3com superstack 3 nbx networked telephony solution

3Com® SuperStack® 3 NBX®

Networked Telephony Solution

Powerful Voice and Data Communications

SUPERSTACK ® 3 NBX ® NETWORKED TELEPHONY SOLUTION

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NBX VTL

NBX VPIM

IP Wireless DSL

ISDN Frame ATMWAN/Internet

3Com 11 Mbps

Wireless LAN

Workgroup Bridge

3Com 11 Mbps

Wireless LAN

Access Point 8000

Router

3Com

SuperStack 3

Firewall 3Com

SuperStack 3

Switch 4400

3Com NBX

Business Phone

Branch Office

Analog TI/PRI,

EI/PRI, BRI-ST

3Com NBX 100

3Com

SuperStack 3

Firewall

3Com

SuperStack® 3

Switch 4900

3Com SuperStack 3

Webcache

Router

Regional Office

Laptop

3Com NBX

Business Phone

LAN modem/

routerTelecommuter

Analog TI/PRI,

EI/PRI, BRI-ST

3Com

SuperStack 3 NBX

3Com NBX Unified

Communications

Server

Router

3Com

SuperStack 3

Firewall

3Com

Switch 4007

Switch 4007

3Com Ethernet

Power Source

Main Office

3Com NBX

Attendant

Console

3Com NBX

Business Phone

3Com NBX

Business Phone

3Com NBX

Business Phone

Customer ServiceDepartment

3Com NBX

Analog Adapter

3Com NBX

Business Phone

Fax

AdministrativeDepartment

Palm wireless device

3Com NBX

Business Phone

Laptop

3Com NBX

Basic Phone

SalesDepartment

3Com

Network

Jack

3Com® NBX®

Analog AdapterNBX pcXset

Softphone

Cordless

phone

Warehouse

The 3Com NBX networked telephony platformdelivers powerful voice communications to single-site and multisite organizations.

“3Com gave us thenetworking power toachieve all of ourcommunicationsobjectives while savingus significant phoneimplementation andmanagement costs”

John Russ,CEO, Community FirstBank,

Charleston, SC, USA

3Com Networked Telephony:Profit from Experience

Thirty years ago, researcher RobertMetcalfe had a vision that there was amore cost-effective method of connectingcomputers so that people could bettershare information and be more produc-tive. His pioneering work revolutionizedcomputer networking—creating bothEthernet technology and the multi-billion dollar world-leading networkcompany, 3Com Corporation.

Seven years ago, our goal was todevelop a dedicated set of telephonyproducts that would operate reliablyacross data networks. This innovativesolution is called Networked Telephony.3Com NBX networked telephonysolutions were designed from theirinception to harness the power,

flexibility, and the value of a datanetwork without sacrificing thereliability and familiarity of atraditional telephone system.

Today, 3Com provides customers withone of the most cost-effective ways touse Ethernet networks to improveoffice telephone communications.NBX solutions eliminate the need forseparate data and voice cabling plansand greatly reduce installation,operation, and management costs.

Award-winning 3Com networkedtelephony solutions support a widespectrum of business configurations.Whether required for the smaller singleoffice or larger virtual campus, thesesystems offer enhanced capabilitiesand sophisticated applications thatcost less and do more than traditionaltelephone systems.

3Com® SuperStack® 3 NBX®

Networked Telephony Solution

The 3Com SuperStack 3 NBX NetworkedTelephony Solution has the intelligence,power, and flexibility for managing themost demanding requirements oforganizations in one or many locations.Thousands of businesses have discoveredthat networked telephony is a betterway to handle voice communications.Now with fourth-generation software,it delivers powerful call processing, afull set of built-in applications, andan ever-expanding suite of optionalapplications—all designed to providebetter value and investment assurance.

Reliability You Can Count On

What makes networked telephonysolutions so compelling is 3Com'sability to harness the power andflexibility of a data network withoutsacrificing reliability.

Reliability is achieved by isolating thetelephone system functionality fromeveryday issues associated with desktopPCs and servers. Telephones share thedata network with PCs and servers,but don’t use the PCs or servers forvoice traffic. It's like operating twocars on the same highway—even ifthe PC stalls, the voice traffic canpass by unimpeded.

