VCX IP Telephony SolutionSolution Brief

VCX Release 9.0Technical Customer Presentation

August 4, 20093Com Technical Marketing Engineering

Disclaimer – Future Products

This document contains forward-looking statements based on current expectations, forecasts and

assumptions of the company that involves risks and uncertainties. 3Com does not guarantee that any feature or product mentioned in this document will be produced, or produced in the form described. 3Com reserves the

right to modify its roadmaps without notice.

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VCX IP Telephony Solution • Voice as an Application

– Collaborating with enterprise applications and the desktop• Ease of Use

– Web based administration• A Complete Solution to Fit Your Communication Needs

– Centralized and/or Distributed Survivability

VCX

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VCX Family of Products

VCX Connect

VCX Enterprise

VCX Power

“Simple”

“Virtualize”

“Flexible”

“Reliable”“Scalable”

“Unified Communications”

“SIP”“Standards”

“Collaboration”

• End to end SIP solution on Linux since inception in 2003

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3Com VCX IP Telephony for Enterprises of all Kinds

VCX Connect 200VCX Enterprise

ClassicUp to 250 UsersUp to 6 Regions

Up to 1,500 Users TotalOptional Redundancy

Up to 1,500 UsersUp to 5 Branch Offices

Up to 12 RegionsUp to 10,000 Users TotalRedundancy Required

Up to 5,000 UsersUp to 5 Branch Offices

Up to 12 RegionsUp to 24,000 Users Total

Optional Redundancy

VCX on Power

VCX Connect 100Up to 100 UsersUp to 6 Regions

Up to 600 Users TotalOptional Redundancy

VCX EnterpriseExpand

Up to 5,000 UsersUp to 50 Branch Offices

Up to 12 RegionsUp to 24,000 Users TotalRedundancy Required

Number of Devices

30

200

5,000+

100

1,500

• Small to Medium Enterprise – VCX Connect• Medium to Large Enterprise – VCX Enterprise• Small to Large Enterprise IBM Power System – VCX Power

3Com Desktop Communicator• Soft Phone with full telephony controls• Multi-party audio and desktop video conferencing

– No need for an external conferencing server• Presence directly to VCX Call Processor• Basic Edition included with Basic and Business IP Phone license

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3Com Desktop Communicator Outlook Edition• Load Outlook Contacts• Integrated Call Recording• Notes and recordings in Outlook Journal• Click to Call from Contacts• Live Messenger support

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• One way user synchronization from LDAP Directory VCX–IBM Domino on IBM System i/Power System i5/IBM i–IBM Domino on Windows 2003/2008–Microsoft Active Directory on Windows 2003/2008–OpenLDAP on Linux

LDAP Synchronization

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LDAP

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3Com Collaboration with Sametime• Sametime Server on IBM i or Windows• Click to Dial from Sametime desktop client• See Telephony Presence of your contacts

–Even when they are not logged in to Sametime• Telephony controls in the chat window• Click to Conference

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3Com Collaboration with Email• Voice and Fax Auto Delivery to Email

– Voice as WAV attachment, Fax as TIF or PDF attachment• POP3/IMAP Sync with Exchange 2003/2007 and Groupwise• Unified Inbox with Domino Email Server (on IBM i or Windows)

• 5 Routing Algorithm Choices• Always open or custom hours with shifts• Position-In-Queue Announcements• Multiple ACD Group membership• VCX multi-site deployments• Delayed Announcements• Closed Announcements• ACD Desktop Statistics• Agent wrap-up time

Automatic Call Distribution (ACD)

ACDGroups

ACDAgents

ACDAgents

ACDAgent

• Up to 150 ACD Groups per CallP• Up to 75 ACD Agents per Group

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Call Admission Control• Ability to throttle media traffic to prevent VoIP over-subscription

– Fail over to a user-configurable PSTN route• Set threshold limits in either:

– Bandwidth (kbps or mbps) OR Number of allowable calls

WAN

LAN

LANLAN

LAN

LAN

VCX Primary VCX Secondary

VCX Branch Office 1 VCX Branch Office 2VCX Remote Office 1

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Ease of Use with System Administration Framework

