v8-05-12 eins 516421 - complete artwork layout 1 · status of the appliance via the serial number...

Installation Guide 05/12 EINS 516421

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v8-05-12 EINS 516421 - COMPLETE ARTWORK_Layout 1 04/07/2012 14:32

For further advice or information contact your local AGA specialist

With a policy of continuous product improvement, AGARangemaster reserves the right to change specifications and makemodifications to the appliance described and illustrated at any time.

© AGA Rangemaster Limited 2011

AGA is a trading name of AGA Rangemaster Ltd. AGA words andlogos are registered trademarks of the AGA Rangemaster Group, Juno Drive, Leamington Spa, Warwickshire, CV31 3RG

www.agaliving.com | www.agacookshop.co.uk


Page No.

System Overview 4

Software 4

Important Note 4

What’s in the boxes 5

Connecting the Remote Access Device (RAD) to the 6 - 8AGA TC3

Handshake to AGA Total Control Handset 9

Checking the Remote Access Device (RAD) is working 10and assessing signal strength

The Remote Access Device (RAD) is working and now 11needs to be fixed in place

Trouble shooting ... What to look for on the Remote 12Access Device (RAD) - LED status and Remote AccessDevice (RAD) functionality

Trouble shooting ... Operation/Functionality issues

- Phone App (iphone and Android) 13

- Phone App (Direct Text) 14

- Phone App (Website) 15

Contents

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IMPORTANT: THIS DEVICE MUST ONLY BE INSTALLED BY COMPETENT ENGINEERS, WHOHAVE BEEN FACTORY TRAINED ON THE PRODUCT AND WHO HAVE THE APPROPIATEEQUIPMENT. THIS APPLIANCE MUST BE ISOLATED FROM THE ELECTRICITYSUPPLY BEFORE OPENING THE TRAY AREA TO COMPLETE THE REMOTE ACCESS DEVICE(RAD) INSTALLATION. VERIFY ELECTRICAL ISOLATION WITH SUITABLE TEST EQUIPMENTBEFORE COMMENCING WORK.


System OverviewThe AGA TC3 can be controlled remotely via the mobile phone network. Commands can be sentdirectly in the form of text messages or a website can be accessed and commands sent via a choiceof buttons presented on the website. Website access can be via a web browser or by use of adedicated phone ‘app’.

The commands allow the user to switch any individual oven or all three ovens on, or alternativelyswitch all ovens and hotplates off. Please note that the hotplates cannotbe switched on remotely.

The commands will only work if the AGA TC3 is ‘ON’ and the ‘Standby’ button illuminated green.Please read the AGA TC3 Users Guide for more information ‘ON/Standby’.

Operation is totally dependent on the ‘network’. A good signal for the Remote Access Device (RAD) isrequired and must be checked by the Installation Engineer.

If necessary a GSM signal strength meter must be used, especially in a low signal area. This must beused to locate the optimum site when using the optional high gain aerials in low signal areas.

SoftwareThe AGA TC3 controls require new software to work with the Remote Access Device (RAD). Checkstatus of the appliance via the serial number prior to retro-fitting to an older appliance.

In addition, you can check software level as follows:-

1. Main boards which have a yellow IPA sticker. 2. Main PCB with 111EL_4Rf_40 id number, touch panel PCB’s with 111TU00_3Ra_30 or newer

versions of either.3. Using SiteVision check software level on main PCB should be [ECBF] or a newer version.

Important NoteThe remote access facility is not designed for use as a cook timer. It is important to note that cookedor uncooked foodstuffs should never be left in a cold AGA TC3 oven either for storage purposes or inanticipation of cooking. Food should not be placed into a AGA TC3 oven until the oven has reachedits normal operating temperature. Neither should the ovens be used to store cooking utensils as theymay hinder correct warm up of the oven when it has been switched on remotely, or via the AGA TC3programmer.

