validation of b-30 training on 23.12.13

7/23/2019 Validation of B-30 Training on 23.12.13

http://slidepdf.com/reader/full/validation-of-b-30-training-on-231213 1/31

Training onLT Billing

Activities

on23rd

December,2013.

1



2

• LT-Consumers:-Approximately 1.75 Crs. Consumers as on 30th Nov.,2013 As per directives of Corporate Office billing to be completed b 20th of the month. • Prompt Payment dates & Due Dates of Payments.

• Prompt Payment Discount

A prompt payment discount of one percent on the monthlyill (e!cludin" #a!es and $uties) shall e a%ailale to theconsumers if the ills are paid ithin a period of ' days from thedate of issue of the ill or ithin days of the receipt of the ill

hiche%er is later*• Prompt Payment Dates

i!+esidential ,onsumers -./0 days from the date of issue of the ill(as per M1+, order ' days from the date of issue of ill isalloed hoe%er considerin" the time re2uired for illdistriution /0 days are ein" alloed to a%ail 3rompt 3ayment

$iscount)

ii),ommercial ,onsumers-. ' days from the date of issue of ill*

iii) 4ndustrial consumers-. ' days from the date of issue of ill*

Preamle



3

• Due Dates

i!"esidential Consumers #$ 21 das from the date of issue of bill.

i i!Commercial Consumers #$ 1% das from the date of issue of bil l.

iii!&ndustrial Consumers #$ 1% das from the date of issue of bill.

• Disconnection !otice#$ &n case of Non$'ament ondesignated date a notice fordisconnection is re(uire to be issue on e)pirof due date.As per thenotice the dues have to be cleared *ithina period of 1% das.

Preamle cont.



+

•As per MER Reg!lation,200" #$tandard o% &er%ormance%or Distrib!tion Licensee.'

As per +e"ulation 5*/ readin" of consumers meter shall eunderta6en y the authorized representati%e at least once ine%ery #hree months for A"riculture ,onsumer & at least once ine%ery #o months for all other consumers*

At present all +,4 consumers are illed on monthly asis* As per+e"ulation 5*7 any chan"e of name or chan"e of #ari8 cate"oryshall e e8ected y the $istriution licensee efore the e!piry of7nd illin" cycle after the date of receipt of application*

As per +e"ulation 5*9 here the consumer applies for closure ofaccounts ith the $istriution licensee* #he $istriution licenseeshall suject to satisfaction of all amounts due from theconsumers repay all outstandin" amount due to the consumerithin a period of :0 days from the date of receipt of such

application for closure of accounts*

"#$C $#%LAT'(!



%

"#$C $#%LAT'(! cont.

• As per "#$C $e)ulation*+,,5.#lectricity upply Code and (t/er

Condition of upply0

• $e)ulation 15.1.1* 'nterals for 2illin) & Presentation of 2ill

1!cept here the consumer recei%es supply throu"h a pre.payment meter the $istriution Licensee shall issue ills to the consumer atinter%als of at least once in e%ery to months in respect of consumers in ton and cities and at least once in e%ery three months in respect ofall other consumers unless otherise speci;cally appro%ed y the ,ommission for any consumer or class of consumers*

• $e)ulation 15.+.3. t/e ill s/all include t/e follo4in) information

a) consumer No* name and address*

) Name of o<ce of $istriution Licensee ha%in" jurisdiction

o%er the supply*

c) i) #ype of supply ( i*e* sin"le phase three.phase L# or =#)*

ii) ,ontract demand > ?anctioned Load*

d) ,ate"ory of consumer (i*e* domestic commercial etc*)*



e! -eter No.

f! illing period / dates to be mentioned!.

g! 'revious meter reading of the billing period ccle *ith date.

h! 'resent meter reading of the billing period ccle *ith date.

i! -ultipling actor of the meter.

! Number of units /e.g. 4h, "5Ah 5Arh, 5Ah, etc.! consumed

during the billing period and, *here relevant for determination of charges,

during different time slots in the billing period.

! -a)imum demands during the billing period.

l! Average po*er factor during the billing period.

m! 6ast si) months consumption.

n! 7ate of the bill and due date of pament.




o) @illin" details #he details for the current month

demand and arrears shall e furnished in the

ills*

p) ?ecurity deposit details*

2) #ale shoin" the %arious components of

applicale tari8*

r) $etails of susidy if any under ?ection B of the

Act*

s) Mode of payment and collection facilities*

t) #elephone numer and address of ,ustomer

?er%ice centre here the consumer can ma6e a

ill.related complaint*

u) #elephone numers and address of the Forum




ample 2illin) Pro)ramme.


http://slidepdf.com/reader/full/validation-of-b-30-training-on-231213 9/31:

"eter $eadin) 'ma)e;ul$2011 August$2011



#lectricity 2ill



#lectricity 2ill cont.