The foundation of the SuperStack 3NBX platform rests on 3Com high-availability hardware, as well as ona real-time operating system that isso reliable it is also used in heartpace-makers. The latest digital signalprocessor (DSP) technology powersphones and other components in theNBX system, assuring that every deviceis capable of maximum performance.

By using a superior architecture, 3Comhas leveraged decades of networkingexperience to assure a networkedtelephony solution that stays out ofthe breakdown lane.

Easy to Install, Use, and Manage3Com understands that most phonesystems seem like a mystery to every-day users and often to the staff assignedto administer them. The result is lostproductivity and lost opportunity.

An incredibly intuitive administrativeportal, 3Com NBX NetSet™, letsindividual users and administratorsfully customize the SuperStack 3 NBXsolution to meet their individualrequirements. This password-protected,browser-based utility features pull-downmenu choices tailored to each facet ofthe system. Organizations of all sizes willfind time-saving tools that simplifycreation of departmental profiles formanaging telephone users. Adding orchanging capabilities is fast and easy.

3Com voice communications technologycompletely eliminates the high costsand high anxiety normally associatedwith moving an office telephone.Anyone who has ever had to waitdays for an expensive service callmerely to get a telephone moved willtruly appreciate the self-locatingcapabilities of NBX phones. Simplyunplug a phone from one locationand plug it into another network jack.The user’s extension number, voicemail, and personal settings move withthe phone. It's that simple.


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“Our experience provesthat organizations withthe most demandingcommunication needscan rely on an IPinfrastructure . . . IP hascome of age as anindustrial strengthnetwork infrastructure.”

Gillian Clark, IT, Halifax Cetelem Credit Ltd,

United Kingdom

NBX NetSet offers control over frequently usedcapabilities, such as adding speed dials or creatingoff-site notification options for voicemail messages.

Choices for Today, Flexibility for the Future

Open Architecture

It starts with a foundation of IEEE802.3 Ethernet that lets users plugNBX phones into millions of Ethernetports around the world. The systemgrows by adding industry-standardswitches and routers, expanding insize and capabilities as demands arise.Organizations choose the type of con-nectivity best for them, from wiredor wireless LANs to multisite WANs.

NBX solutions use a diverse set ofstandards-based interfaces to assureeasy integration of new applications.As business objectives change, NBXnetworked telephony providesapplication flexibility, including:

· IMAP4 enables users to view andlisten to voice mail with standarde-mail clients (e.g., MicrosoftOutlook, Eudora).

· TAPI for built-in computertelephony integration (CTI) letsusers dial numbers and manageactive calls from a computer screen.

· TAPI/WAV supports seamlessconnections to call center andunified messaging applications.

· H.323 is used for connectingmultiple sites or third-party devices.

3Com actively supports a host of third-party developers that write softwareapplications to enhance the capabilitiesof an NBX platform. 3Com NBXSolution Providers offer numerous out-of-the-box solutions as well as thosefor custom business requirements.

Upgradeable Software

Business needs inevitably change, sothe 3Com SuperStack 3 NBX solutionis software upgradeable, making iteasily expandable and flexible. Newfunctionality, even documentation,can be offered minutes after it becomesavailable and can be automaticallydispersed to every system device anduser. If business needs dictate

additional capabilities, they can beadded simply with software licenses.

Traditional PBX products requirecustomers to pay extra for capacitythat may never be needed or forcapabilities only available on thelargest platforms. The SuperStack 3NBX solution is a pay-as-you-growplatform that is economical for twentyusers and powerful enough for morethan a thousand users per site.

Better Solutions for MoreThan One Location

Many organizations are challenged bythe need for communication betweenstaff and resources that are spread acrossmultiple locations. These requirementscan be as basic as connecting officesacross the street, or as sophisticatedas linking multiple campuses acrossthe world. 3Com offers affordable andscalable solutions to help dispersedoffices communicate seamlessly.

NBX solutions let businesses dramat-ically reduce intra-company long-distance phone charges, while improv-ing customer service. By leveraging adata network that today may only movee-mail and files, users can affordablycall between sites, transfer callers,and send voicemail messages to oneor more users located in multipleoffices. These capabilities yield faster,easier, more effective communicationsand customer service.

VoIP and Toll By-pass Applications

· Connect offices with NBX VirtualTie Line licenses. Provide low-cost,high-quality voice over IP (VoIP)using a WAN, VPN, or the Internet.

· Calls can "hop on" the companyWAN and "hop off" at the locationthat offers the least expensive long-distance option.