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What’s in the boxesRemote Access Device (RAD) for new installations - AE4M280577

l Remote Access Device (RAD)l Wall plugs and fixing screwsl SIM cardl Link cable - with 3 way Molexl EOPI516397 - Users Instructionl EINS516421 - Installation Instruction

Optional components:

Optional Side and Front Plinths (ref. Page 11)

l AE1M280603 - Front plinth cover

l AE1M280606 - Side plinth cover

High Gain Aerials (ref. Page 10)

l AE4M996291 - Magnetic Mount

l AE4M996292 - Self Adhesive Mount

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Connecting the Remote Access Device (RAD)to the AGA TC3l The Remote Access Device (RAD) replaces the RF unit in the controls tray. The RF unit becomes

redundant and so the AGA TC3 handset will therefore need to be synchronised with the Remote Access Device (RAD) after connection.

Connection

1. The lead from the Remote Access Device (RAD) plugs into the same port as the present RF unit.

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COLOUREDLED’s

GSM AERIAL

CABLECONNECTED TO

AGA’s MAINCONTROL BOARD

LOCKING NUT

2. The RF unit should be left in place for possible future use.

3. The Remote Access Device (RAD) aerial needs to be aligned in the vertical position. Note that it willbe attached to the Remote Access Device (RAD) but free to rotate. Once aerial is in correctposition, carefully tighten the locking nut JUST finger tight.

CARE NOTE: DO NOT TIGHTEN using the aerial as a lever, this could damage the solderedmounting point.

IMPORTANT NOTE: The SIM card in the Remote Access Device (RAD) MUST not be removed.


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4. The cable fitted on the left hand side of the Remote Access Device (RAD) is fixed and cannot be removed. The other end of the cable has been fitted with an in-line plug and socket to facilitatedisconnection.

Route the cable through the rear of the plinth (A), if this is difficult an alternative is to route via thefront of the tray (B).

A. Rear Exit Layout (Best for concealed wiring)

l Exiting from the rear requires the Remote Access Device (RAD) to be routed through the left handcable clamp and through spare vent fan grommet.

CONNECTION POINT ONREMOTE ACCESS DEVICE

(RAD)

13mm HOLEWITH GLAND

B. Front Entry Layout

l Exiting from the front may require a 13mm dia hole drilling into the tray.

l When fitting through the front the wire is hidden by the removable plinth panel.

ROUTE REMOTE ACCESS DEVICE(RAD) THROUGH THIS CLAMP

ROUTE REMOTE ACCESSDEVICE (RAD) CABLE

THROUGH THIS GROMMET

RF UNIT


Set-up

1. Each Remote Access Device (RAD) has a unique identifying number (ID) located on the rear face.

Ring the Technical Service department on the engineer’s number (0845 293 6291). Using theRemote Access Device (RAD) ID number Technical Services will activate the SIM card. This takes approximately 15 minutes, but may take longer.

2. Once SIM activation is confirmed by Technical Service they will provide you with the Remote AccessDevice (RAD) SIM phone number for the customer, there is a space in the AGA iTotal Control UserGuide to record the phone number.

3. Turn on power at the mains and turn on the appliance at the Touch panel ‘ON/Standby’ button.

4. The Remote Access Device’s LED’s should light up as described below.

Remote Access Device (RAD) is on, active SIM inserted, network communication good.

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Yellow LED

Green LED

Red LED

solid (indicates power to unit)

solid while communication between the Remote Access Device (RAD)and handset takes place.

solid for up to 10 minutes after power up while connecting to network,then blinks every 2 - 3 seconds when SIM is connected to network,and solid while sending/receiving remote commands.

l If the above is not the case, see the trouble shooting section in this document.

l Once the Red LED is blinking steady you have a 2 minute window to synchronise thecustomer’s handset to the Remote Access Device (RAD) as per the normal procedure (seePage 9 of this Installation Guide).


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Step 4Use the and buttons to choose thelanguage you want the handset text to be in,then press to confirm the language choicerequired.

Once time and date has been set theAuto/Event program screen will appear.

Step 3Simultaneously press the and buttons,the serial number will be ‘found’ by thehandset.

The following screen message then appearsbriefly.

Handshake to AGA Total Control Handset

Communication/Handshake with Remote Access Device

This process will be required on the installation of the remote access device, to the AGA TotalControl. If the handset is replaced for any reason the new handset will also need to besynchronised.

• You will also need to set the time and date during the handshake process, you will also set your own programme preferences, please refer to the AGA TC3 Users Guide for details.