12

• Billing in absence o% Meter Reading

As per +e"ulation /*:*/4n case for any reason the meter is notaccessile and hence it is not read durin" any illin" period the$istriution Licensee shall send an estimated ill to theconsumer 3ro%ided that the amount so paid ill e adjusted afterthe readin"s are ta6en durin" the suse2uent illin" period(s)* Asper "egulation/*:*74f themeterremainsinaccessile aftertoconsecuti%ee8orts toe8ectameterreadin"thenin additiontoany remedy a%ailaletothe$istriutionLicenseeunder?ection/B:of theActtheconsumershalleser%ednot lessthanse%enclearor6in"daysnoticeto6eepopenthepremisesforta6in"themeterreadin"ontheday statedinthenoticeC 3ro%idedthat thenoticeshall alsoindicatethetimesat hichtheAuthorised+epresentati%eshallremainpresent toreadthemeter*

As per "egulation /*:*:Dhere the consumer fails to 6eep the meter accessile on the days and at the times stated in the notice in +e"ulation /*:*7 ao%e the same shall edeemed to e a refusal of entry under the pro%isions of su.section (:) of ?ection /B: of the Act and the conse2uences thereunder shall apply*

"#$C $#%LAT'(! Cont.



13

As per +e"ulation /*:*9Dithout prejudice to the

pro%isions of the Act nothin" in +e"ulation /*:*: shall applyhere the consumer has pro%ided prior intimation to the$istriution Licensee ith co"ent reasons of any temporaryinaccessiility to the meter and has sou"ht a facility forad%ance payment in accordance ith +e"ulation /*B*

As per +e"ulation /*:* For the purpose of this+e"ulation /*: the estimated ill shall e computed ased onthe recorded consumption of the last illin" cycle for hich themeter has een read y the $istriution Licensee*

• &a(ment o% Bills

As per +e"ulation /**/ #he due date for the paymentof a ill shall e mentioned on the ill and such due date shalle not less than tenty.one days from the date in the case ofresidential and a"ricultural consumers and not less than;fteen days in the case of other consumers*


C % ( C



1+

As per +e"ulation /**74n case the consumer does notrecei%e the ill or ha%in" recei%ed the ill has lost the ill he

shall efore the receipt of the ne!t ill report the same to theo<cer desi"nated y the $istriution Licensee to address suchcases*

As per +e"ulation /**: Dhere the consumer %isits the

o<ce of the desi"nated o<cer in person the desi"nated o<cershall after %erifyin" the identity of the consumer communicate tothe consumer on the spot the amount of the ill and due date forpayment and arran"e to issue a duplicate ill ithin three daysfrom the date on hich the consumer reported the non.receipt or

loss of ill as the case may eC 3ro%ided that here the consumerreports the non.receipt or loss of ill o%er the telephone thedesi"nated o<cer may also communicate the amount of the illo%er the telephone after completion of suitale identity%eri;cation procedureC 3ro%ided further that the non.receipt of illor loss of ill does not e!cuse the consumer from dischar"e his

oli"ation to ma6e payment ithin the due date for payment of




1%

As per +e"ulation /**9 A consumer ho ne"lects topay his ill is liale for le%y of delayed payment char"es andinterest on arrears in accordance ith rele%ant the orders of the,ommission appropriation of security deposit and > ordisconnection of supply in accordance ith the pro%ision of the

Act and these +e"ulations*

As per +e"ulation /** #he $istriution Licensee mayo8er incenti%es to consumers for ma6in" prompt or earlypayment of their ills in accordance ith the rele%ant orders ofthe ,ommission*




1

• #xistin) 2illin) ystem• At present t/e illin) is ein) done from u-Diision offices under t/e oerall superision of Diision (ffice.

• Meter +eadin" -.#hrou"h outsource A"ency*

• $ata 3unchin" -.#hrou"h outsource A"ency

• Validation -.4n house y 3*,* (processin" cycle) cler6s*

• Veri;cation of 1!ceptional report -.4n house y

$y*Mana"er(F&A)*

• 3rocessin" of ills -.4n house at respecti%e 4# ,entre*

• 3rintin" of ills -.#hrou"h outsource A"ency*

• @ills $istriution -. #hrou"h outsource A"ency*

• 4ssue of $uplicate @ills -.4n house y 3*,* cler6*

2illin) Actiities



18

• Proposed 2illin) ystem

• -eter "eading #$<hrough outsourced emploees.