· Additional multisite connectivityoptions include traditional Analog,T1/PRI/QSIG, or NBX ConneXtionsH.323 Gateway software.


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“In today's dynamicenvironment, ourcustomers are lookingto reduce costs andfocus on their business.With 3Com's market-leading product wehave found the bestway to meet ourcustomers' needs.”

Linda Frank, Vice President of Emerging Markets,

Cincinnati Bell,Cincinnati, Ohio, USA

Multisite Voice Mail Exchange

· Businesses with multiple sitesand multiple voice messagingsystems can compose and dis-tribute voice mails to co-workersat other sites.

· The NBX telephony system canalso communicate directly withother third-party VPIM-compliantmessaging systems.

Users and customers will find thesophistication of 3Com multisitesolutions to be completely transparent.With support for uniform dialing plans,these solutions make reaching anotheroffice as simple as calling a co-workeracross the aisle. Improved communi-cations help increase employee andcustomer satisfaction.

Better Solutions for RemoteStaff and Telecommuters

For years remote workers have enjoyedseamless access to corporate e-mail, butaccess to the corporate phone systemwas nearly impossible. 3Com solutionshave practically made the term “remote”worker a thing of the past.

A broadband connection, router, anda 3Com NBX phone allow off-siteworkers to make and receive calls asif they were in the office. Customersand co-workers can reach formerly“remote” workers with ease. Telecom-muters who are away from their deskcan count on NBX voice mail toprofessionally answer calls as if theywere in the main office, eliminatingunreliable home answering machines.

Voice Messaging Features

A powerful voice messaging systembuilt into the SuperStack 3 NBX ensuresthat important communications arenever missed. Listen over the phone oruse a PC with either a browser or astandard IMAP4-compatible e-mailclient to listen to and manage voice-mail messages. Voice mails are savedas .WAV file attachments in the e-mailclient and can be detached, shared,and stored indefinitely. Messages canbe saved to record transactions orimportant information—the perfectsolution for law offices and financialor customer service organizations.


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Voice mail can be viewed and managed from PC monitors with standard IMAP4-compatible clients.


Dozens of built-in voice messagingoptions include:

· System capacity Base system supports four automatedattendant (AA) ports and 400 hoursof voicemail (VM) storage, scalableup to 72 AA ports.

· Automated attendant servicesMultiple, multilevel AA providescallers with information and messag-ing directions when phones areunattended, allowing them to dialby name, number, or department;supports up to 20 menu layersand as many as 1,000 phantom/1,500 station voice mailboxes.

· Off-site notificationNotifies users of new or urgentmessages via pager, phone, cellphone, or SMTP e-mail client;provides cascading notification forup to five external numbers.

· VPIM-compliancy When activated, allows multipleNBX voicemail systems to seam-lessly send and receive messagesacross a secure corporate WAN orthe Internet; standards-based tosupport communications with anythird-party VPIM-compliant system.

Desktop Phones and Software

3Com understands that every organi-zation may have unique requirements.That's why the family of NBX phonesprovides powerful access to a full rangeof networked telephony services andbuilt-in computer telephony integration(CTI) capabilities.1 All phones haveLCD displays that access the companydirectory as well as personal call logsfor dialed, received, and missed calls.Software links and licenses extendsystem capabilities to include third-party applications.

3Com NBX Business Phones

3Com phones operate dynamically asLayer 2 (Ethernet) or Layer 3 (IP)devices that users can self-locate—plug into any LAN port without losingcustom-programmed features andcalling privileges. They include avariety of models, from full-featured10/100 Ethernet units with extensivecustomizable features and wirelessinfrared ports to exceptionally afford-able basic phones.

3Com NBX Attendant Console

The NBX 1105 Attendant Console canmonitor staff availability and managecalls easily for an entire organizationfrom a central location.

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Shown above from left to right: NBX Business Phone, Attendant Console, and Basic Phone

1More detailed information on the full range of NBX desktop phones and software can be found in the 3Com NBX Worktops brochure available for download at www.3com.com.

NBX pcXset PC Client Software

An ideal connectivity solution fortravelers and telecommuters, this soft-ware puts the equivalent of an NBXbusiness phone—a "softphone"—ontothe screen of a Windows laptop orPC. Users can place and receive callsusing a keyboard, mouse, and USBheadset. They will enjoy the benefitsof traditional telephone functionality,even voice messaging and CTI.