Step 1Handshake can be activated in a two minutewindow which starts immediately after theAGA TC3 is switched from ‘Standby’ to ‘ON’and then the red LED on the remote accessdevice blinks once every 2 - 8 seconds toindicate connection to the mobile phonenetwork.

Serial Numberfound

Notes• symbol appears in the top right hand corner of the screen, if the handset is out of range with the cooker or the communication/handshake process has not been completed. When communication is OK then symbol is displayed.

• The button can be used to force communication between the cooker and the handset. This function is active once successful initial communication has been made, and the handset is in range.

Step 2Press and hold button on the handset for10 seconds to open the communicate/synchronise screen.

The following screen message then appears.

Press and to synchronise

Step 5Set the correct time and date see Page 20.AGA TC3 Users Guide.

Step 6You have the option to set your own Autoprogramme at this stage, see Page 22. If youwish to leave until later, then press it willremain at the pre-set times: 1 Event7am - 7pm (7 days).


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Checking the Remote Access Device (RAD) isworking and assessing signal strengthl Once the Remote Access Device (RAD) Red LED is blinking it is connected to the network. If the

blink is every 2-3 seconds that means you have sufficient signal strength

l Try moving the Remote Access Device (RAD) to the desired location (cupboard, wall etc) and makesure the Red LED blink is blinking every 2-3 seconds. If the Red LED blink is noticeably slower at every 6-8 seconds then the signal strength is too weak in the Remote Access Device’s (RAD’s)current location. You will have to reconsider its position. (if you can not get a strong signal anywhere,hi-gain antenna are available).

l If the signal strength is good send a text message to the remote access device e.g. ‘Roast Oven On’ and watch the AGA TC3’s response, it should follow the command and text back a confirmation message (if this does not work check the trouble shooting section in this document).

l The use of the app or website requires the customer to register the Remote Access Device’s (RAD’s) SIM phone number (see AGA iTotal Control Users Guide, pages 6 - 10).

l Assuming an account has been set up and verified on www.agatc.co.uk for the RemoteAccess Device’s SIM card you will be able to check the app or website functionality.

l If possible log on to www.agatc.co.uk or use the app and login using the username andpassword that has been set up for the Remote Access Device (see User Guide if unsure).

l Send a command via the app or website e.g. ‘All Ovens On’ .

l If the direct text or app/website do not seem to work (check the trouble shooting section in this document).

AE4M996291 - Magnetic Mount AE4M996292 - Self Adhesive Mount


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The Remote Access Device (RAD) is workingand now needs to be fixed in place.l Having identified a suitable location for the Remote Access Device (RAD), based on signal strength

and aesthetics the unit can now be fixed into position.

l The Remote Access Device (RAD) comes with screws and rawl plugs for mounting. The Remote Access Device (RAD) has keyhole slots on the back to hook the Remote Access Device (RAD) ontothe screws that are fixed in position.

l The cable connecting the Remote Access Device (RAD) should run through a 13mm hole (that maypre-exist or may require drilling) through the front of the EL controls tray. The cable gland should be used to protect the cable and create a 90° bend for the cable routing behind the new magneticplinth. Alternatively the cable can be run through the rear of the AGA TC3 existing grommet. Anadditional 3mm hole will also need to be drilled to mount the terminal block used to join the link cable from the EL board to the Remote Access Device (RAD).

3mm hole to be drilled. Use:-

M3 x 25 Pan Head Metric MachineScrew (1-off)

M3 x 0.5 Metric Nut Z/P (1-off)

To fix the terminal block to the ELcontrol tray.

l There are new magnetic plinths to allow the cable to exit from the tray front and then either side ofthe AGA TC3 to the Remote Access Device (RAD). If the cable exits from front and the cable isobvious separate side plinths and front plinth is available.

l Run the cable in the best route available to the desired position of the Remote Access Device (RAD)e.g. through a cupboard up the wall.

l The cable is only low voltage 12v dc and can be disconnected from the connector block to allow cable to be fed through small holes. Do not disconnect while product is powered at the mains.

Description Part No.