• 7ata 'unching #$ <hrough outsourced emploees

• 5alidation #$ <hrough outsourced emploees

• 5erification of =)ceptional report #$&n house b 7.-anager/>A!.

• 'rocessing of bills #$&n house at respective &< Centre.

• 'rinting of bills #$ <hrough outsourced emploees

• ills 7istribution #$ <hrough outsourced emploees

• &ssue of 7uplicate ills #$&n house b '.C. cler.

<he above outsourced emploees *ill be *oring under the supervision of 7.-anager />A!,/ Additional! and shall report to =.=.

concerned and others.

2illin) Actiities cont.



19

2illin) Pro)ramme

• Activities

• 3reparation of @illin" 3ro"ramme for the month

• 1nsurin" cash tally of 3, of pre%ious ills

due date

• 3rocessin" of @ills*

• +earran"e the ,onsumers $#, ise M+,

& 3, ise*

• 1nsure that the due dates shall e spread

o%er the month



1:

2illin) Pro)ramme cont.

• Ens!ring cas) tall( o% & o% previo!s bills

d!e date * !pdatation o% Master• 4mplement theconcept ofAny herepayment as per,ircular No*$ir(Finance)>M?1$,L>::E:/ dtd*0:*//*70/0*4t isnecessary toha%ea centralizecash tally at $i%ision le%el*

• 4mmediatelyon e!piry ofduedatethecash tally shall ecompleted*

• -aster datafile inrespect of 'C has tobehanded over toreadingagenc after considering allbasic datasuchas -eter changed, N?C,'7,'7 reconnection, Changeof Name, Changeof address >allrelated correctionssubmittedto &<beforeissuing of 'N33>con.fileto agenc.

'N 33 'revious reading

Con. ile consumer master data



20

• R earrange the consumer (Mapped) DTC wise MRC wise in

PC’s if required to ensured following.

• It should be ensured that no consumer of the DTC should

reflect in another route cycle.

• Consumer on DTCs in One MRC to be read in a day

• All consumers in one DTC shall be in One Route and

consumer as per physical sequence




21


• &rocessing o% Bill

• Meter +eadin"

• +eadin" shall e arran"e ,onsumer ise $#,

ise M+, ise 3, ise*

• #he illin" a"encies should e insisted to pro%idereadin" data and photo ima"es of M+, / on ne!t

day (ithout aitin" for completion of entire 3,) &

all the M+,s to e processed as ao%e*

• As per the directi%es of $irector (perations) all the

3,s of @Hs should e processed & completed y

70th of the month*



22


• Ens!re t)at t)e d!e dates s)all be

spread over t)e mont)

• #he illin" pro"ramme shall e prepared for

the su.di%ision in such a manner that the

due dates of payment shall spread o%er the

month so that the cash Io ould e throu"h

out the month

T 2ill lid i



23

LT 2ill alidation

Preamle

• #he meter readin" A"ency has to ta6e readin" as per illin"

3ro"ramme (M+,) "i%en y the ?u $i%ision o<ce*

• After completion of readin" pro"ramme of the 3, the a"ency

sumits the 3hoto Meter readin" data to ?u $i%ision in

char"e (@ :0 & 3hoto 4ma"e File)

• 4n order to facilitate timely %alidation the a"ency should e

insisted to "i%e @.:0 and photo ima"e ;le for the day one

on ne!t day (ithout aitin" for completion of 3,) to ?u.

$i%ision for timely %alidation*

LT 2ill lid ti t



2+

LT 2ill alidation cont.

2 6 , alidation• T)e concern & cler+-!tso!rce $!pervisor )as to

conrm and ens!re t)e total n!mber o% cons!mers beingbilled is correct as compare to earlier mont)l( report#DB"/' and reading %or total n!mber o% cons!merseisting in t)e D given to t)e agenc(.

• ons!mer )aving reading less t)an previo!s mont)s

readingAction to be ta+en b( & ler+-!tso!rce $!pervisor

#he 3, cler6>outsource ?uper%isor has to see the ima"e forcurrent month readin" Meter No* & cross chec6ed the sameith ima"e of pre%ious month and found %ariation if any the

matter has to referred the section o<ce & readin" a"ency forcorrectness * Further it should also e con;rmed that thephoto readin" for the current month is ta6en for the correctparameter i*e* KD= or otherise* (ther 3arameters such asdate KD KVA KV= 3F etc*)

• Reading times greater t)an average reading #Averageo% mont)s'

LT 2ill lid ti t



2%

LT 2ill alidation cont.2 6 , alidation

• Meter digit less t)an c!rrent reading #o chec6 the ima"e & con;rm the di"its of meter and if the meter di"its found ron"ly fed i*e* less than actual then @ 9 for correction of meter di"it to e fed*

• &.D. ons!mer reading #his may e due to the consumer is 3*$* as per the system ut meter is in use*

Action to be ta+en b( & ler+-!tso!rce $!pervisor.