Controlling the Cost ofPhone Services

Controlling unauthorized long-distancetelephone calls is easy with the compre-hensive dial plan of the SuperStack 3NBX solution. It can automaticallyallow, disallow, and route calls basedon parameters such as time of day, dayof week, user class of service, exchangenumber, and area and country codes.Outbound calls are automaticallyrouted in the most cost-effective way.

NBX Call Detail Reporting

NBX systems include a complete calldetail reporting (CDR) package tofurther monitor and control businessoperations. Organizations can trackphone usage by internal accountnumbers, to accurately charge clientsfor phone consultations.

Immediate Access to a Worldof Information

3Com NBX Unified Communications(NBX UC), fully supported by theSuperStack 3 NBX NetworkedTelephony Solution, eliminates theissues faced by executives, sales per-sonnel, and mobile workers who needmore timely access to information. Usinga wide choice of portable devices suchas wireless phones, pagers, Blackberrydevices, or wireless PDAs, NBX UCsends, receives, or manages voice mail,e-mail, and faxes. The application caneven read and handle a reply to e-mailmessages over the phone. Automaticsyncronization assures efficient informa-tion sharing among devices. BecauseNBX UC is VPIM-compliant, it also canmove messages seamlessly to anynumber of additional NBX sites.

The power and simplicity of this NBXcommunications tool improves theresponsiveness of staff to both internaland external customers—yielding arapid return on investment.

Responding to UniqueBusiness Requirements

The built-in functionality of a 3ComNBX solution is impressive, yet thereare always organizations that needeven more capabilities. 3Com offerssolutions for further customization,created both from within 3Com andby some of the best third-partyapplication developers in the world.

If an organization requires world-classconference room phones, powerful callcenters, the ability to record andmonitor calls, or even voice-activateddialing services, 3Com NBX SolutionProviders can meet its needs. 3Com'ssupport for standard ApplicationProtocol Interfaces (APIs) makes theNBX platform compelling to developers,ensuring that users can easily reap thebenefits of innovations from an array ofthird parties. Solutions are rigorouslytested to assure complete integrationand superior performance.


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“Conservatively, weexpect the system topay for itself in a year,possibly less.”

Joe Polard, Vice President and Assistant General Manager,

Accounts Recovery Corporation,Victoria, British Columbia, Canada

With NBX Call Detail Reporting, organizations cantrack and control costs and productivity.

Robust Hardware

The 3Com SuperStack 3 NBXNetworked Telephony Solutiondelivers the following performancelevels to support businesses:

· System CapacityScalable to support up to 1,500devices per location (including upto 720 PSTN lines) with Release 4.1

· Advanced RedundancyResilient 10/100 Mbps Ethernet up-link ports with fail-over; optionalredundant power supplies, mirroredhard drives with failure notification

· Telephone Network ConnectivityLoop start analog lines with callerID capability; T1, T1/PRI, E1/PRI,and QSIG; ISDN BRI-ST

· Traditional TelephonesAnalog Terminal Cards for multipletraditional (2500) phones or G3 faxmachines; Analog Terminal Adapterfor a single phone or fax machine

Need More Information?

The 3Com SuperStack 3 NBXNetworked Telephony Solution isavailable from NBX Voice AuthorizedPartners in over 61 countries withvoicemail prompts and end-userdocumentation in 11 languages.

For additional information, visitwww.3com.com.


3Com Corporation, Corporate Headquarters, 5500 Great America Parkway, P.O. Box 58145, Santa Clara, CA 95052-8145.

To learn more about 3Com solutions, visit www.3com.com. 3Com Corporation is publicly traded on Nasdaq under thesymbol COMS.

Copyright © 2003 3Com Corporation. All rights reserved. 3Com, the 3Com logo, NBX, and SuperStack are registeredtrademarks. NBX NetSet and Possible made practical are trademarks of 3Com Corporation. All other company andproduct names may be trademarks of their respective companies. While every effort is made to ensure the informationgiven is accurate, 3Com does not accept liability for any errors or mistakes which may arise. All information is subject tochange without notice.

600474-003 01/03

3Com SuperStack 3 NBX Networked Telephony Solution with the NBX V5000 chassis/call processor stack,Business Phone, and Attendant Console.

3com superstack 3 nbx networked telephony solution

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