• Web based centralized system administration• Web based user interface

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View and listen to Voice Messages via Web Interface• Simple navigation in Web User Interface between IP Telephony

and IP Messaging • Display the voicemail available on a user’s mailbox and allows

the user to play the voicemail message on their PC

Application Choices• Included VCX Applications from 3Com:

― CDR Reporting― ACD Real Time Statistics

• Optional VCX Applications from 3Com:― Exchange Call Center― EPIC Center Contact Center― IP Conferencing― IP Presence ― IP Tele Commuter

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IP Phone Portfolio

3Com 3105Attendant Console

3Com 3101Speaker Phone

3Com 3103Manager Phone

3Com Convergence Center Client

3Com 3101Basic Phone

3Com 3102CBacklit Business Phone

3Com 3102BBusiness Phone

3Com Desktop Communicator

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Media Gateway Choices• V6100 Modular Digital Gateway

– Can mix analog and digital modules on the same chassis– Up to 4 T1/E1 per chassis (1, 2, 4 span T1/E1 modules)– Up to six total modules in one 1U chassis– 4-port FXO and 4-port FXS modules– 4-port BRI module (PTP, PTMP)

• V7122 Digital Media Gateways– (T1/E1/PRI/CAS) - 1, 2, 4, 8 &16-span

• V7111 Analog Media Gateways – (FXS) 2, 4, 8, & 24 Channels– (FXO) 4 & 8 Channels– FXS/FXO 2/2 & 4/4 Channels

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VCX Connect Multi Region• Use VCX Connect 100 or VCX Connect 200 servers• Optional Redundancy

WAN

Remote Office

VCX Connect 200(Primary)

VCX Connect 200(Secondary)

LAN

3Com V7111

3Com V7122 3Com V7122

LAN LAN

Remote Office

LAN

3Com V7111

VCX Connect Regional Office 2

LAN

VCX Connect Regional Office 1

VCX Connect 100

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VCX Enterprise Classic Region and Branch

• Implement HQ + distributed survivability with centralized admin

WAN

Branch OfficeRemote Office

VCX V7205 VCX V7205

LANLAN

3Com V6100

3Com V7005

3Com V7111

3Com V7122 3Com V7122

VCX Enterprise Classic Regional Office

LAN LAN

LAN

Branch Office

3Com V7122

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VCX Enterprise Expand Scales Up to 50 Branch Offices• Up to 5,000 devices per region using V7205 servers• Up to 50 Branch Offices per region, up to 12 regions, up to 24,000

devices enterprise-wide

WAN

LAN

CDR ServerVCX Data(Secondary)

VCX Call Processor(Secondary)

IP Messaging (Primary)

IP Messaging (Secondary)

VCX Enterprise ExpandRegional Office

LAN LANLAN

V7205 Branch OfficeUp to 1,500 devices V7005 Branch Office

Up to 500 devices V6100 Branch OfficeUp to 100 devices

V6000 Branch OfficeUp to 100 devices

LAN

VCX CallP Redundancy

VCX Data RedundancyUp to 50 Branch Offices

With VCX Enterprise

Expand, no users at

Regional Office All are

configured on Branch Offices

Intelligent Mirroring

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VCX Power Region and Branch Configuration• Implement distributed survivability with centralized administration• Use IBM Power System servers at Regional Office• Use V6000 and/or V6100 as VCX Branch Offices

WAN

Branch OfficeRemote Office

IBM Power 520

IBM Power 520

VCX Power Regional Office

Branch Office

LANLANLAN

3Com V6100

3Com V6000

3Com V7111

3Com V7122 3Com V7122

LAN LAN

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3Com Enterprise Voice Solutions • Designed for the present & future

– Voice as an application• Provides investment protection

– Standards based network and application integration

• Reduces operational expenses – Centralized administration, single

voice/data infrastructure, reduce footprint - go “green”

• Increases productivity and customer satisfaction– Mobility, unified communications,

integration of collaborative applications

Thank you