, optimise your efficiency and foster innovation, all the while managing your risk and compliance obligations.

When you place your trust in Gentrack, your largest customers will place their trust in you.

VELOCITY FOR ENERGY SUPPLIERS — I&C

We decided to move to a single billing system from our C&I customers, choosing Gentrack over alternative solutions for its speed of processing and flexibility to deal with complex customer requirements. Origin Energy

THE POWER YOU NEED TO BE GREAT

Automate and conquerOur Velocity platform integrates interval based billing with quotations, contracts and customer management in one platform. Velocity significantly reduces your service cost efforts, leaving you free to innovate around your high value customers.

Velocity automates and optimises the customer journey and handles large volumes of complex interval data with ease. At the same time, we put control firmly back in your hands with advanced configuration that lets you do more, for less.

With Velocity taking care of the back office, so you can devote more time to winning deals, deepening relationships and fostering innovation.

Close winning deals fasterVelocity makes it easy to create and launch innovative products, services and pricing plans you need to win business.

Quickly build and compare new quotes based on your own rules while keeping a watchful eye on margins. You’ll be able to manage complex account hierarchies with ease, confidently adapt to new energy solutions such as onsite generation, storage and purchase power agreements and engage with brokers to extend your brand reach and sales proposition.

It’s easy to play your way with Velocity’s ‘bill anything’ engine.

Build value at every touch pointCreate the ongoing positive experiences that drive customer satisfaction and loyalty every day, at every touchpoint.

By harnessing customer insights from across the business we can help you map the value of every customer to your bottom line. Armed with this information you can improve the efficiency and effectiveness of every interaction with Velocity’s integrated utility centric CRM. Combine consumption profiling with forecasting to build value add services and to deepen relationships. Hand back control to your customers with rich digital services.

When you’re getting real value from your CRM, you can pay it forward to your customers.

Keep pace with changeTechnology never stands still and new players will always be nipping at your heels.

Velocity’s superior flexibility lets you prototype and test new products and services and quickly bring to market the most successful to keep one step ahead. Our open API design lets you quickly incorporate new apps and emerging customer interaction tools and adapt to a shifting energy supply model.

As regulation evolves, our agile development framework means we can build, test and ship updates to you faster, from new market messaging requirements, to billing, reconciliation and communication protocols.

We’ll keep you ahead of the competition and on the right side of the regulator.

GENTRACK VELOCITY SUITE

BillingBundle, bill and consolidate multiple products and services including gas, electricity, water, broadband and asset leasing, for household and I&C customers. Pricing plans support prepaid, time-of-use charges and flat rates, FIT, network charges and demand response, Contracts for Difference (CFD) and Power Purchase Agreements (PPA). Simplify complex billing hierarchies.

Collections and PaymentsOffer more customer centric payment options. Predict defaulting customers and engage early for increased collection success. Create flexible and tailored collection strategies for effective debt recovery. Identify, understand and manage vulnerable customers.

CRM and Customer CareDive deep with integrated CRM, custom-designed for utilities. Instant access to all customer data with one source of truth. Unlock customer insight, segment and tailor offers with rules based pricing. Optimise task allocation and enrich customer interaction with powerful service management tools. Manage bill disputes with customisable alerts and escalations process.

PortalCreate seamless and consistent customer engagement with self serve, omni-channel connectivity. Enable customers to view invoices, meter and billing data and correspondence and update details. Making it easy for customers to pay, track and engage on their terms.

Connect+Connect to and orchestrate your data and applications with Velocity’s API-led approach. A growing library of pre-built connectors accelerates integration with payment channels, smart metering and financial systems and 3rd party CRMS such as Salesforce.

Market ExchangeBuilt in processes and connectivity tools for automated market interactions with gas and electricity markets including UK Smart DCC, AEMO and Australia Gas Markets, Nexus and NZ Registry.

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THE GENTRACK DIFFERENCEEven the industry’s most agile technology is only as good as the people behind it. So when you work with Gentrack, you can count on dedicated local support from a team that’s as passionate about your success as we are about our products.

We’re collaborativeWith Gentrack, there’s one point of accountability and we’ll get to the solution you need, fast. We listen, consult and collaborate, and above all, we’re focused on your success.

We appreciate Gentrack’s capability, can do attitude and willingness to work with us collaboratively to achieve our business objectives.

Simon Clarke, GM Business Solutions and Technology, Trustpower

We’re competitiveWe proved our mettle in the deregulating markets of New Zealand and Australia and now we’re shaking up the market in the UK. We have supported our customers as they have grown, competed, adapted and matured. And we are here to support you, at whatever stage you are on your business journey. Rapid industry change has been our only constant and we thrive on it.

We deliverWe’ll work with you to deliver what you need, when you need it. Agility and problem solving are what we do best. Our proof is in our track record.