Side Plinth Cover AE4M280606

Front Plinth Cover AE4M280603


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Trouble shooting ... what to look for on theRemote Access Device (RAD) - LED status andRemote Access Device (RAD) functionalityissuesWorking correctly

l Remote Access Device is ‘on’, active SIM inserted, network communication good.

l Yellow LED - solid (indicates power to unit.l Green LED - solid while communication between Remote Access Device and handset

takes place.l Red LED - solid for up to 10 minutes after power up while connecting to mobile

network, then blinks every 2-3 seconds when SIM is connected to network, and solid while sending/receiving remote commands.

Not working correctly

l Remote Access Device is ‘on’, no SIM inserted, therefore without any networkcommunication.

l Yellow LED - solid (indicates power to unit).l Green LED - solid while communication between Remote Access Device and handset

takes place.l Red LED - solid for 20 seconds, after power up, then off.

l Remote Access Device is ‘on’, active SIM inserted, but no network communication.

l Yellow LED - solid (indicates power to unit).l Green LED - solid white communication between Remote Access Device and handset

takes place.l Red LED - solid for 10 minutes after power up, then 2 seconds on and 8 seconds off

cycle.

l Remote Access Device is ‘on, active SIM inserted, network connection but network signal strength low.

l Yellow LED - solid (indicates power to unit).l Green LED - solid while communication between Remote Access Device and handset

takes place.l Red LED - solid for up to 10 minutes after power up while connecting to network, then

blinks every 6 seconds - 8 seconds (noticeably slower blink than good signal strength)and LED solid while sending/receiving remote commands.


Trouble shooting ... Operation/Functionalityissues

Phone App (iPhone and Android)

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Issue What to check ..... How to check .....

1. User cannot log-in a) Are the correct log-in detailsbeing used (password andID)

Check user details are enteredcorrectly.

b) Is data connection of mobilephone active

Requires 3G data connection - check mobile phone settingsallow data ‘ON’ and strength of 3G.

c) Is the website down Check log-in from desk PC.

d) Is the account locked Contact AGA.

2. Comms failure messagereceived

a) Is the Remote Access Device(RAD) powered.

Check AGA is on. RemoteAccess Device (RAD) yellow LEDis ON.

b) Does the phone have sufficient3G signal

Check mobile phone signal strength

c) Remote Access Device (RAD) has sufficient mobile signal

Remote Access Device (RAD), red LED flashes every 2 - 3seconds

3. Command failed messagereceived

a) Is Remote Access Device (RAD) powered

Check AGA is on and RemoteAccess Device (RAD) yellow LEDis ON.

b) Check that the oven (s) that youhave sent the command to isnot faulty

Check AGA user panel for rapidflashing of zone/oven LED’s.


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Direct Text

Issue What to check ..... How to check .....

1. User cannot send textmessage from phone

a) Does the phone have a good signal

Check mobile phone signalstrength

b) Does your account have credit Check with network provider

c) Is the correct Remote AccessDevice (RAD) numberentered

Re-enter number written on back of Remote Access Device(RAD)

2. User sends text commandbut does not receive a reply

a) Have the correct textcommands been typed intobody of text as per usersguide.

Refer to users guide, comparewith text message.

b) Is the Remote Access Device(RAD) powered.




d) Check you have good phonesignal to receive textmessages

Change location of phone toimprove signal.

e) Is mobile phone numbercontained in ‘white list’

Check mobile phone number ofuser is added to Remote AccessDevice (RAD) ‘white list’.

f) Check that the oven (s) you have sent the command to isnot faulty



a) Is Remote Access Device(RAD) powered

Check AGA is ON and RemoteAccess Device (RAD) yellowLED is ON.

b) Check that the oven (s) you have sent the command to isnot faulty



Website

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Fault Condition What to check ..... How to check .....

1. User cannot log on a. Are correct log-in details used (password and ID)

Check user details are enteredcorrectly.

b. Check that data or wiredconnection is good for PC,laptop, internet tablet etc ....

Requires 3G data connection orbroadband connection tocomputer.

c. Is the website down Contact AGA.

d. Is the account locked Contact AGA.

2. Comms failure messagereceived

a) Is the Remote Access Device(RAD) powered.


b) Does the phone have sufficient3G signal

Check mobile phone signal strength




a) Is Remote Access Device (RAD) powered

Check AGA is on and RemoteAccess Device (RAD) yellow LEDis ON.

b) Check that the oven you havesent the command to is notfaulty



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