Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel

Mohan Dutt

VeriSign Inc

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Mohan Dutt 1.0

+ Oracle user and implementer roles since 1996

+ Oracle Metalink user since Metalink 1.0

+ Oracle E-Business Suite user and implementer since Release 10.7

+ Member of various Oracle list servers since 1996

+ Oracle Application User Group (OAUG) member since 2000

+ Oracle Certified Professional since 2000

+ Oracle Open World presenter since 2001

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What is Web 2.0 ?

+ Web 2.0 is commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.

+ Examples of Web 2.0 include web-based communities, social-networking sites, video-sharing sites, Wikis and Blogs.

+ A Web 2.0 site allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.

Agenda

10 Top Things You May Not Know About My Oracle Support Community

& Other Web 2.0 Offerings from Oracle

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#1 – An Exclusive Community Built Just For You

+ Login using your Oracle Metalink (now My Oracle Support) credentials

Only registered customers, partners & employees form the community

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#2 – Huge Portfolio of Products Covered

+ Search the My Communities List on My Oracle Support Community

Communities for almost entire footprint of Oracle products available

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#3 – Moderated Forums Handled With Care

+ Discussions are often moderated and threads are always answered

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#4 – Oracle Knowledgebase At Your Fingertips

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#5 – Customer Ecstasy

+ Oracle invited suggestions for improvement when My Oracle

Support Community was launched as a beta version

+ Suggestions were reviewed in great detail

+ Quick Response to several suggestions I made for My Oracle

Support Community

+ Response from Oracle Vice President for My Oracle Support

Community

+ Several suggestions accepted as future enhancements

+ Over the quarters, some of the suggestions have been already

implemented

+ Oracle goes beyond ‘Customer Delight’ with this offering – this is

sheer ‘Customer Ecstasy’ !

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#6 – Have You Mixed With the Who’s Who Lately?

+ Oracle Mix – http://mix.oracle.com

Join a group or add people to your network

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#7 – Contribute and Vote on Community Ideas

Contribute

Vote

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#8 – Follow Oracle Experts as they Tweet

Real Time News From Oracle Experts on www.twitter.com

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#9 – Oracle Wiki

Threaded Discussions on wiki.oracle.com

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#10 – Oracle Blogs

Hot Off-The Press News From Oracle Experts

blogs.oracle.com

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Oracle University Knowledge Center (OUKC)

+ OUKC – http://ilearning.oracle.com

Thousands of on-demand learning sessions

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Oracle ACE Program

+ Oracle ACE community:

http://www.oracle.com/technology/community/oracle_ace/index.html

Find an ACE – Nominate or Get Nominated too

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Professional Networking Group

+ Join professional networking groups

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On Twitter

+ Follow me on Twitter - http://twitter.com/ocp_advisor

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Blog Author

Oracle Certified Professionals Blog – http://ebizocp.blogspot.com

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Special Interest Groups

+ Founded Procurement SIG in 2002

+ Founded Contracts SIG in 2004

+ Founded General Ledger SIG in 2009

Go to User Communities on www.oaug.org

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OAUG Member of The Year

Recognition for Volunteer Roles as part of User Community

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Mohan Dutt 2.0

+ Oracle E-Business Suite R12 and 11i user and implementer

+ My Oracle Support Community Member since beta release

+ Member of almost several Web 2.0 communities:▪ Oracle Mix▪ Oracle Wiki▪ Oracle University Knowledge Center▪ Twitter▪ Special Interest Group Chair▪ Blog Author▪ Professional Networking Groups▪ Author of 40 white papers presented at Oracle & OAUG conferences

+ OAUG Member of the Year 2007

+ Oracle Evangelist-at-large

All At A Glance

My Oracle Support My Oracle Support CommunityCommunity

Oracle MixOracle MixOracle BlogsOracle Blogs

Oracle WikiOracle Wiki

Oracle TweetsOracle Tweets

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VeriSign at Oracle Open World 2009

+ Sunday, October 11, 10.00-11.00am – Session ID S312689:

OAUG General Ledger Special Interest Group Meeting

+ Tuesday, October 13, 5.30-6.30pm - Session ID S311176: Global

Credit and Collections Management for All Economies

+ Thursday, October 15, 10.30-11.30am – Session ID S309963:

Using Web 2.0 to Become a Recognized Oracle Expert: Customer

Panel

+ Thursday, October 15, 1.30-2.30pm - Session ID S308576: Ten

Steps to Empowerment: Convert Custom Reports to Oracle

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