#he 3, ,ler6>utsource ?uper%isor has to call the reconnection report from the ?ection 1n"ineers ha%in" details such as name meter details Arrears paid reconnection char"es paid and thereafter the 3*$* consumers e con%erted into Li%e y feedin" of @ . /0>: (,onsumernumer & date of reconnection) and @ 7 (Meter numer and readin")* 4f found the consumer is reconnected unauthoris ely then action as per rules has to e ta6en*

• &aid pending #he issue has to e ta6en up ith the ?ection 1n"ineer for N?, reports and on receipt of the same @ :9 > 7 re"ister to

e updated* r in respect ofe.connection ,MA.07 (Meter details) should e otained from ?ectional 1n"ineer*

LT 2ill lid ti t



2

LT 2ill alidation cont.

2 6 , alidation

• ons!mer not in master b!t reading

available #he 3, ,ler6>utsource ?uper%isor has to con;rm

the correct 3, numer of the consumer hosereadin" is made a%ailale y the A"ency andinform the concern 3, holder of such readin"*Also inform the readin" a"ency accordin"ly*

#he related data should e collected from thea"ency & sumitted to ?$s for correcti%eaction*

All t)e errors in le o% B 4 30 )as to be

# ti l $ t



28

#xceptional $eport

• 6ormal reading cons!mer -.

#he consumers for hom the pro"ressi%e readin"a%ailale and not included in other status*

• 7a!lt( $tat!s cons!mer -. #he faulty status consumer are ein" illed on a%era"e

asis*4n case of no use consumers the ills are issued on

a%era"e asis under faulty status in such cases onreceipt of re2uest letter from consumer for no use theno use status e fed and the consumer e con%erted

into normal status*• T)e stat!s o% s!c) cons!mer s)o!ld be got

veried %rom section o8ce.

• Meter act!al %a!lt( -.

#o inform the ?ection <ce to replace the meter so asto illed the consumers as er correct

# ti l $ t t



29

#xceptional $eport cont.

• Loc+ed ons!mers -.

4f the loc6ed status is oser%ed since 7 illin" cycle* #helist of such consumers e "i%en to the ?ection <cer to shiftthe meters at readale place so as to read the consumerre"ularly and achie%e normal illin"* Failin" hich actionas per section /B: of the act shall e ta6en a"ainst the

consumer*

• Meter -ver9o: -. #o chec6 ima"e & di"its of meter & con;rm correctness if

the consumption is anormally on hi"her side then chec6

the di"it of the meter & correct the same y feedin" @ 9*?o as to a%oid anormal illin" and inform section o<cefor replacement of meter*

• Meter c)ange -.Meter replacement report to e collected from ?ection

<ce & feed throu"h @ /5.7 so as to a%oid a%era"e

# ti l $ t t



2:


• Meter 5naccessible -.+eadin" in photo not %isile & hence illin" is

made on a%era"e asis* #he actual readin" can ecalled throu"h ?ection <ce>A"ency & illedaccordin"ly to a%oid a%era"e illin"* 1%en if the

readin" is not a%ailale due to meter urnt themeter should e replaced* ?uch status should notappeared for more than 7 consecuti%e illin" cycle*

• Meter Missing -. #o otain 3*$* report from the ?ection & fed to @ 05* 4n other cases the concern a"ency e insisted forreadin" y "i%in" e!act location of the consumer &so also as6in" for readin" from ?ection <ce for

normal illin"*

# ti l $ t t



30


• Reading not available -.

#he issue to e ta6en up ith the readin"a"ency>?ection <ce for ma6in" readin" a%ailale*Further the ?ection <ce also as6ed to pro%ide themeter route cycle se2uence to facilitate the readin"

and update the correct route cycle se2uence*

• ;ero cons!mption -. #o e ta6en up the ?ection for con;rmation*

• 01 4 30 ons!mption -. #o e ta6en up the ?ection for ,orrectness*

• To c)ec+ redit Bills * abnormal bills %orits correctness.



31

T9A! ;(

validation of b-30 training on 23.12.13

Documents